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Volumn 15, Issue 8, 1998, Pages 811-832

Customer control and evaluation of service validity and reliability

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EID: 0032220928     PISSN: 07426046     EISSN: None     Source Type: Journal    
DOI: 10.1002/(SICI)1520-6793(199812)15:8<811::AID-MAR6>3.0.CO;2-8     Document Type: Article
Times cited : (126)

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