-
5
-
-
12344274469
-
Customer delight in a retail context: investigating delightful and terrible shopping experiences
-
Arnold M., Reynolds K., Ponder N., Lueg J. Customer delight in a retail context: investigating delightful and terrible shopping experiences. Journal of Business Research 2005, 58(8):1132-1145.
-
(2005)
Journal of Business Research
, vol.58
, Issue.8
, pp. 1132-1145
-
-
Arnold, M.1
Reynolds, K.2
Ponder, N.3
Lueg, J.4
-
6
-
-
0034148454
-
Customer satisfaction cues to support market segmentation and explain switching behavior
-
Athanassopoulos A. Customer satisfaction cues to support market segmentation and explain switching behavior. Journal of Business Research 2000, 47(3):191-207.
-
(2000)
Journal of Business Research
, vol.47
, Issue.3
, pp. 191-207
-
-
Athanassopoulos, A.1
-
8
-
-
0036374460
-
Losing consciousness: automatic influences on consumer judgment, behavior, and motivation
-
Bargh J.A. Losing consciousness: automatic influences on consumer judgment, behavior, and motivation. Journal of Consumer Research 2002, 29(2):280-285.
-
(2002)
Journal of Consumer Research
, vol.29
, Issue.2
, pp. 280-285
-
-
Bargh, J.A.1
-
10
-
-
0040853405
-
Cross-cultural marketing research: a discussion of equivalence issues and measurement strategies
-
Bhalla G., Lin L. Cross-cultural marketing research: a discussion of equivalence issues and measurement strategies. Psychology and Marketing 1987, 4(4):275-285.
-
(1987)
Psychology and Marketing
, vol.4
, Issue.4
, pp. 275-285
-
-
Bhalla, G.1
Lin, L.2
-
12
-
-
84875814804
-
Consumer emotion space: an investigation of semantic space and context effects in self-reported emotion elicitation
-
Buck R., Georgson M. Consumer emotion space: an investigation of semantic space and context effects in self-reported emotion elicitation. Advances in Consumer Research 1997, 24:431-437.
-
(1997)
Advances in Consumer Research
, vol.24
, pp. 431-437
-
-
Buck, R.1
Georgson, M.2
-
14
-
-
33846333192
-
Cognitive-affective model of consumer satisfaction. An exploratory study within the framework of a sporting event
-
Caro L., Garcia J. Cognitive-affective model of consumer satisfaction. An exploratory study within the framework of a sporting event. Journal of Business Research 2007, 60(2):108-114.
-
(2007)
Journal of Business Research
, vol.60
, Issue.2
, pp. 108-114
-
-
Caro, L.1
Garcia, J.2
-
15
-
-
77449100364
-
Further evidence on response sets and test design
-
Cronbach L. Further evidence on response sets and test design. Educational and Psychological Measurement 1950, 10(1):3-31.
-
(1950)
Educational and Psychological Measurement
, vol.10
, Issue.1
, pp. 3-31
-
-
Cronbach, L.1
-
16
-
-
0008789587
-
Asking questions cross-culturally: some problems of linguistic comparability
-
Prentice Hall, Englewood, NJ, P. Warwick, S. Osherson (Eds.)
-
Deutscher I. Asking questions cross-culturally: some problems of linguistic comparability. Comparative research methods 1973, 163-186. Prentice Hall, Englewood, NJ. P. Warwick, S. Osherson (Eds.).
-
(1973)
Comparative research methods
, pp. 163-186
-
-
Deutscher, I.1
-
17
-
-
84895392959
-
Cross-cultural comparison of tourist satisfaction: assessing analytical robustness
-
Nova Publishing Sciences, New York, A. Yuksel (Ed.)
-
Dolnicar S., Gruen B., Le H. Cross-cultural comparison of tourist satisfaction: assessing analytical robustness. Tourist satisfaction and complaining behavior 2008, 137-150. Nova Publishing Sciences, New York. A. Yuksel (Ed.).
-
(2008)
Tourist satisfaction and complaining behavior
, pp. 137-150
-
-
Dolnicar, S.1
Gruen, B.2
Le, H.3
-
18
-
-
33947260648
-
Collaborative and iterative translation: an alternative approach to back translation
-
Douglas S., Craig C. Collaborative and iterative translation: an alternative approach to back translation. Journal of International Marketing 2007, 15(1):30-43.
-
(2007)
Journal of International Marketing
, vol.15
, Issue.1
, pp. 30-43
-
-
Douglas, S.1
Craig, C.2
-
19
-
-
18744387007
-
An alternate approach to assessing cross-cultural measurement equivalence in advertising research
-
Ewing M., Salzberger T., Sinkovics R. An alternate approach to assessing cross-cultural measurement equivalence in advertising research. Journal of Advertising 2005, 34(1):17-36.
-
(2005)
Journal of Advertising
, vol.34
, Issue.1
, pp. 17-36
-
-
Ewing, M.1
Salzberger, T.2
Sinkovics, R.3
-
20
-
-
27844554437
-
Reassessing the foundations of customer delight
-
Finn A. Reassessing the foundations of customer delight. Journal of Services Research-US 2005, 8(2):103-116.
-
(2005)
Journal of Services Research-US
, vol.8
, Issue.2
, pp. 103-116
-
-
Finn, A.1
-
21
-
-
0003731862
-
-
Springer, New York
-
Fischer G., Molenaar I. Rasch models: foundations, recent developments, and applications 1995, Springer, New York.
-
(1995)
Rasch models: foundations, recent developments, and applications
-
-
Fischer, G.1
Molenaar, I.2
-
23
-
-
84875803984
-
A comparison of affective response to consumption in two contexts
-
Ganglmair-Wooliscroft A. A comparison of affective response to consumption in two contexts. Der Markt 2007, 46(1):36-49.
-
(2007)
Der Markt
, vol.46
, Issue.1
, pp. 36-49
-
-
Ganglmair-Wooliscroft, A.1
-
26
-
-
23944439128
-
Emotions in consumer behavior: a hierarchical approach
-
Laros F., Steenkamp J. Emotions in consumer behavior: a hierarchical approach. Journal of Business Research 2005, 58(10):1437-1445.
-
(2005)
Journal of Business Research
, vol.58
, Issue.10
, pp. 1437-1445
-
-
Laros, F.1
Steenkamp, J.2
-
28
-
-
0002826684
-
Two-factor theory and consumer satisfaction: replication and extension
-
Maddox R. Two-factor theory and consumer satisfaction: replication and extension. Journal of Consumer Research 1981, 8(1):97-102.
-
(1981)
Journal of Consumer Research
, vol.8
, Issue.1
, pp. 97-102
-
-
Maddox, R.1
-
29
-
-
84992994487
-
Diagnosing measurement equivalence in cross-national research
-
Mullen M. Diagnosing measurement equivalence in cross-national research. Journal of International Business Studies 1995, 26(3):573-596.
-
(1995)
Journal of International Business Studies
, vol.26
, Issue.3
, pp. 573-596
-
-
Mullen, M.1
-
30
-
-
57649178298
-
A multifaceted analysis of tourism satisfaction
-
Neal J., Gursoy D. A multifaceted analysis of tourism satisfaction. Journal of Travel Research 2008, 47(1):53-62.
-
(2008)
Journal of Travel Research
, vol.47
, Issue.1
, pp. 53-62
-
-
Neal, J.1
Gursoy, D.2
-
31
-
-
34748857373
-
Cross-cultural advertising research: where we have been and where we need to go?
-
Okazaki S., Mueller B. Cross-cultural advertising research: where we have been and where we need to go?. International Marketing Review 2007, 24(5):499-518.
-
(2007)
International Marketing Review
, vol.24
, Issue.5
, pp. 499-518
-
-
Okazaki, S.1
Mueller, B.2
-
33
-
-
34548284479
-
Perceived environmental uncertainty in tourism: a new approach using the Rasch model
-
Oreja-Rodriguez J., Yanes-Estevez V. Perceived environmental uncertainty in tourism: a new approach using the Rasch model. Tourism Management 2007, 28(6):1450-1463.
-
(2007)
Tourism Management
, vol.28
, Issue.6
, pp. 1450-1463
-
-
Oreja-Rodriguez, J.1
Yanes-Estevez, V.2
-
34
-
-
0025459004
-
What's basic about basic emotions?
-
Ortony A., Turner T. What's basic about basic emotions?. Psychological Review 1990, 97(3):315-331.
-
(1990)
Psychological Review
, vol.97
, Issue.3
, pp. 315-331
-
-
Ortony, A.1
Turner, T.2
-
35
-
-
85009648027
-
Consumer's socio-demographic characteristics and satisfaction with services in the airline industry
-
Oyewole P. Consumer's socio-demographic characteristics and satisfaction with services in the airline industry. Services Marketing Quarterly 2001, 23(2):61-80.
-
(2001)
Services Marketing Quarterly
, vol.23
, Issue.2
, pp. 61-80
-
-
Oyewole, P.1
-
37
-
-
0035538556
-
Affect monitoring and the primacy of feelings in judgment
-
Pham M., Cohen J., Pracejus J., Hughes G. Affect monitoring and the primacy of feelings in judgment. Journal of Consumer Research 2001, 28(2):167-188.
-
(2001)
Journal of Consumer Research
, vol.28
, Issue.2
, pp. 167-188
-
-
Pham, M.1
Cohen, J.2
Pracejus, J.3
Hughes, G.4
-
39
-
-
0002489260
-
On specific objectivity: an attempt at formalizing the request for generality and validity of scientific statements
-
Rasch G. On specific objectivity: an attempt at formalizing the request for generality and validity of scientific statements. Danish Yearbook of Philosophy 1977, 14(4):58-93.
-
(1977)
Danish Yearbook of Philosophy
, vol.14
, Issue.4
, pp. 58-93
-
-
Rasch, G.1
-
40
-
-
21744438808
-
Measuring emotions in the consumption experience
-
Richins M. Measuring emotions in the consumption experience. Journal of Consumer Research 1997, 24(2):127-146.
-
(1997)
Journal of Consumer Research
, vol.24
, Issue.2
, pp. 127-146
-
-
Richins, M.1
-
41
-
-
0032618234
-
On the bipolarity of positive and negative affect
-
Russell J., Carroll J. On the bipolarity of positive and negative affect. Psychological Bulletin 1999, 125(1):3-30.
-
(1999)
Psychological Bulletin
, vol.125
, Issue.1
, pp. 3-30
-
-
Russell, J.1
Carroll, J.2
-
43
-
-
33745848850
-
Reconsidering the problem of data equivalence in international marketing research
-
Salzberger T., Sinkovics R. Reconsidering the problem of data equivalence in international marketing research. International Marketing Review 2006, 23(4):390-417.
-
(2006)
International Marketing Review
, vol.23
, Issue.4
, pp. 390-417
-
-
Salzberger, T.1
Sinkovics, R.2
-
45
-
-
0032383942
-
Assessing measurement invariance in cross-national consumer research
-
Steenkamp J., Baumgartner H. Assessing measurement invariance in cross-national consumer research. Journal of Consumer Research 1998, 25(1):78-107.
-
(1998)
Journal of Consumer Research
, vol.25
, Issue.1
, pp. 78-107
-
-
Steenkamp, J.1
Baumgartner, H.2
-
47
-
-
2342631355
-
Cross-cultural invariance of measures of satisfaction and service quality
-
Ueltschy L., Laroche M., Tamilia R., Yannopoulos P. Cross-cultural invariance of measures of satisfaction and service quality. Journal of Business Research 2004, 57(8):901-912.
-
(2004)
Journal of Business Research
, vol.57
, Issue.8
, pp. 901-912
-
-
Ueltschy, L.1
Laroche, M.2
Tamilia, R.3
Yannopoulos, P.4
-
48
-
-
29044437581
-
Satisfaction emotions and consumer behavioral intentions
-
White C., Yu Y. Satisfaction emotions and consumer behavioral intentions. Journal of Services Marketing 2005, 19(6):411-420.
-
(2005)
Journal of Services Marketing
, vol.19
, Issue.6
, pp. 411-420
-
-
White, C.1
Yu, Y.2
-
49
-
-
0032608587
-
Consumer satisfaction with services: integrating the environment perspective in services marketing into the traditional disconfirmation paradigm
-
Wirtz J., Bateson J. Consumer satisfaction with services: integrating the environment perspective in services marketing into the traditional disconfirmation paradigm. Journal of Business Research 1999, 44(1):55-66.
-
(1999)
Journal of Business Research
, vol.44
, Issue.1
, pp. 55-66
-
-
Wirtz, J.1
Bateson, J.2
-
50
-
-
0010362368
-
IRT in the 1990s: which models work best
-
Wright B. IRT in the 1990s: which models work best. Rasch Measurement Transactions 1992, 6(1):196-200.
-
(1992)
Rasch Measurement Transactions
, vol.6
, Issue.1
, pp. 196-200
-
-
Wright, B.1
-
51
-
-
0002416616
-
Fundamental measurement for psychology
-
Lawrence Erlbaum Associates, Mahwah, NJ, S.E. Embretson, S.L. Hirshberger (Eds.)
-
Wright B. Fundamental measurement for psychology. The new rules of measurement: what every psychologist and educator should know 1999, 65-104. Lawrence Erlbaum Associates, Mahwah, NJ. S.E. Embretson, S.L. Hirshberger (Eds.).
-
(1999)
The new rules of measurement: what every psychologist and educator should know
, pp. 65-104
-
-
Wright, B.1
-
52
-
-
26844536853
-
Measurement and management issues in customer satisfaction research: review, critique and research agenda: part one
-
Yuksel A., Yuksel F. Measurement and management issues in customer satisfaction research: review, critique and research agenda: part one. Journal of Travel & Tourism Marketing 2001, 10(4):47-80.
-
(2001)
Journal of Travel & Tourism Marketing
, vol.10
, Issue.4
, pp. 47-80
-
-
Yuksel, A.1
Yuksel, F.2
|