Procedural justice, ethical climate and service outcomes in restaurants

International Journal of Hospitality Management

Volumn 27, Issue 2, 2008, Pages 276-283

  Luria, Gil ^a   Yagil, Dana ^a  

^a UNIVERSITY OF HAIFA   (Israel)

Author keywords

Customer satisfaction; Ethical climate; Justice; Service

Indexed keywords

EID: 38949192001     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2007.07.022     Document Type: Article

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