Consumer satisfaction with internet shopping: A research framework and propositions for future research

ACM International Conference Proceeding Series

Volumn 113, Issue , 2005, Pages 327-334

  Cheung, Christy M K ^a   Lee, Matthew K O ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

consumer satisfaction; electronic commerce; end user computing; information quality; Internet shopping; service quality; SERVQUAL; system quality

Indexed keywords

END USER COMPUTING; INFORMATION QUALITY; INTERNET SHOPPING; SERVICE QUALITY; SERVQUAL; SYSTEM QUALITY;

INFORMATION ANALYSIS; INTERNET; QUALITY OF SERVICE; RESEARCH;

ELECTRONIC COMMERCE;

EID: 77952469792     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1089551.1089612     Document Type: Conference Paper

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