The impact of perceived customer delight on the frontline employee

Journal of Business Research

Volumn 68, Issue 2, 2015, Pages 433-441

  Barnes, Donald C ^a   Ponder, Nicole ^b   Hopkins, Christopher D ^c  

^a UNIVERSITY OF NORTH CAROLINA WILMINGTON   (United States)

^b MISSISSIPPI STATE UNIVERSITY   (United States)

^c Bowling Green State University   (United States)

Author keywords

Broaden and build; Customer delight; Customer orientation; Emotional contagion; Service profit chain

Indexed keywords

EID: 84919658057     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2014.06.005     Document Type: Article

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