메뉴 건너뛰기




Volumn 42, Issue 4, 2016, Pages 838-861

Change the Referent? A Meta-Analytic Investigation of Direct and Referent-Shift Consensus Models for Organizational Climate

Author keywords

culture and climate; groups group processes dynamics; hierarchical linear modeling (HLM) multi level; teams

Indexed keywords


EID: 84962137601     PISSN: 01492063     EISSN: 15571211     Source Type: Journal    
DOI: 10.1177/0149206313484520     Document Type: Article
Times cited : (84)

References (129)
  • 1
    • 34247203147 scopus 로고    scopus 로고
    • The effects of perceived management concern for frontline employees and customers on turnover intentions
    • A.AlexandrovE.BabakusU.Yavas2007. The effects of perceived management concern for frontline employees and customers on turnover intentions. Journal of Service Research, 9: 356-371.
    • (2007) Journal of Service Research , vol.9 , pp. 356-371
    • Alexandrov, A.1    Babakus, E.2    Yavas, U.3
  • 3
    • 84937189341 scopus 로고    scopus 로고
    • The relationship of argumentativeness and verbal aggressiveness to cohesion, consensus, and satisfaction in small groups
    • C.M.AndersonM.M.Martin1999. The relationship of argumentativeness and verbal aggressiveness to cohesion, consensus, and satisfaction in small groups. Communication Reports, 12: 21-31.
    • (1999) Communication Reports , vol.12 , pp. 21-31
    • Anderson, C.M.1    Martin, M.M.2
  • 4
    • 33845678168 scopus 로고    scopus 로고
    • A longitudinal examination of the comparative criterion-related validity of additive and referent-shift consensus operationalizations of team efficacy
    • W.ArthurJr.S.T.BellB.D.Edwards2007. A longitudinal examination of the comparative criterion-related validity of additive and referent-shift consensus operationalizations of team efficacy. Organizational Research Methods, 10: 35-58.
    • (2007) Organizational Research Methods , vol.10 , pp. 35-58
    • Arthur, W.1    Bell, S.T.2    Edwards, B.D.3
  • 5
    • 84925776143 scopus 로고    scopus 로고
    • Problems of criteria in industrial and organizational psychology: Progress problems and prospects
    • Mahwah, NJ: Lawrence Erlbaum,,. In (Eds.)
    • J.T.AustinT.R.Crespin2006. Problems of criteria in industrial and organizational psychology: Progress problems and prospects. In (Eds.), Performance measurement: Current perspectives and future challenges: 9-48. Mahwah, NJ: Lawrence Erlbaum.
    • (2006) Performance measurement: Current perspectives and future challenges , pp. 9-48
    • Austin, J.T.1    Crespin, T.R.2
  • 7
    • 0037232417 scopus 로고    scopus 로고
    • Innovation is not enough: Climates for initiative and psychological safety, process innovations, and firm performance
    • M.*BaerM.Frese2003. Innovation is not enough: Climates for initiative and psychological safety, process innovations, and firm performance. Journal of Organizational Behavior, 24: 45-68.
    • (2003) Journal of Organizational Behavior , vol.24 , pp. 45-68
    • *Baer, M.1    Frese, M.2
  • 8
    • 0036626264 scopus 로고    scopus 로고
    • Development and test of a model linking safety-specific transformational leadership and occupational safety
    • J.BarlingC.LoughlinE.K.Kelloway2002. Development and test of a model linking safety-specific transformational leadership and occupational safety. Journal of Applied Psychology, 87: 488-496.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 488-496
    • Barling, J.1    Loughlin, C.2    Kelloway, E.K.3
  • 9
    • 0000429543 scopus 로고
    • On various intraclass correlation reliability coefficients
    • J.J.Bartko1976. On various intraclass correlation reliability coefficients. Psychological Bulletin, 83: 762-765.
    • (1976) Psychological Bulletin , vol.83 , pp. 762-765
    • Bartko, J.J.1
  • 10
    • 84965588635 scopus 로고
    • Five years of group research: What have we learned and what needs to be addressed
    • K.L.Bettenhuasen1991. Five years of group research: What have we learned and what needs to be addressed. Journal of Management, 17: 345-381.
    • (1991) Journal of Management , vol.17 , pp. 345-381
    • Bettenhuasen, K.L.1
  • 11
    • 0033216654 scopus 로고    scopus 로고
    • An examination of service-related antecedents to retail store performance
    • C.C.*BoruckiM.J.Burke1999. An examination of service-related antecedents to retail store performance. Journal of Organizational Behavior, 20: 943-962.
    • (1999) Journal of Organizational Behavior , vol.20 , pp. 943-962
    • *Borucki, C.C.1    Burke, M.J.2
  • 12
    • 2142770181 scopus 로고    scopus 로고
    • Understanding HRM-firm performance linkages: The role of the “strength” of the system
    • D.E.BowenC.Ostroff2004. Understanding HRM-firm performance linkages: The role of the “strength” of the system. Academy of Management Review, 29: 203-221.
    • (2004) Academy of Management Review , vol.29 , pp. 203-221
    • Bowen, D.E.1    Ostroff, C.2
  • 13
    • 21144482950 scopus 로고
    • Reconceptualizing psychological climate in a retail service environment: A multiple stakeholder perspective
    • M.J.BurkeC.C.BoruckiA.Hurley1992. Reconceptualizing psychological climate in a retail service environment: A multiple stakeholder perspective. Journal of Applied Psychology, 77: 717-729.
    • (1992) Journal of Applied Psychology , vol.77 , pp. 717-729
    • Burke, M.J.1    Borucki, C.C.2    Hurley, A.3
  • 16
    • 0013247722 scopus 로고    scopus 로고
    • Estimating interrater agreement with the Average Deviation (AD)
    • index: A user’s guide
    • M.J.BurkeW.P.Dunlap2002. Estimating interrater agreement with the Average Deviation (AD)index: A user’s guide. Organizational Research Methods, 5: 159-172.
    • (2002) Organizational Research Methods , vol.5 , pp. 159-172
    • Burke, M.J.1    Dunlap, W.P.2
  • 17
    • 0242505070 scopus 로고    scopus 로고
    • Methodological and conceptual issues in applications of meta-analysis
    • Hillsdale, NJ: Lawrence Erlbaum,,. In (Ed.)
    • M.J.BurkeR.Landis2003. Methodological and conceptual issues in applications of meta-analysis. In (Ed.), Validity generalization: A critical review: 287-310. Hillsdale, NJ: Lawrence Erlbaum.
    • (2003) Validity generalization: A critical review , pp. 287-310
    • Burke, M.J.1    Landis, R.2
  • 18
    • 0030306012 scopus 로고    scopus 로고
    • Do situational variables act as substantive causes of relationships between individual difference variables? Two large-scale tests of “Common Cause” models
    • M.J.BurkeM.T.RupinskiW.P.DunlapH.K.Davison1996. Do situational variables act as substantive causes of relationships between individual difference variables? Two large-scale tests of “Common Cause” models. Personnel Psychology, 49: 573-598.
    • (1996) Personnel Psychology , vol.49 , pp. 573-598
    • Burke, M.J.1    Rupinski, M.T.2    Dunlap, W.P.3    Davison, H.K.4
  • 19
    • 0041326642 scopus 로고    scopus 로고
    • Climate perceptions matter: A meta-analytic path analysis relating molar climate, cognitive and affective states, and individual level work outcomes
    • J.Z.CarrA.M.SchmidtJ.K.FordR.P.DeShon2003. Climate perceptions matter: A meta-analytic path analysis relating molar climate, cognitive and affective states, and individual level work outcomes. Journal of Applied Psychology, 88: 605-619.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 605-619
    • Carr, J.Z.1    Schmidt, A.M.2    Ford, J.K.3    DeShon, R.P.4
  • 20
    • 0032388544 scopus 로고    scopus 로고
    • Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models
    • D.Chan1998. Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models. Journal of Applied Psychology, 83: 234-246.
    • (1998) Journal of Applied Psychology , vol.83 , pp. 234-246
    • Chan, D.1
  • 22
    • 33846326247 scopus 로고    scopus 로고
    • Leader-member exchange and member performance: A new look at individual-level negative feedback-seeking behavior and team-level empowerment climate
    • Z.*ChenW.LamJ.A.Zhong2007. Leader-member exchange and member performance: A new look at individual-level negative feedback-seeking behavior and team-level empowerment climate. Journal of Applied Psychology, 92: 202-212.
    • (2007) Journal of Applied Psychology , vol.92 , pp. 202-212
    • *Chen, Z.1    Lam, W.2    Zhong, J.A.3
  • 24
    • 77749336623 scopus 로고    scopus 로고
    • Strategic human resource management in service context: Taking care of business by taking care of employees and customers
    • C.ChuangH.Liao2010. Strategic human resource management in service context: Taking care of business by taking care of employees and customers. Personnel Psychology, 63: 153-196.
    • (2010) Personnel Psychology , vol.63 , pp. 153-196
    • Chuang, C.1    Liao, H.2
  • 25
    • 33745686649 scopus 로고    scopus 로고
    • Knowledge exchange and combination: The role of human resource practices in the performance of high-technology firms
    • C.J.*CollinsK.G.Smith2006. Knowledge exchange and combination: The role of human resource practices in the performance of high-technology firms. Academy of Management Journal, 49: 544-560.
    • (2006) Academy of Management Journal , vol.49 , pp. 544-560
    • *Collins, C.J.1    Smith, K.G.2
  • 26
    • 0036344338 scopus 로고    scopus 로고
    • Justice in teams: Antecedents and consequences of procedural justice climate
    • J.A.*ColquittR.A.NoeC.L.Jackson2002. Justice in teams: Antecedents and consequences of procedural justice climate. Personnel Psychology, 55: 83-109.
    • (2002) Personnel Psychology , vol.55 , pp. 83-109
    • *Colquitt, J.A.1    Noe, R.A.2    Jackson, C.L.3
  • 28
    • 0347301590 scopus 로고    scopus 로고
    • The effects of ethical climates on organizational commitment: A two-study analysis
    • J.*CullenK.P.ParboteeahB.Victor2003. The effects of ethical climates on organizational commitment: A two-study analysis. Journal of Business Ethics, 46: 127-141.
    • (2003) Journal of Business Ethics , vol.46 , pp. 127-141
    • *Cullen, J.1    Parboteeah, K.P.2    Victor, B.3
  • 30
    • 33748513236 scopus 로고    scopus 로고
    • Service climate in self-managing teams: Mapping the linkage of team member perceptions and service performance outcomes in a business-to-business setting
    • A.*de JongK.de RuyterJ.Lemmink2005. Service climate in self-managing teams: Mapping the linkage of team member perceptions and service performance outcomes in a business-to-business setting. Journal of Management Studies, 42: 1593-1620.
    • (2005) Journal of Management Studies , vol.42 , pp. 1593-1620
    • *de Jong, A.1    de Ruyter, K.2    Lemmink, J.3
  • 31
    • 76449101798 scopus 로고    scopus 로고
    • The cognitive underpinnings of effective teamwork: A meta-analysis
    • L.A.DeChurchJ.R.Mesmer-Magnus2010. The cognitive underpinnings of effective teamwork: A meta-analysis. Journal of Applied Psychology, 95: 32-53.
    • (2010) Journal of Applied Psychology , vol.95 , pp. 32-53
    • DeChurch, L.A.1    Mesmer-Magnus, J.R.2
  • 32
    • 1842539494 scopus 로고    scopus 로고
    • Service climate effects on customer attitudes: An examination of boundary conditions
    • J.*DietzS.D.PughJ.Wiley2004. Service climate effects on customer attitudes: An examination of boundary conditions. Academy of Management Journal, 47: 81-92.
    • (2004) Academy of Management Journal , vol.47 , pp. 81-92
    • *Dietz, J.1    Pugh, S.D.2    Wiley, J.3
  • 33
    • 1842783704 scopus 로고    scopus 로고
    • Leadership and procedural justice climate as antecedents of unit-level organizational citizenship behavior
    • M.G.*Ehrhart2004. Leadership and procedural justice climate as antecedents of unit-level organizational citizenship behavior. Personnel Psychology, 57: 61-94.
    • (2004) Personnel Psychology , vol.57 , pp. 61-94
    • *Ehrhart, M.G.1
  • 34
    • 0030162021 scopus 로고    scopus 로고
    • Using random rather than fixed effects models in meta-analysis: Implications for situational specificity and validity generalization
    • A.ErezM.C.BloomM.T.Wells1996. Using random rather than fixed effects models in meta-analysis: Implications for situational specificity and validity generalization. Personnel Psychology, 49: 275-306.
    • (1996) Personnel Psychology , vol.49 , pp. 275-306
    • Erez, A.1    Bloom, M.C.2    Wells, M.T.3
  • 35
    • 46749113574 scopus 로고    scopus 로고
    • Proactive climate in a post-reorganization setting: When staff compensate managers’ weakness
    • D.*FayH.LuhrmannC.Kohl2004. Proactive climate in a post-reorganization setting: When staff compensate managers’ weakness. European Journal of Work and Organizational Psychology, 13: 241-267.
    • (2004) European Journal of Work and Organizational Psychology , vol.13 , pp. 241-267
    • *Fay, D.1    Luhrmann, H.2    Kohl, C.3
  • 36
    • 0037484265 scopus 로고    scopus 로고
    • The impact of human resource management and work climate on organizational performance
    • G.A.*GeladeM.Ivery2003. The impact of human resource management and work climate on organizational performance. Personnel Psychology, 56: 383-404.
    • (2003) Personnel Psychology , vol.56 , pp. 383-404
    • *Gelade, G.A.1    Ivery, M.2
  • 38
    • 0034406187 scopus 로고    scopus 로고
    • Understanding group efficacy: An empirical test of multiple assessment methods
    • C.B.GibsonA.E.RandelP.C.Earley2000. Understanding group efficacy: An empirical test of multiple assessment methods. Group and Organization Management, 25: 67-97.
    • (2000) Group and Organization Management , vol.25 , pp. 67-97
    • Gibson, C.B.1    Randel, A.E.2    Earley, P.C.3
  • 40
    • 0001192569 scopus 로고
    • Conceptualization and measuring organizational and psychological climate: Pitfalls of multilevel research
    • W.H.Glick1985. Conceptualization and measuring organizational and psychological climate: Pitfalls of multilevel research. Academy of Management Review, 10: 601-610.
    • (1985) Academy of Management Review , vol.10 , pp. 601-610
    • Glick, W.H.1
  • 41
    • 0036334320 scopus 로고    scopus 로고
    • The cross-level effects of culture and climate in human service teams
    • C.GlissonL.R.James2002. The cross-level effects of culture and climate in human service teams. Journal of Organizational Behavior, 23: 767-794.
    • (2002) Journal of Organizational Behavior , vol.23 , pp. 767-794
    • Glisson, C.1    James, L.R.2
  • 43
    • 0002297716 scopus 로고
    • The psychology of self-management in organizations
    • Washington, DC: American Psychological Association,,. In (Eds.)
    • J.R.Hackman1986. The psychology of self-management in organizations. In (Eds.), Psychology and work: Productivity, change, and employment: 89-136. Washington, DC: American Psychological Association.
    • (1986) Psychology and work: Productivity, change, and employment , pp. 89-136
    • Hackman, J.R.1
  • 44
    • 33646564344 scopus 로고    scopus 로고
    • How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences
    • D.A.HarrisonD.A.NewmanP.L.Roth2006. How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences. Academy of Management Journal, 49: 305-325.
    • (2006) Academy of Management Journal , vol.49 , pp. 305-325
    • Harrison, D.A.1    Newman, D.A.2    Roth, P.L.3
  • 45
    • 33750921264 scopus 로고    scopus 로고
    • An investigation of the relationship between safety climate and medication errors as well as other nurse and patient outcomes
    • D.A.*HofmannB.Mark2006. An investigation of the relationship between safety climate and medication errors as well as other nurse and patient outcomes. Personnel Psychology, 59: 847-869.
    • (2006) Personnel Psychology , vol.59 , pp. 847-869
    • *Hofmann, D.A.1    Mark, B.2
  • 46
    • 0030162022 scopus 로고    scopus 로고
    • A cross-level investigation of factors influencing unsafe behaviors and accidents
    • D.A.*HofmannA.Stetzer1996. A cross-level investigation of factors influencing unsafe behaviors and accidents. Personnel Psychology, 49: 307-339.
    • (1996) Personnel Psychology , vol.49 , pp. 307-339
    • *Hofmann, D.A.1    Stetzer, A.2
  • 47
    • 0032218160 scopus 로고    scopus 로고
    • The role of safety climate and communication in accident interpretation: Implications for learning from negative events
    • D.A.*HofmannA.Stetzer1998. The role of safety climate and communication in accident interpretation: Implications for learning from negative events. Academy of Management Journal, 41: 644-657.
    • (1998) Academy of Management Journal , vol.41 , pp. 644-657
    • *Hofmann, D.A.1    Stetzer, A.2
  • 48
    • 33847652807 scopus 로고    scopus 로고
    • The effects of service climate and the effective leadership behaviour of supervisors on frontline employee service quality: A multi-level analysis
    • C.H.*HuiW.C.K.ChiuP.L.H.YuK.ChengH.Tse2007. The effects of service climate and the effective leadership behaviour of supervisors on frontline employee service quality: A multi-level analysis. Journal of Occupational & Organizational Psychology, 80: 151-172.
    • (2007) Journal of Occupational & Organizational Psychology , vol.80 , pp. 151-172
    • *Hui, C.H.1    Chiu, W.C.K.2    Yu, P.L.H.3    Cheng, K.4    Tse, H.5
  • 50
  • 51
    • 0000949746 scopus 로고
    • Aggregation bias in estimates of perceptual agreement
    • L.R.James1982. Aggregation bias in estimates of perceptual agreement. Journal of Applied Psychology, 67: 219-229.
    • (1982) Journal of Applied Psychology , vol.67 , pp. 219-229
    • James, L.R.1
  • 54
    • 58049220690 scopus 로고
    • Estimating within-group interrater reliability with and without response bias
    • L.R.JamesR.G.DemareeG.Wolf1984. Estimating within-group interrater reliability with and without response bias. Journal of Applied Psychology, 69: 85-98.
    • (1984) Journal of Applied Psychology , vol.69 , pp. 85-98
    • James, L.R.1    Demaree, R.G.2    Wolf, G.3
  • 55
    • 0001042843 scopus 로고
    • Integrating work perceptions: Explorations into the measurement of meaning
    • L.A.JamesL.R.James1989. Integrating work perceptions: Explorations into the measurement of meaning. Journal of Applied Psychology, 74: 739-751.
    • (1989) Journal of Applied Psychology , vol.74 , pp. 739-751
    • James, L.A.1    James, L.R.2
  • 57
    • 0030300482 scopus 로고    scopus 로고
    • Linking employee perceptions of service climate to customer satisfaction
    • J.W.Johnson1996. Linking employee perceptions of service climate to customer satisfaction. Personnel Psychology, 49: 831-851.
    • (1996) Personnel Psychology , vol.49 , pp. 831-851
    • Johnson, J.W.1
  • 58
    • 22544467222 scopus 로고    scopus 로고
    • Safety climate in healthcare organizations: A multidimensional approach
    • T.*Katz-NavonE.NavehZ.Stern2005. Safety climate in healthcare organizations: A multidimensional approach. Academy of Management Journal, 48: 1075-1089.
    • (2005) Academy of Management Journal , vol.48 , pp. 1075-1089
    • *Katz-Navon, T.1    Naveh, E.2    Stern, Z.3
  • 60
    • 38349014106 scopus 로고    scopus 로고
    • How innovation can alleviate negative consequences of demanding work contexts: The influence of climate for innovation on organizational outcomes
    • E.B.*KingK.de ChermontM.WestJ.F.DawsonM.Hebl2007. How innovation can alleviate negative consequences of demanding work contexts: The influence of climate for innovation on organizational outcomes. Journal of Occupational and Organizational Psychology, 80: 631-645.
    • (2007) Journal of Occupational and Organizational Psychology , vol.80 , pp. 631-645
    • *King, E.B.1    de Chermont, K.2    West, M.3    Dawson, J.F.4    Hebl, M.5
  • 61
    • 0035457754 scopus 로고    scopus 로고
    • Assessing the incremental validity of consensus ratings over aggregation of individual-level data in predicting team effectiveness
    • B.L.KirkmanP.E.TeslukB.Rosen2001. Assessing the incremental validity of consensus ratings over aggregation of individual-level data in predicting team effectiveness. Personnel Psychology, 54: 645-667.
    • (2001) Personnel Psychology , vol.54 , pp. 645-667
    • Kirkman, B.L.1    Tesluk, P.E.2    Rosen, B.3
  • 62
    • 85047685244 scopus 로고    scopus 로고
    • Is everyone in agreement? An exploration of within-group agreement in employee perceptions of the work environment
    • K.J.*KleinA.B.ConnB.SmithJ.S.Sorra2001. Is everyone in agreement? An exploration of within-group agreement in employee perceptions of the work environment. Journal of Applied Psychology, 86: 3-16.
    • (2001) Journal of Applied Psychology , vol.86 , pp. 3-16
    • *Klein, K.J.1    Conn, A.B.2    Smith, B.3    Sorra, J.S.4
  • 63
    • 0007784023 scopus 로고
    • Levels issues in theory development, data collection, and analysis
    • K.J.KleinF.DansereauR.J.Hall1994. Levels issues in theory development, data collection, and analysis. Academy of Management Review, 19: 105-229.
    • (1994) Academy of Management Review , vol.19 , pp. 105-229
    • Klein, K.J.1    Dansereau, F.2    Hall, R.J.3
  • 64
    • 0003037273 scopus 로고
    • The role of climate and culture in productivity
    • San Francisco: Jossey-Bass,,. In (Ed.)
    • R.E.KopelmanA.P.BriefR.A.Guzzo1990. The role of climate and culture in productivity. In (Ed.), Organizational climate and culture: 282-318. San Francisco: Jossey-Bass.
    • (1990) Organizational climate and culture , pp. 282-318
    • Kopelman, R.E.1    Brief, A.P.2    Guzzo, R.A.3
  • 65
    • 0002939005 scopus 로고    scopus 로고
    • A multilevel approach to theory and research in organization: Contextual, temporal, and emergent properties
    • San Francisco: Jossey-Bass,,. In (Eds.)
    • S.W.J.KozlowskiK.J.Klein2000. A multilevel approach to theory and research in organization: Contextual, temporal, and emergent properties. In (Eds.), Multilevel theory, research, and methods in organizations: 3-90. San Francisco: Jossey-Bass.
    • (2000) Multilevel theory, research, and methods in organizations , pp. 3-90
    • Kozlowski, S.W.J.1    Klein, K.J.2
  • 66
    • 67049161147 scopus 로고    scopus 로고
    • Assembling fragments into a lens: A review, critique, and proposed research agenda for the organizational work climate literature
    • M.KuenziM.Schminke2009. Assembling fragments into a lens: A review, critique, and proposed research agenda for the organizational work climate literature. Journal of Management, 35: 634-717.
    • (2009) Journal of Management , vol.35 , pp. 634-717
    • Kuenzi, M.1    Schminke, M.2
  • 67
    • 1842539519 scopus 로고    scopus 로고
    • A multilevel investigation of factors influencing employee service performance and customer outcomes
    • H.*LiaoA.Chuang2004. A multilevel investigation of factors influencing employee service performance and customer outcomes. Academy of Management Journal, 47: 41-58.
    • (2004) Academy of Management Journal , vol.47 , pp. 41-58
    • *Liao, H.1    Chuang, A.2
  • 68
    • 0034195074 scopus 로고    scopus 로고
    • Climate quality and climate consensus as mediators of the relationship between organizational antecedents and outcomes
    • M.*LindellC.Brandt2000. Climate quality and climate consensus as mediators of the relationship between organizational antecedents and outcomes. Journal of Applied Psychology, 85: 331-348.
    • (2000) Journal of Applied Psychology , vol.85 , pp. 331-348
    • *Lindell, M.1    Brandt, C.2
  • 70
    • 84859790349 scopus 로고    scopus 로고
    • Controlling for quality: Climate, leadership, and behavior
    • G.*Luria2008. Controlling for quality: Climate, leadership, and behavior. Quality Management Journal, 15: 27-42.
    • (2008) Quality Management Journal , vol.15 , pp. 27-42
    • *Luria, G.1
  • 71
    • 38949192001 scopus 로고    scopus 로고
    • Procedural justice, ethical climate and service outcomes in restaurants
    • G.*LuriaD.Yagil2008. Procedural justice, ethical climate and service outcomes in restaurants. International Journal of Hospitality Management, 27: 276-283.
    • (2008) International Journal of Hospitality Management , vol.27 , pp. 276-283
    • *Luria, G.1    Yagil, D.2
  • 72
    • 78049475641 scopus 로고    scopus 로고
    • A multiple climates approach to understanding business unit effectiveness
    • J.S.*MacCormickS.K.Parker2010. A multiple climates approach to understanding business unit effectiveness. Human Relations, 63: 1171-1806.
    • (2010) Human Relations , vol.63 , pp. 1171-1806
    • *MacCormick, J.S.1    Parker, S.K.2
  • 73
    • 50249139616 scopus 로고    scopus 로고
    • Service climate and employee well-being in higher education
    • A.*Martin2008. Service climate and employee well-being in higher education. Journal of Management & Organization, 14: 155-167.
    • (2008) Journal of Management & Organization , vol.14 , pp. 155-167
    • *Martin, A.1
  • 74
    • 0042206524 scopus 로고    scopus 로고
    • Identifying group task satisfaction at work
    • C.M.MasonM.A.Griffin2003. Identifying group task satisfaction at work. Small Group Research, 34: 413-442.
    • (2003) Small Group Research , vol.34 , pp. 413-442
    • Mason, C.M.1    Griffin, M.A.2
  • 75
    • 79551507992 scopus 로고    scopus 로고
    • The etiology of the multilevel paradigm in management research
    • J.E.MathieuG.Chen2011. The etiology of the multilevel paradigm in management research. Journal of Management, 37: 610-641.
    • (2011) Journal of Management , vol.37 , pp. 610-641
    • Mathieu, J.E.1    Chen, G.2
  • 77
    • 79957826175 scopus 로고    scopus 로고
    • Examining the link between ethical leadership and employee misconduct: The mediating role of ethical climate
    • D.M.*MayerM.KuenziR.L.Greenbaum2010. Examining the link between ethical leadership and employee misconduct: The mediating role of ethical climate. Journal of Business Ethics, 95: 7-16.
    • (2010) Journal of Business Ethics , vol.95 , pp. 7-16
    • *Mayer, D.M.1    Kuenzi, M.2    Greenbaum, R.L.3
  • 78
    • 34249701658 scopus 로고    scopus 로고
    • A multilevel investigation of the influences of employees’ resistance to empowerment
    • M.T.*MaynardJ.E.MathieuW.M.MarshT.M.Ruddy2007. A multilevel investigation of the influences of employees’ resistance to empowerment. Human Performance, 20: 147-171.
    • (2007) Human Performance , vol.20 , pp. 147-171
    • *Maynard, M.T.1    Mathieu, J.E.2    Marsh, W.M.3    Ruddy, T.M.4
  • 79
    • 43749113379 scopus 로고    scopus 로고
    • Mean racial-ethnic differences in employee sales performance: The moderating role of diversity climate
    • P.F.*McKayD.R.AveryM.A.Morris2008. Mean racial-ethnic differences in employee sales performance: The moderating role of diversity climate. Personnel Psychology, 61: 349-374.
    • (2008) Personnel Psychology , vol.61 , pp. 349-374
    • *McKay, P.F.1    Avery, D.R.2    Morris, M.A.3
  • 80
    • 70449478889 scopus 로고    scopus 로고
    • A tale of two climates: Diversity climate from subordinates’ and managers’ perspectives and their role in store unit sales performance
    • P.F.*McKayD.R.AveryM.A.Morris2009. A tale of two climates: Diversity climate from subordinates’ and managers’ perspectives and their role in store unit sales performance. Personnel Psychology, 62: 767-791.
    • (2009) Personnel Psychology , vol.62 , pp. 767-791
    • *McKay, P.F.1    Avery, D.R.2    Morris, M.A.3
  • 81
    • 0036107454 scopus 로고    scopus 로고
    • The effects of procedural justice climate on work group performance
    • S.*NaumannN.Bennett2002. The effects of procedural justice climate on work group performance. Small Group Research, 33: 361-377.
    • (2002) Small Group Research , vol.33 , pp. 361-377
    • *Naumann, S.1    Bennett, N.2
  • 82
    • 22544486869 scopus 로고    scopus 로고
    • Treatment errors in healthcare: A safety climate approach
    • E.*NavehT.Katz-NavonZ.Stern2005. Treatment errors in healthcare: A safety climate approach. Management Science, 51: 948-960.
    • (2005) Management Science , vol.51 , pp. 948-960
    • *Naveh, E.1    Katz-Navon, T.2    Stern, Z.3
  • 83
    • 33746445910 scopus 로고    scopus 로고
    • A longitudinal study of the relationships among safety climate, safety behavior, and accidents at the individual and group levels
    • A.*NealM.A.Griffin2006. A longitudinal study of the relationships among safety climate, safety behavior, and accidents at the individual and group levels. Journal of Applied Psychology, 91: 946-953.
    • (2006) Journal of Applied Psychology , vol.91 , pp. 946-953
    • *Neal, A.1    Griffin, M.A.2
  • 86
    • 0036333376 scopus 로고    scopus 로고
    • Substantive and operational issues of response bias across levels of analysis: An example of climate-satisfaction relationships
    • C.OstroffA.KinickiM.Clark2002. Substantive and operational issues of response bias across levels of analysis: An example of climate-satisfaction relationships. Journal of Applied Psychology, 87: 355-368.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 355-368
    • Ostroff, C.1    Kinicki, A.2    Clark, M.3
  • 88
    • 0032344154 scopus 로고    scopus 로고
    • A comparison of fixed-effects and mixed (random-effects) models for meta-analysis tests of moderator variable effects
    • R.C.Overton1998. A comparison of fixed-effects and mixed (random-effects) models for meta-analysis tests of moderator variable effects. Psychological Methods, 3: 354-379.
    • (1998) Psychological Methods , vol.3 , pp. 354-379
    • Overton, R.C.1
  • 89
    • 3042773328 scopus 로고    scopus 로고
    • Organizational climate and company productivity: The role of employee affect and employee level
    • M.PattersonP.WarrM.West2004. Organizational climate and company productivity: The role of employee affect and employee level. Journal of Occupational and Organizational Psychology, 77: 193-216.
    • (2004) Journal of Occupational and Organizational Psychology , vol.77 , pp. 193-216
    • Patterson, M.1    Warr, P.2    West, M.3
  • 90
    • 0036795610 scopus 로고    scopus 로고
    • How leaders influence the impact of affective events on team climate and performance in R&D teams
    • A.*Pirola-MerloC.HärtelL.MannG.Hirst2002. How leaders influence the impact of affective events on team climate and performance in R&D teams. Leadership Quarterly, 13: 561-581.
    • (2002) Leadership Quarterly , vol.13 , pp. 561-581
    • *Pirola-Merlo, A.1    Härtel, C.2    Mann, L.3    Hirst, G.4
  • 91
    • 0347356383 scopus 로고    scopus 로고
    • Safety and insecurity: Exploring the moderating effect of organizational safety climate
    • T.*Probst2004. Safety and insecurity: Exploring the moderating effect of organizational safety climate. Journal of Occupational Health Psychology, 9: 3-40.
    • (2004) Journal of Occupational Health Psychology , vol.9 , pp. 3-40
    • *Probst, T.1
  • 92
    • 34548535285 scopus 로고    scopus 로고
    • Comparing consensus- and aggregation-based methods of measuring team-level variables: The role of relationship conflict and conflict management processes
    • N.R.QuigleyA.G.TekleabP.E.Tesluk2007. Comparing consensus- and aggregation-based methods of measuring team-level variables: The role of relationship conflict and conflict management processes. Organizational Research Methods, 10: 589-608.
    • (2007) Organizational Research Methods , vol.10 , pp. 589-608
    • Quigley, N.R.1    Tekleab, A.G.2    Tesluk, P.E.3
  • 93
    • 0037251031 scopus 로고    scopus 로고
    • Determining the significance of correlations corrected for unreliability and range restriction
    • N.S.RajuP.A.Brand2003. Determining the significance of correlations corrected for unreliability and range restriction. Applied Psychological Measurement, 27: 52-71.
    • (2003) Applied Psychological Measurement , vol.27 , pp. 52-71
    • Raju, N.S.1    Brand, P.A.2
  • 95
    • 22544469735 scopus 로고    scopus 로고
    • Integrating managerial perceptions and transformational leadership into a work-unit level model of employee involvement
    • H.A.*RichardsonR.J.Vandenberg2005. Integrating managerial perceptions and transformational leadership into a work-unit level model of employee involvement. Journal of Organizational Behavior, 26: 561-589.
    • (2005) Journal of Organizational Behavior , vol.26 , pp. 561-589
    • *Richardson, H.A.1    Vandenberg, R.J.2
  • 96
    • 0001861292 scopus 로고
    • Issues of level in organizational research: Multi-level and cross-level perspectives
    • D.M.Rousseau1985. Issues of level in organizational research: Multi-level and cross-level perspectives. Research in Organizational Behavior, 7: 1-37.
    • (1985) Research in Organizational Behavior , vol.7 , pp. 1-37
    • Rousseau, D.M.1
  • 97
    • 29444454899 scopus 로고    scopus 로고
    • Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate
    • M.*SalanovaS.AgutJ.M.Peiro2005. Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90: 1217-1227.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 1217-1227
    • *Salanova, M.1    Agut, S.2    Peiro, J.M.3
  • 98
    • 21844498106 scopus 로고
    • Employee attitudes and customer satisfaction: Making theoretical and empirical connections
    • M.J.*SchmitS.P.Allscheid1995. Employee attitudes and customer satisfaction: Making theoretical and empirical connections. Personnel Psychology, 48: 521-536.
    • (1995) Personnel Psychology , vol.48 , pp. 521-536
    • *Schmit, M.J.1    Allscheid, S.P.2
  • 99
    • 43949162903 scopus 로고
    • The service organization: Human resources management is crucial
    • B.SchneiderD.Bowen1993. The service organization: Human resources management is crucial. Organizational Dynamics, 21: 39-52.
    • (1993) Organizational Dynamics , vol.21 , pp. 39-52
    • Schneider, B.1    Bowen, D.2
  • 102
    • 69849103812 scopus 로고    scopus 로고
    • Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market value performance
    • B.SchneiderW.H.MaceyW.LeeS.A.Young2009. Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market value performance. Journal of Service Research, 32: 3-14.
    • (2009) Journal of Service Research , vol.32 , pp. 3-14
    • Schneider, B.1    Macey, W.H.2    Lee, W.3    Young, S.A.4
  • 103
    • 0032041689 scopus 로고    scopus 로고
    • Linking service climate and customer perceptions of service quality: Test of a causal model
    • B.*SchneiderS.S.WhiteM.C.Paul1998. Linking service climate and customer perceptions of service quality: Test of a causal model. Journal of Applied Psychology, 83: 150-163.
    • (1998) Journal of Applied Psychology , vol.83 , pp. 150-163
    • *Schneider, B.1    White, S.S.2    Paul, M.C.3
  • 104
    • 65649110459 scopus 로고    scopus 로고
    • Organizational climate configurations: Relationships to collective attitudes, customer satisfaction, and financial performance
    • M.*SchulteC.OstroffS.ShmulyianA.Kinicki2009. Organizational climate configurations: Relationships to collective attitudes, customer satisfaction, and financial performance. Journal of Applied Psychology, 3: 618-634.
    • (2009) Journal of Applied Psychology , vol.3 , pp. 618-634
    • *Schulte, M.1    Ostroff, C.2    Shmulyian, S.3    Kinicki, A.4
  • 105
    • 3042674749 scopus 로고    scopus 로고
    • Taking empowerment to the next level: A multiple-level model of empowerment, performance, and satisfaction
    • S.E.*SeibertS.R.SilverW.A.Randolph2004. Taking empowerment to the next level: A multiple-level model of empowerment, performance, and satisfaction. Academy of Management Journal, 47: 332–349.
    • (2004) Academy of Management Journal , vol.47 , pp. 332-349
    • *Seibert, S.E.1    Silver, S.R.2    Randolph, W.A.3
  • 106
    • 48249153186 scopus 로고
    • Intraclass correlations: Uses in assessing rater reliability
    • P.E.ShroutJ.L.Fleiss1979. Intraclass correlations: Uses in assessing rater reliability. Psychological Bulletin, 86: 420-428.
    • (1979) Psychological Bulletin , vol.86 , pp. 420-428
    • Shrout, P.E.1    Fleiss, J.L.2
  • 107
    • 0038795459 scopus 로고    scopus 로고
    • Why managers should care about fairness: The effects of aggregate justice perceptions on organizational outcomes
    • T.*SimonsQ.Roberson2005. Why managers should care about fairness: The effects of aggregate justice perceptions on organizational outcomes. Journal of Applied Psychology, 88: 432-443.
    • (2005) Journal of Applied Psychology , vol.88 , pp. 432-443
    • *Simons, T.1    Roberson, Q.2
  • 108
    • 19744366802 scopus 로고    scopus 로고
    • Existing knowledge, knowledge creation capability, and the rate of new product introduction in high-technology firms
    • K.G.*SmithC.J.CollinsK.D.Clark2005. Existing knowledge, knowledge creation capability, and the rate of new product introduction in high-technology firms. Academy of Management Journal, 48: 346-357.
    • (2005) Academy of Management Journal , vol.48 , pp. 346-357
    • *Smith, K.G.1    Collins, C.J.2    Clark, K.D.3
  • 109
    • 38649118840 scopus 로고    scopus 로고
    • Climate for service and the moderating effects of climate strength on customer satisfaction, voluntary turnover, and profitability
    • D.R.*SowinskiK.A.FortmannD.V.Lezotte2008. Climate for service and the moderating effects of climate strength on customer satisfaction, voluntary turnover, and profitability. European Journal of Work and Organizational Psychology, 17: 73-88.
    • (2008) European Journal of Work and Organizational Psychology , vol.17 , pp. 73-88
    • *Sowinski, D.R.1    Fortmann, K.A.2    Lezotte, D.V.3
  • 110
    • 0142052210 scopus 로고    scopus 로고
    • Organizational climate and ineffectiveness: Evidence from 25 outdoor workcrew divisions
    • A.*StetzerF.MorgesonE.Anderson1997. Organizational climate and ineffectiveness: Evidence from 25 outdoor workcrew divisions. Journal of Quality Management, 2: 251.
    • (1997) Journal of Quality Management , vol.2 , pp. 251
    • *Stetzer, A.1    Morgeson, F.2    Anderson, E.3
  • 111
    • 59549103787 scopus 로고    scopus 로고
    • Through the looking glass of a social system: Cross-level effects of high-performance work systems on employees’ attitudes
    • R.TakeuchiG.ChenD.P.Lepak2009. Through the looking glass of a social system: Cross-level effects of high-performance work systems on employees’ attitudes. Personnel Psychology, 62: 1-30.
    • (2009) Personnel Psychology , vol.62 , pp. 1-30
    • Takeuchi, R.1    Chen, G.2    Lepak, D.P.3
  • 112
    • 21844508093 scopus 로고
    • Generalization of employee involvement training to the job setting: Individual and situational effects
    • P.*TeslukJ.FarrJ.MathieuR.Vance1995. Generalization of employee involvement training to the job setting: Individual and situational effects. Personnel Psychology, 48: 607-632.
    • (1995) Personnel Psychology , vol.48 , pp. 607-632
    • *Tesluk, P.1    Farr, J.2    Mathieu, J.3    Vance, R.4
  • 113
  • 114
    • 79957479683 scopus 로고    scopus 로고
    • An examination of the service climate-firm performance chain: The role of customer retention
    • A.*TowlerD.V.LezotteM.J.Burke2011. An examination of the service climate-firm performance chain: The role of customer retention. Human Resource Management, 50: 391-406.
    • (2011) Human Resource Management , vol.50 , pp. 391-406
    • *Towler, A.1    Lezotte, D.V.2    Burke, M.J.3
  • 117
    • 78049357159 scopus 로고    scopus 로고
    • HRM and strategic climates in hospitals: Does the message come across at the ward level
    • M.*VeldJ.PaauweP.Boselie2011. HRM and strategic climates in hospitals: Does the message come across at the ward level. Human Resource Management, 20: 339-356.
    • (2011) Human Resource Management , vol.20 , pp. 339-356
    • *Veld, M.1    Paauwe, J.2    Boselie, P.3
  • 118
    • 0346338261 scopus 로고    scopus 로고
    • Employees that think and act like owners: Effects of ownerships beliefs and behaviors on organizational effectiveness
    • S.H.*WagnerC.P.ParkerN.D.Christiansen2003. Employees that think and act like owners: Effects of ownerships beliefs and behaviors on organizational effectiveness. Personnel Psychology, 56: 847-871.
    • (2003) Personnel Psychology , vol.56 , pp. 847-871
    • *Wagner, S.H.1    Parker, C.P.2    Christiansen, N.D.3
  • 119
    • 33747211005 scopus 로고    scopus 로고
    • A multilevel integration of personality, climate, self-regulation, and performance
    • C.*WallaceG.Chen2006. A multilevel integration of personality, climate, self-regulation, and performance. Personnel Psychology, 59: 529-557.
    • (2006) Personnel Psychology , vol.59 , pp. 529-557
    • *Wallace, C.1    Chen, G.2
  • 120
    • 33745314218 scopus 로고    scopus 로고
    • Safety climate as a mediator between foundation climates and occupational accidents. A group level study
    • J.C.*WallaceE.PoppS.Mondore2006. Safety climate as a mediator between foundation climates and occupational accidents. A group level study. Journal of Applied Psychology, 91: 681-688.
    • (2006) Journal of Applied Psychology , vol.91 , pp. 681-688
    • *Wallace, J.C.1    Popp, E.2    Mondore, S.3
  • 122
    • 44149127896 scopus 로고    scopus 로고
    • Contingent reward transactional leadership, work attitudes, and organizational citizenship behavior: The role of procedural justice climate perceptions and strength
    • F.O.*WalumbwaC.WuB.Orwa2008. Contingent reward transactional leadership, work attitudes, and organizational citizenship behavior: The role of procedural justice climate perceptions and strength. Leadership Quarterly, 19: 251-265.
    • (2008) Leadership Quarterly , vol.19 , pp. 251-265
    • *Walumbwa, F.O.1    Wu, C.2    Orwa, B.3
  • 123
    • 1642301227 scopus 로고    scopus 로고
    • Assessing group efficacy: Comparing three measurement models
    • J.W.WhiteoakL.ChalipL.K.Hort2004. Assessing group efficacy: Comparing three measurement models. Small Group Research, 35: 158-173.
    • (2004) Small Group Research , vol.35 , pp. 158-173
    • Whiteoak, J.W.1    Chalip, L.2    Hort, L.K.3
  • 124
    • 78751519312 scopus 로고    scopus 로고
    • Friends in need: The protective effect of social relationships under low-safety climate
    • D.*YagilG.Luria2010. Friends in need: The protective effect of social relationships under low-safety climate. Group & Organization Management, 35: 727-745.
    • (2010) Group & Organization Management , vol.35 , pp. 727-745
    • *Yagil, D.1    Luria, G.2
  • 126
    • 0018979343 scopus 로고
    • Safety climate in industrial organizations: Theoretical and applied implications
    • D.*Zohar1980. Safety climate in industrial organizations: Theoretical and applied implications. Journal of Applied Psychology, 65: 96-102.
    • (1980) Journal of Applied Psychology , vol.65 , pp. 96-102
    • *Zohar, D.1
  • 127
    • 0034237997 scopus 로고    scopus 로고
    • A group-level model of safety climate: Testing the effect of group climate on micro-accidents in manufacturing jobs
    • D.Zohar2000. A group-level model of safety climate: Testing the effect of group climate on micro-accidents in manufacturing jobs. Journal of Applied Psychology, 85: 587-596.
    • (2000) Journal of Applied Psychology , vol.85 , pp. 587-596
    • Zohar, D.1
  • 128
    • 0036481259 scopus 로고    scopus 로고
    • Modifying supervisory practices to improve subunit safety: A leadership-based intervention model
    • D.Zohar2002. Modifying supervisory practices to improve subunit safety: A leadership-based intervention model. Journal of Applied Psychology, 87: 156-163.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 156-163
    • Zohar, D.1
  • 129
    • 24944535417 scopus 로고    scopus 로고
    • A multilevel model of safety climate: Cross level relationships between organization and group-level climates
    • D.*ZoharG.Luria2005. A multilevel model of safety climate: Cross level relationships between organization and group-level climates. Journal of Applied Psychology, 90: 616-628.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 616-628
    • *Zohar, D.1    Luria, G.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.