Physical distribution service quality in online retailing

International Journal of Physical Distribution and Logistics Management

Volumn 40, Issue 5, 2010, Pages 415-432

  Xing, Yuan ^a   Grant, David B ^b   McKinnon, Alan C ^c   Fernie, John ^c  

^a LONDON SOUTH BANK UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF HULL   (United Kingdom)

^c HERIOT WATT UNIVERSITY   (United Kingdom)

Author keywords

Customer services quality; Distribution management; Electronic commerce; Internet; Internet shopping; Retailing

Indexed keywords

EID: 77952936517     PISSN: 09600035     EISSN: None     Source Type: Journal    
DOI: 10.1108/09600031011052859     Document Type: Article

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