Test of a service profit chain model in the retail banking sector

Journal of Occupational and Organizational Psychology

Volumn 78, Issue 1, 2005, Pages 1-22

  Gelade, Garry A ^a   Young, Stephen ^b  

^a Business Analytic Ltd   (United Kingdom)

^b ISR   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 19944388924     PISSN: 09631798     EISSN: None     Source Type: Journal    
DOI: 10.1348/096317904X22926     Document Type: Review

References (74)

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