Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance

Journal of Service Research

Volumn 12, Issue 1, 2009, Pages 3-14

  Schneider, Benjamin ^a   Macey, William H ^a   Lee, Wayne C ^a   Young, Scott A ^a  

^a Valtera Corporation   (United States)

Author keywords

Customer satisfaction; Employee attitudes; Financial performance; Linkage research; Mediation; Service climate

Indexed keywords

EID: 69849103812     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670509336743     Document Type: Article

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