The effect of unrelated supporting service quality on consumer delight, satisfaction, and repurchase intentions

Journal of Service Research

Volumn 14, Issue 2, 2011, Pages 149-163

  Wang, Xuehua ^a  

^a SHANGHAI UNIVERSITY OF FINANCE AND ECONOMICS   (China)

Author keywords

consumer delight; consumer satisfaction; repurchase intentions; service quality

Indexed keywords

EID: 79955543262     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670511400722     Document Type: Article

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