Investigating the employee’s perspective of customer delight

Journal of Personal Selling and Sales Management

Volumn 33, Issue 1, 2013, Pages 91-104

  Barnes, Donald C ^a   Collier, Joel E ^b   Ponder, Nicole ^a   Williams, Zachary ^a  

^a MISSISSIPPI STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MEMPHIS   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85009596350     PISSN: 08853134     EISSN: 15577813     Source Type: Journal    
DOI: 10.2753/PSS0885-3134330108     Document Type: Article

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