The service-profit chain: An empirical analysis in high-contact service industries

International Journal of Production Economics

Volumn 130, Issue 2, 2011, Pages 236-245

  Yee, Rachel W Y ^a   Yeung, Andy C L ^a   Cheng, T C E ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Empirical research; Firm profitability; Loyalty; Satisfaction; Service profit chain

Indexed keywords

EMPIRICAL RESEARCH; FIRM PROFITABILITY; LOYALTY; SATISFACTION; SERVICE-PROFIT CHAIN;

INDUSTRY; PROFITABILITY; RESEARCH; SALES;

CUSTOMER SATISFACTION;

EID: 79951726220     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijpe.2011.01.001     Document Type: Article

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