Women, identity and India's call centre industry

Women, Identity and India's Call Centre Industry

Volumn , Issue , 2009, Pages 1-210

  Basi, Tina J K ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84909327151     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203883792     Document Type: Book

References (468)

1. Abraham, L. (2004) 'Redrawing the Lakshman Rekha: Gender Differences and Cultural Constructions in Youth Sexuality in Urban India', in Srivastava, S. (ed.) Sexual Sites, Seminal Attitudes. New Delhi: Sage Publications, pp. 209-41.
2. Adams, P. and Ghose, R. (2003) 'India.com: The Construction of a Space Between', Progress in Human Geography, Vol. 27(4), pp. 414-37.
3. Adkins, L. (2002) Revisions: Gender and Sexuality in Late Modernity. Milton Keynes: Open University Press.
4. Afshar, H. and Barrientos, S. (1999) 'Introduction: Women, Globalization, and Fragmentation', in Afshar, H. and Barrientos, S. (eds) Women, Globalization and Fragmentation in the Developing World. London: Macmillan Press Ltd, pp. 1-17.
5. 'After Hours Accent' (2003) Times of India, 7 October.
6. Ahmad, I. and Reifeld, H. (2003) 'Introduction', in Ahmad, I. and Reifeld, H. (eds) Middle Class Values in India and Western Europe. New Delhi: Social Science Press, pp. 1-18.
7. Alcoff, L. and Potter, E. (eds) (1991) Feminist Epistemologies. New York and London: Routledge.
8. Annamalai, E. (2004) 'Nativization of English in India and Its Effects on Multilingualism', Journal of Language and Politics, Vol. 3(1), pp. 151-62.
9. Anthias, F. (2001) 'New Hybridities, Old Concepts: The Limits of "Culture"', Ethnic and Racial Studies, Vol. 24(4), pp. 619-41.
10. Anthias, F. (2002) 'Where Do I Belong? Narrating Collective Identity and Translocational Positionality', Ethnicities, Vol. 2(4), pp. 491-514.
11. Anzaldua, G. (1999) Borderlands La Frontera: The New Mestiza, 2nd edition. San Francisco: Aunt Lute Books.
12. Appadurai, A. (1996) Modernity at Large: Cultural Dimensions of Globalization. Minneapolis and London: University of Minnesota.
13. Appadurai, A. (1999) 'Globalization and the Research Imagination', International Social Science Journal, Vol. 51(2), pp. 229-38.
14. Appadurai, A. (2001) 'Grassroots Globalization and the Research Imagination', in Appadurai, A. (ed.) Globalization. Durham, NC and London: Duke University Press, pp. 1-21.
15. Arabindoo, P. (2005) 'AClass Act: BourgeoisOrdering of Public Spaces in Chennai', paper presented at BASAS Annual Conference,University of Leeds, Leeds, 30March-1 April.
16. Armstrong, N.J. (1999) 'Flexible Work in the Virtual Workplace: Discourses and Implications of Teleworking', in Felstead, A. and Jewson, N. (eds) Global Trends in Flexible Labour. London: Macmillan Business Press, pp. 43-61.
17. Arora (2003) 'Cool Kurtis Flaunt 'Em As Shah Rukh Does!', Hindustan Times, 12 June.
18. Arun, S., Heeks, R. and Morgan, S. (2004) ICT Initiatives, Women and Work in Developing Countries: Reinforcing or Changing Gender Inequalities in South India?, Development Informatics Working Paper Series. Manchester: Institute for Development Policy and Management.
19. Athreya, M.B. (1996) 'India's Telecommunications Policy: A Paradigm Shift', Telecommunications Policy, Vol. 20(1), pp. 11-22.
20. Atkinson, R. and Flint, J. (2001) 'Accessing Hidden and Hard-to-Reach Populations: Snowball Research Strategies', Social Research Update, Issue 33, pp. 1-6.
21. Bagnara, S. (2000) 'Towards Telework in Call Centres', Euro-Telework. Available at: http://www.euro-telework.org (accessed 25 September 2008).
22. Bain, P. and Taylor, P. (2000) 'Entrapped by the "Electronic Panopticon"? Worker Resistance in the Call Centre', New Technology, Work and Employment, Vol. 15(1), pp. 2-18.
23. Bain, P. and Taylor, P. (2008) 'No Passage to India? Initial Responses of UK Trade Unions to Call Centre Offshoring', Industrial Relations Journal, Vol. 39(1), pp. 5-23.
24. Baldry, C., Bain, P. and Taylor, P. (1998) '"Bright Satanic Offices" Intensification, Control, and Team Taylorism', in Thompson, P. and Warhurst, C. (eds) Workplaces of the Future. London: Macmillan, pp. 163-83.
25. Ballard, R. (ed.) (1994) Desh Pardesh: The South Asian Presence in Britain. London: Hurst and Company.
26. Bamzai, K. and Doshi, A. (2005) 'Single and Unsafe', India Today, 13 June, pp. 26-33.
27. Banerjee, K. (1999) 'Gender Stratification and the Contemporary Marriage Market in India', Journal of Family Issues, Vol. 20(5), pp. 648-76.
28. Banerjee, M. (2003) 'Travelling Barbies and Rolling Blackouts: Images of Mobility in Mira Nair's Monsoon Wedding', Comparative American Studies, Vol. 1(4), pp. 448-70.
29. Banerjee, M. and Miller, D. (2003) The Sari. Oxford: Berg.
30. Banerjee, N. (ed.) (1990) Indian Women in a Changing Industrial Society. New Delhi: Sage Publications.
31. Banerjee, N. (1996) 'The Structural Adjustment Programme and Women's Economic Empowerment', in Rao, N., Rurup, L. and Sudarshan, R. (eds) Sites of Change: The Structural Context for Empowering Women in India. New Delhi: Tulika, pp. 133-45.
32. Banerjee, S. (2000) Warriors in Politics: Hindu Nationalism, Violence, and the Shiv Sena in India. Boulder, CO: Westview Press.
33. Banerjee, S.B. and Linstead, S. (2001) 'Globalization, Multiculturalism and Other Fictions: Colonialism for the New Millenium?', Organization, Vol. 8(4), pp. 683-722.
34. Bannister, N. (2001) 'Call Centres Blamed for Acoustic Shock', Guardian, 13 February.
35. Barber, B. (1995 [2004]) 'Jihad vs McWorld', in Lechner, F. and Boli, J. (eds) The Globalization Reader, 2nd edition. Oxford: Blackwell Publishing, pp. 29-35.
36. Barsamian, D. (2004) The Checkbook and the Cruise Missile: Conversations with Arundhati Roy. Cambridge, MA: Southend Press.
37. Barua, V. (2002) 'Call Centres May Get Wake-up Call over Shops Act', Financial Express, 2 December.
38. Baud, I.S.A. (1991) 'In All Its Manifestations: The Impact of Changing Technology on the Gender Division of Labour', in Banerjee, N. (ed.) Indian Women in a Changing Industrial Scenario. New Delhi: Sage Publications, pp. 33-132.
39. Baud, I.S.A. (1992) Forms of Production and Women's Labour: Gender Aspects of Industrialisation in India and Mexico. New Delhi and London: Sage Publications.
40. Bauman, Z. (1998) Globalization: The Human Consequences. Cambridge: Polity.
41. Baviskar, A. (2003) 'Between Violence and Desire: Space, Power, and Identity in the Making of Metropolitan Delhi', International Social Science Journal, Vol. 175, pp. 89-98.
42. Beck, U. (1992) Risk Society: Towards a New Modernity, trans. M. Ritter. London: Sage Publications.
43. Beck, U. (2004) 'Cosmopolitical Realism: On the Distinction between Cosmopolitanism in Philosophy and the Social Sciences', Global Networks, Vol. 4(2), pp. 131-56.
44. Belt, V. (2002a) 'A Female Ghetto: Women's Careers in Call Centres', Human Resource Management Journal, Vol. 12(4), pp. 51-66.
45. Belt, V. (2002b) 'Capitalising on Femininity: Gender and the Utilisation of Social Skills in Telephone Call Centres', in Holtgrewe, U., Kerst, C. and Shire, K. (eds) Re-Organising Service Work: Call Centres in Germany and Britain. Aldershot: Ashgate, pp. 123-45.
46. Belt, V., Richardson, R. and Webster, J. (2000) 'Women's Work in the Information Economy', Information, Communication, and Society, Vol. 3(3), pp. 336-85.
47. Belt, V., Richardson, R. and Webster, J. (2002) 'Women, Social Skill, and Interactive Service Work in Telephone Call Centres', New Technology, Work and Employment, Vol. 17(1), pp. 20-34.
48. Beoku-Betts, J. (1994) 'When Black Is Not Enough: Doing Field Research amongst Gullah Women', NWSA Journal, Vol. 6(3), pp. 413-33.
49. Bhabha, H. (1994) The Location of Culture. London and New York: Routledge.
50. Bhachu, P. (2004) Dangerous Designs: Asian Women Fashion the Diaspora Economies. New York and London: Routledge.
51. Bhatia, N. (2003) 'Fashioning Women in Colonial India', Fashion Theory, Vol. 7(3/4), pp. 327-44.
52. Bhattacharyya, D. (1997) 'Mediating India: An Analysis of a Guidebook', Annals of Tourism Research, Vol. 24(2), pp. 371-89.
53. Bhopal, K. (2001) 'Researching South Asian Women: Issues of Sameness and Difference in the Research Process', Journal of Gender Studies, Vol. 10(3), pp. 279-86.
54. Blaikie, N (2000) Designing Social Research. Cambridge: Polity Press.
55. Bocock, R. (1992) 'Consumption and Lifestyles', in Bocock, R. and Thompson, K. (eds) Social and Cultural Forms of Modernity. Cambridge: Open University Press, pp. 119-68.
56. Bolak, H.C. (1996) 'Studying One's Own in the Middle East: Negotiating Gender and Self-Other Dynamics in the Field', Qualitative Sociology, Vol. 19(1), pp. 107-30.
57. Bolton, S.C. (2000) 'Emotion Here, Emotion There, Emotional Organizations Everywhere', Critical Perspectives on Accounting, Vol. 11, pp. 155-71.
58. Bondi, L. (1990) 'Feminism, Postmodernism, and Geography: Space for Women?', in McDowell, L. and Sharp, J. (eds) Space, Gender, Knowledge. London: Arnold.
59. Bondi, L. and Rose, G. (2003) 'Constructing Gender, Constructing the Urban: A Review of Anglo-American Feminist Urban Geography', Gender, Place and Culture, Vol. 10(3), pp. 229-45.
60. 'Boomtime for Call Centre Trainers' (2002) Times of India, 18 February.
61. Bourdieu, P. (1984) Distinction: A Social Critique of the Judgement of Taste, trans. R. Nice. Cambridge, MA: Harvard University Press.
62. Bowden, B. (2003) 'Nationalism and Cosmopolitanism: Irreconcilable Differences or Possible Bedfellows', National Identities, Vol. 5(3), pp. 235-49.
63. Boyer, K. (1998) 'Place and the Politics of Virtue: Clerical Work, Corporate Anxiety, and the Changing Meanings of Public Womanhood in Early Twentieth-Century Montreal', Gender, Place, and Culture, Vol. 5(3), pp. 261-76.
64. Brah, A. (1996) Cartographies of the Diaspora. London and New York: Routledge.
65. Brah, A. (2003) 'Diaspora, Border, and Transnational Identities', Lewis, R. and Mills, S. (eds) Feminist Postcolonial Theory: A Reader. Edinburgh: Edinburgh University Press, pp. 613-34.
66. Breathnach, P. (2000) 'Globalisation, Information Technology, and the Emergence of Niche Transnational Cities: The Growth of the Call Centre Sector in Dublin', Social Science Quarterly, Vol. 31(4), pp. 477-85.
67. BT Martlesham Reports (1992) An Overview of Teleworking: A Report by BT Research Laboratories. London: British Telecommunications.
68. Budhwar, P.S., Varma, A., Singh, V. and Dhar, R. (2006) 'HRM Systems of Indian Call Centres: An Exploratory Study', International Journal of Human Resource Management, Vol. 17(5), pp. 881-97.
69. 'Bullying Still Rife in Call Centre "Sweat Shops"' (2001) Guardian, 20 February.
70. Butcher, M. (2003) Transnational Television, Cultural Identity and Change: When STAR Came to India. New Delhi: Sage Publications.
71. Butler, J. (1990) Gender Trouble: Feminism and the Subversion of Identity. New York: Routledge.
72. 'Call Centres Usher in Lingo Revolution' (2003) Times of India, 27 September.
73. Callaghan, G. and Thompson, P. (2001) 'Edwards Revisited: Technical Control and Call Centres', Economic and Industrial Democracy, Vol. 22(1), pp. 13-37.
74. Cameron, A. and Palan, R. (2004) The Imagined Economies of Globalization. London: Sage Publications.
75. Castells, M. (1996 [2000]) The Rise of the Network Society, 2nd edition. Oxford: Blackwell Publishing.
76. Castells, M. (1997 [2000]) The Power of Identity, 2nd edition. Oxford: Blackwell Publishing.
77. Castells, M. (1998 [2000]) End of Millenium, 2nd edition. Oxford: Blackwell Publishing.
78. Caulkin, S. (2002) 'Is There Anybody on the Line?', Guardian, 25 August.
79. Centre for Contemporary Cultural Studies (1982) The Empire Strikes Back. London: Hutchinson.
80. Chakravarty, S.S. (1998) National Identity in Indian Popular Cinema: 1947-1987. Delhi: Oxford University Press.
81. Chadhuri, M. (2001) 'Gender and Advertisements: The Rhetoric of Globalization', Women's Studies International Forum, Vol. 24(3/4), pp. 373-85.
82. Chanda, I. (2004) 'Birthing Terrible Beauties: Feminisms and "Women's Magazines"', in Chaudhuri, M. (ed.) Feminism in India. New Delhi: Kali for Women, pp. 228-45.
83. Chanda, R. (2002) Globalization of Services: India's Opportunities and Constraints. Oxford: Oxford University Press.
84. Chatterjee, P. (2003) 'Are Indian Cities Becoming Bourgeois at Last?', in Chandrasekhar, I. and Seel, P.S. (eds) Body.City: Siting Contemporary Culture in India. New Delhi: Tulika Books, pp. 170-85.
85. Chaudhary, N. and Sriram, S. (2001) 'Dialogues of the Self ', Culture and Psychology, Vol. 7(3), pp. 379-92.
86. Chaudhuri, M. (2004) 'Introduction', in Chaudhuri, M. (ed.) Feminism in India. New Delhi: Kali for Women, pp. xi-xlv.
87. Chengappa, R. and Goyal, M. (2002) 'Housekeepers to the World', India Today, 18 November, pp. 36-48.
88. Chowdary, T.H. (1998) 'Politics and Economics of Telecom Liberalization in India', Telecommunications Policy, Vol. 22(1), pp. 9-22.
89. Clifford, J. and Marcus, G. (1986) Writing Culture: The Poetics and Politics of Ethnography. Berkeley and London: University of California Press.
90. Code, L. (1993) 'Taking Subjectivity into Account', in Alcoff, L. and Potter, E. (eds) Feminist Epistemologies. New York and London: Routledge, pp. 15-48.
91. Coffey, A. (2002) 'Ethnography and the Self: Reflections and Representations', in May, T. (ed.) Qualitative Research in Action. London: Sage Publications, pp. 313-31.
92. Cohen, L and El-Sawad, A. (2007) 'Lived Experiences of Offshoring: An Examination of UK and Indian Financial Service Employees' Accounts of Themselves and One Another', Human Relations, Vol. 60(8), pp. 1235-62.
93. Cohn, B. (1989) 'Cloth, Clothes and Colonialism: India in the Nineteenth Century', in Weiner, A. and Schneider, J. (eds) Cloth and Human Experience. Washington, DC: Smithsonian Institution Press.
94. Collins, P.H. (1990 [2000]) Black Feminist Thought: Knowledge, Consciousness, and the Politics of Empowerment, 2nd edition. New York and London: Routledge.
95. Collins, P.H. (1994) 'The Social Construction of Black Feminist Thought', in Evans, M. (ed.) The Woman Question, 2nd edition. London: Sage Publications, pp. 82-103.
96. Cooke, M. (2005) 'Britain Should Export Unions as Well as Jobs', Guardian, 2 April.
97. Cowie, C. (2007) 'The Accents of Outsourcing: The Meanings of "Neutral" in the Indian Call Centre Industry', World Englishes, Vol. 26(3), pp. 316-30.
98. Craik, J. (1994) The Face of Fashion: Cultural Studies in Fashion. London: Routledge.
99. Crane, D. (2000) Fashion and Its Social Agendas: Class, Gender, and Identity in Clothing. Chicago: University of Chicago Press.
100. Crang, M. and Thrift, N. (2000) 'Introduction', in Crang, M. and Thrift, N. (eds) Thinking Space. London and New York: Routledge, pp. 1-30.
101. Cullity, J. (2002) 'The Global Desi: Cultural Nationalism on MTV', Journal of Communication Inquiry, Vol. 26(4), pp. 408-25.
102. 'Cyber Coolies or Cyber Sahibs' (2003) Times of India, 7 September.
103. D'Cruz, P. and Noronha, E. (2006) 'Being Professional: Organizational Control in Indian Call Centres', Social Science Computer Review, Vol. 24(3), pp. 342-61.
104. Das, G. (2000) India Unbound: From Independence to the Global Information Age. New Delhi: Penguin Books.
105. Das, G. (2003) 'Cyber Coolies or Cyber Sahibs', Times of India, 7 September. Available at: http://timesofindia.indiatimes.com/cms.dll/html/uncomp/articleshow?msid=169677 (accessed September 2008).
106. Das Gupta, B. (2000) 'India's Adjustment Experience: 1991 to 1999', in Damodaran, V. and Unnithan-Kumar, M. (eds) Postcolonial India: History, Politics, and Culture. New Delhi: Manohar, pp. 173-202.
107. Datta, R.C. (2003) 'Worker and Work - A Case Study of an International Call Centre in India', unpublished.
108. De Andrade, L. (2000) 'Negotiating from the Inside: Constructing Racial and Ethnic Identity in Qualitative Research', Journal of Contemporary Ethnography, Vol. 29(3), pp. 268-90.
109. de la Haye, A. and Wilson, E. (eds) (1999) Defining Dress: Dress as Object, Meaning, and Identity. Manchester: Manchester University Press.
110. Dear, M. and Flusty, S. (1999) 'The Postmodern Urban Condition', in Featherstone, M. and Lash, S. (eds) Spaces of Culture: City, Nation, World. London: Sage Publications, pp. 64-85.
111. Deb, S. (2004) 'Call Me', Guardian Weekend, 3 April.
112. Deery, S. and Kinnie, N. (2002) 'Call Centres and Beyond: A Thematic Evaluation', Human Resource Management Journal, Vol. 12(4), pp. 3-13.
113. Deery, S., Iverson, R. and Walsh, J. (2002) 'Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal', in Journal of Management Studies, Vol. 39(4), pp. 471-96.
114. Delanty, G. (1999) 'Self, Other and World: Discourses of Nationalism and Cosmoplitanism', Cultural Values, Vol. 3(3), pp. 365-75.
115. Delhi Government (2004) 'Making Women More Secure in Delhi: Towards Confidence Building and Tackling Sexual Harassment'. Available at: http://socialwelfare.delhigovt.nic.in/Pdf/compendium.PDF (accessed 25 September 2008).
116. Denny, C. (2003a) 'Call for CalmasWorld of Employment Tilts', Guardian, 17November.
117. Denny, C. (2003b) 'Profits of Loss', Guardian, 25 November.
118. Denzin, N. (1995) The Cinematic Society: The Voyeur's Gaze. London: Sage Publications.
119. Derne, S. (1999) 'Making Sex Violent: Love as a Force in Recent Hindi Films', Violence Against Women, Vol. 5(5), pp. 548-75.
120. Desai, N. (1996) 'Women's Employment and Their Familial Role in India', in Shah, A.H., Baviskar, B.S. and Ramaswamy, E.A. (eds) Social Structure and Change, Volume 2: Women in Indian Society. New Delhi: Sage Publications, pp. 98-112.
121. Dhillon, A. (2008) 'Dating Site Brings Indian Call Centre Workers Closer', The Telegraph, 10 August.
122. Dokeniya, A. (1999) 'Re-forming the State: Telecom Liberalization in India', Telecommunications Policy, No. 23, pp. 105-28.
123. Dyson, T. and Visaria, P. (2004) 'Migration and Urbanization: Retrospect and Prospects', in Dyson, T., Cassen, R. and Visaria, L. (eds) Twenty First Century India: Population, Economy, Human Development, and the Environment. Oxford: Oxford University Press, pp. 108-29.
124. Economist (2000a) 'The Wiring of India', 25 May.
125. Economist (2000b) 'When India Wires Up', 20 July.
126. Ehrenreich, B. and Hochschild, A.R. (eds) (2002) Global Woman: Nannies, Maids, and Sex Workers in the New Economy. London: Granta Books.
127. Elson, D. (1995) 'Male Bias in the Development Process: An Overview', in Diane Elson (ed.) Male Bias in the Development Process, 2nd edition. Manchester:Manchester University Press, pp. 1-28.
128. Elson, D. and Pearson, R. (1981a) '"Nimble Fingers Make Cheap Workers": An Analysis of Women's Employment in Third World Export Manufacturing', Feminist Review, No. 7, pp. 87-107.
129. Elson, D. and Pearson, R. (1981b) 'The Subordination of Women and the Internationalisation of Factory Production', inYoung,K.,Wolkowitz, C. and McCullagh,R. (eds) Of Marriage and Market. London: CSE Books, pp. 144-66.
130. Elson, D. and Pearson, R. (1989) Women's Employment and Multinationals in Europe. London: Macmillan Press.
131. Entwistle, J. (2000) The Fashioned Body: Fashion, Dress, and Modern Social Theory. Cambridge: Polity Press.
132. Entwistle, J. (2001) Body Dressing. Oxford and New York: Berg.
133. Factories Act (1948) Available at: http://www.ilo.org/public/english/employment/gems/ eeo/law/india/facto.htm (accessed 25 September 2008).
134. Faulkner, W. and Arnold, E. (1985) Smothered by Invention. London: Pluto Press.
135. Featherstone, M. (1995) Undoing Culture: Globalization, Postmodernism and Identity. London: Sage Publications.
136. Featherstone, M. and Lash, S. (1995) 'Globalization, Modernity, and the Spatialization of Social Theory: An Introduction', in Featherstone, M., Lash, S. and Robertson, R. (eds) Global Modernities. London: Sage Publications, pp. 1-24.
137. Fernandez, L. (2000) 'Nationalizing "The Global": Media Images, Cultural Politics and the Middle Class in India', Media, Culture, and Society, Vol. 22, pp. 611-28.
138. Fernie, S. and Metcalf, D. (1998) (Not) Hanging on the Telephone: Payment Systems in the New Sweatshops. London: Centre for Economic Performance, London School of Economics.
139. Finch, J. (2003) 'In India, It's Service with a Compulsory Smile', Guardian, 17 November.
140. Flanagan, P. (2003) 'The Empire Strikes Back', Daily Express, 3 December.
141. Foucault, M. (1972) The Archaeology of Knowledge, trans. A.M. Sheridan Smith. London: Tavistock.
142. Foucault, M. (1977) Discipline and Punish: The Birth of the Prison, trans. A.M. Sheridan. London: Penguin.
143. Foucault,M. (1979) The History of Sexuality: Volume 1, trans R. Hurley. London: Penguin.
144. Freeman, C. (1993) 'Designing Women: Corporate Discipline and Barbados's Off- Shore Pink Collar Sector', Cultural Anthropology, Vol. 8(2), pp. 169-86.
145. Freeman, C. (2000) HighTech and High Heels: Women, Work, and Pink Collar Identities in the Caribbean. Durham, NC and London: Duke University Press.
146. Freeman, C. (2001) 'Is Local:Global as Feminine:Masculine? Rethinking the Gender of Globalization', Signs, Vol. 26(4), pp. 1007-37.
147. Frenkel, S. J., Tam, M., Korczynski, M. and Shire, K. (1998) 'Beyond Bureaucracy? Work Organization in Call Centres', International Journal of Human Resource Management, Vol. 9(6), pp. 957-79.
148. Friedman, J. (1995) 'Global System, Globalization and the Parameters of Modernity', in Featherstone, M., Lash, S. and Robertson, R. (eds) Global Modernities. London: Sage Publications, pp. 69-90.
149. Friedman, J. (1999) 'The Hybridization of Roots and the Abhorrence of the Bush', in Featherstone, M. and Lash, S. (eds) Spaces of Culture: City, Nation, World. London: Sage Publications, pp. 230-56.
150. Gahlaut, K. (2005) 'India in Fashion', India Today, 9 May.
151. Gajjala, R. (2004) Cyber Selves: Feminist Ethnographies of South Asian Women. Walnut Creek, CA: AltaMira Press.
152. Gajjala, R. and Mamidipudi, A. (1999) 'Cyberfeminism, Technology, and International Development', Gender and Development, Vol. 7(2), pp. 8-16.
153. Gary, K. and Townsend-Gault, E. (2004) 'Factory Made: The Role of Vocational Training in Migrant Women Workers' Negotiations with the Globalized Market Place', paper presented at the Gender, Development, and Public Policy in an Era of Globalization Conference, Asian Institute of Technology, Bangkok, 17-18 May.
154. Gedalof, I. (1999) Against Purity: Rethinking Identity with Indian and Western Feminisms. London and New York: Routledge.
155. Geertz, C. (1973) The Interpretation of Cultures: Selected Essays. New York: Basic Books.
156. Gentleman, A. (2005) 'Indian Call Staff Quit over Abuse on the Line', Observer, 29 May.
157. Gerson, K. and Horowitz, R. (2002) 'Observation and Interviewing: Options and Choices in Qualitative Research', in May, T. (ed.) Qualitative Research in Action. London: Sage Publications, pp. 199-224.
158. Ghosh, S. and Wang, L. (2003) 'Transnationalism and Identity: A Tale of Two Faces and Multiple Lives', Canadian Geographer, Vol. 47(3), pp. 269-82.
159. Giddens, A. (1984) The Constitution of Society: Outline of the Theory of Structuration. Cambridge: Polity Press.
160. Giddens, A. (1990) The Consequences of Modernity. Cambridge: Polity Press.
161. Giddens, A. (1991) Modernity and Self-Identity: Self and Society in the Late Modern Age. Cambridge: Polity Press.
162. Gillespie, M. and Cheesman, T. (2002) 'Media Cultures in India and the South Asia Diaspora', Contemporary South Asia, Vol. 11(2), pp. 127-33.
163. Glaser, B. and Strauss, A. (1967) The Discovery of Grounded Theory: Strategies for Qualitative Research. New York: Aldine de Gruyter.
164. Goss, J. (1997) 'The "Magic of the Mall": An Analysis of Form, Function, and Meaning in the Contemporary Retail Built Environment', in McDowell, L. (ed.) Undoing Place. London: Arnold, pp. 265-84.
165. Gottfried, H. (1992) 'In the Margins: Flexibility as a Mode of Regulation in the Temporary Help Service Industry', Work, Employment and Society, Vol. 6(3), pp 443-60.
166. Grebner, S., Semmer,N.K., Lo Faso, L., Gut, S.,Kalin, W. and Elfering,A. (2003) 'Working Conditions, Well-Being, and Job-Related Attitudes among Call Centre Agents', European Journal of Work and Organizational Psychology, Vol. 12(4), pp. 341-65.
167. Greenbaum, J. (1998) 'The Times They Are a'Changing: Dividing and Recombining Labour through Computer Systems', in Thompson, P. and Warhurst, C. (eds) Workplaces of the Future. London: Macmillan, pp. 124-41.
168. Grewal, I. and Kaplan, C. (1994) 'Introduction: Transnational Feminist Practices and Questions of Postmodernity', in Grewal, I. and Kaplan, C. (eds) Scattered Hegemonies: Postmodernity and Transnational Feminist Practices. Minneapolis: University of Minnesota Press, pp. 1-33.
169. Griffin, K. (2000) 'Culture and Economic Growth: The State and Globalization', in Pieterse, J.N. (ed.) Global Futures: Shaping Globalization. London and New York: Zed Books, pp. 189-202.
170. Grosz, E. (1995 [1999]) 'Bodies-Cities', in Price, J. and Shildrick, M. (eds) Feminist Theory and the Body: A Reader. Edinburgh: Edinburgh University Press, pp. 381-7.
171. Hall, E.J. (1993) 'Smiling, Deferring, and Flirting: Doing Gender by Giving Good Service', Work and Occupations, Vol. 20(4), pp. 452-71.
172. Hall, S. (1992a) 'The Question of Cultural Identity', in Hall, S., Held, D. and McGrew, T. (eds) Modernity and Its Futures. Cambridge: Polity Press, pp. 274-325.
173. Hall, S. (1992b) 'The West and the Rest', in Hall, S. and Gieben, B. (eds) Formations of Modernity. London: Polity Press, pp. 275-331.
174. Hall, S. (1993) 'Cultural Identity and Diaspora', in Williams, P. and Chrisman, L. (eds) Colonial Discourse and Postcolonial Theory: A Reader. London: Harvester Wheatsheaf, pp. 392-403.
175. Hall, S. (1995) 'New Cultures for Old', in Massey, D. and Jess, P. (eds) A Place in the World? Milton Keynes: Open University Press, pp. 174-214.
176. Hall, S. (1996a) 'New Ethnicities', in Morley, D. and Chen, K. (eds) Critical Dialogues in Cultural Studies. London: Routledge, pp. 441-9.
177. Hall, S. (1996b) 'Who Needs Identity?' in Hall, S. and du Gay, P. (eds) Questions of Cultural Identity. London: Sage Publications, pp. 1-17.
178. Hall, S. (2001) 'Nappy Threat to Call Centre Staff', Guardian, 21 February.
179. Hannerz, U. (1992 [2004]) 'The Global Ecumene', in Lechner, F. and Boli, J. (eds) The Globalization Reader, 2nd edition. Oxford: Blackwell Publishing, pp. 109-19.
180. Hansen, K.T. (1999) 'Second-Hand Clothing Encounters in Zambia: Global Discourses, Western Commodities, and Local Histories', Africa, Vol. 69(3), pp. 343-65.
181. Hanson, S. and Pratt,G. (1995) Gender, Work, and Space.London andNewYork:Routledge.
182. Haraway, D. (1991) Simians, Cyborgs, andWomen: The Reinvention of Nature. NewYork: Routledge.
183. Harding, L. (2001) 'Delhi Calling', Guardian, 9 March.
184. Harding, S. (1986) The Science Question in Feminism.MiltonKeynes:OpenUniversityPress.
185. Harding, S. (1987a) 'Introduction', in Harding, S. (ed.) Feminism and Methodology: Social Science Issues. Milton Keynes: Open University Press, pp. 1-14.
186. Harding, S. (1987b) 'Conclusion', in Harding, S. (ed.) Feminism and Methodology: Social Science Issues. Milton Keynes: Open University Press, pp. 181-90.
187. Harding, S. (1991) Whose Science? Whose Knowledge? Thinking From Women's Lives. Milton Keynes: Open University Press.
188. Harding, S. (1993) 'Rethinking Standpoint Epistemology: What Is Strong Objectivity?', in Alcoff, L. and Potter, E. (eds) Feminist Epistemologies. New York and London: Routledge, pp. 49-82.
189. Harding, S. (1994) 'Feminism and Theories of Scientific Knowledge', in Evans, M. (ed.) The Woman Question, 2nd edition. London: Sage Publications, pp. 104-13.
190. Hardt, M. and Negri, A. (2000) Empire. Cambridge, MA and London: Harvard University Press.
191. Heeks, R. (1996) India's Software Industry: State, Policy, Liberalisation, and Industrial Development. New Delhi and London: Sage Publications.
192. Henry, M.G. (2003) '"Where Are You Really From?": Representation, Identity, and Power in the Fieldwork Experiences of a South Asian Diasporic', Qualitative Research, Vol. 3(2), pp. 229-42.
193. Hilpern, K. (2000) 'A Call for Change', Guardian, 19 February.
194. Hislop, J. and Arbor, S. (2003) 'Sleepers Wake! The Gendered Nature of Sleep Disruption among Mid-Life Women', in Sociology, Vol. 37(4), pp. 695-711.
195. Holman, D. (2002) 'Employee Wellbeing in Call Centres', Human Resource Management Journal, Vol. 12(4), pp. 35-50.
196. Holman, D. and Fernie, S. (2000) 'Can I Help You? Call Centre Jobs and Job Satisfaction', Centrepiece, Vol. 5(1), London School of Economics.
197. Hochschild, A.R. (1983) The Managed Heart. Berkeley and Los Angeles: University of California Press.
198. hooks, b. (1990) 'Marginality as Site of Resistance', in Ferguson, R., Gever,M.,Minh-ha, Trinh T. and West, C. (eds) Out There: Marginalization and Contemporary Cultures. New York: The New Museum of Contemporary Art; Cambridge, MA: The MIT Press.
199. hooks, b. (1991) Yearning: Race, Gender, and Cultural Politics, UK edition. Toronto: Between the Lines Press.
200. Houdart-Blazy, V. (1996) The Information Society: A Challenge For Women, Issue 44. Brussels: The Women of Europe Dossier.
201. Houlihan, M. (2002) 'Tensions and Variations in Call Centre Management Strategies', Human Resource Management Journal, Vol. 12(4), pp. 67-85.
202. Howe, L.K. (1977) Pink Collar Workers: Inside the World of Women's Work. New York: G.P. Putnam's Sons.
203. Howland, M. (1993) 'Technological Change and the Spatial Restructuring of Data Entry and Processing Services', Technological Forecasting and Social Change, Vol. 43, pp. 185-96.
204. Hsiung, P. (1996) 'Between Bosses and Workers: The Dilemma of a Keen Observer and a Vocal Feminist', in Wolf, D. (ed.) Feminist Dilemmas in Fieldwork. Oxford: Westview Press, pp. 122-37.
205. Hubbard, P., Kitchin, R. and Valentine, G. (2004) Key Thinkers on Space and Place. London: Sage Publications.
206. Huntington, S.P. (1993 [2004]) 'The Clash of Civilizations', in Lechner, F. and Boli, J. (eds) The Globalization Reader, 2nd edition. Oxford: Blackwell Publishing, pp. 36-43.
207. Huws, U. (1999) 'Material World: The Myth of the Weightless Economy', in Panitch, L. and Leys, C. (eds) Socialist Register 1999. Suffolk: Merlin Press, pp. 29-55.
208. Huws, U, Korte, W.B. and Robinson, S. (1990) Telework: Towards the Elusive Office. Chichester: John Wiley and Sons Ltd.
209. IDS (1997) Pay and Conditions in Call Centres, London: Incomes Data Services.
210. IDS (2001) Pay and Conditions in Call Centres, London: Incomes Data Services.
211. IDS (2004) Pay and Conditions in Call Centres, London: Incomes Data Services.
212. ILO (1990) Conditions of Work Digest: Telework, Vol. 9(1) ILO: Geneva.
213. Irani, A. (ed.) (1999) Proceedings of the Workshop on Telework, Teletrade, and Sustainable Development. Maastricht, Netherlands: UNU/INTECH.
214. Irani, A., Gothoskar, S. and Sharma, J.C. (1999) Potential and Prevalence of Teleworking: A Survey of Mumbai City. Maastricht, Netherlands: UNU/INTECH.
215. Jagger, A. (2000) 'Globalizing Feminist Ethics', in Narayan, U. and Harding, S. (eds) Decentering the Center: Philosophy for a Multicultural, Postcolonial, and Feminist World. Bloomington and Indianapolis: Indiana University Press, pp. 1-25.
216. Jaywardena, K. (1986) Feminism and Nationalism in the Third World. London and Delhi: Zed Books.
217. Jelsoft Enterprises (2005) 'Is Your Job Going Offshore?' Available at: www.yourjobisgo ingtoindia.com (accessed 25 September 2008).
218. Jowell, T. (2003) 'Masala Pudding', Hindustan Times, 10 March.
219. Juluri, V. (1999) 'Global Weds Local: The Reception of Hum Aapke Hain Koun', European Journal of Cultural Studies, Vol. 2(2), pp. 231-48.
220. Juluri, V. (2002) 'Music Television and the Invention of Youth Culture in India', Television and New Media, Vol. 3(4), pp. 367-86.
221. Kabeer, N. (2000) The Power to Choose: Bangladeshi Women and Labour Market Decisions in London and Dhaka. London and New York: Verso.
222. Kakar, S. (1988) 'Feminine Identity in India', in Ghadially, R. (ed.) Women in Indian Society: A Reader. New Delhi: Sage Publications, pp. 44-68.
223. Kakar, S. (1989) Intimate Relations: Exploring Indian Sexuality. Chicago: University of Chicago Press.
224. Kandiyoti,D. (1988) 'Bargaining with Patriarchy', Gender and Society, Vol. 2(3), pp. 274-90.
225. Kanter, R.M. (1977) Men and Women of the Corporation. New York: Basic Books.
226. Kapur, R. (2000) 'Too Hot to Handle: The Cultural Politics of Fire', Feminist Review, No. 64, pp. 53-64.
227. Karam, A.M. (2000) 'Feminist Futures', in Pieterse, J.N. (ed.) Global Futures: Shaping Globalization. London and New York: Zed Books, pp. 175-86.
228. Kaviraj, S. (2005) 'An Outline of a Revisionist Theory of Modernity', paper presented at the British Association of South Asian Studies Annual Conference, University of Leeds, Leeds, UK, 30 March-1 April.
229. Keniston, K. (2004) 'Introduction: The Four Digital Divides', in IT Experience in India: Bridging the Digital Divide. New Delhi: Sage Publications, pp. 11-36.
230. Khadria, B. (1999) The Migration of Knowledge Workers. New Delhi: Sage Publications.
231. Khadria, B. (2001) 'Shifting Paradigms of Globalization: The Twenty-First Century Transition towards Generics in Skilled Migration from India', International Migration, Vol. 39(5), pp. 45-71.
232. King, A.D. (2000) 'Cities: Contradictory Utopias', in Pieterse, J.N. (ed.) Global Futures: Shaping Globalization. London and New York: Zed Books, pp. 224-41.
233. Kingdon, G., Cassen, R., McNay, K. and Visaria, L. (2004) 'Education and Literacy', in Dyson, T., Cassen, R. and Visaria, L. (eds) Twenty First Century India: Population, Economy, Human Development, and the Environment. Oxford: Oxford University Press, pp. 130-57.
234. Kinnie, N., Hutchinson, S. and Purcell, J. (2000a) 'Fun and Surveillance: The Paradox of High Commitment Management in Call Centres', International Journal of Human Resource Management, Vol. 11(5), pp. 967-85.
235. Kinnie, N., Purcell, J. and Hutchinson, S. (2000b) 'Managing the Employment Relationship in Telephone Call Centres', in Purcell, K. (ed.) Changing Boundaries in Employment. Bristol: British Academic Press, pp. 133-59.
236. Kishwar, M. (2004) 'A Horror of "Isms": Why I Do Not Call Myself a Feminist', in Chaudhuri, M. (ed.) Feminism in India. New Delhi: Kali for Women, pp. 26-51.
237. Kjellerup, N. (1999) 'The Toxic Call Centre', Call Centre Management. Available at: http://www.callcentres.com.au/toxic_call_center.htm (accessed 25 September 2008).
238. Klopper, S. (2000) 'Redressing the Past: The Africanisation of Sartorial Style in Contemporary South Africa', in Brah, A. and Coombs, A.E. (eds) Hybridity and Its Discontents: Politics, Science, Culture. London and New York: Routledge, pp. 216-31.
239. Knights, D. and McCabe, D. (1998) '"What Happens When the Phone Goes Wild?": Staff, Stress, and Spaces for Escape in a BPR Telephone Banking Work Regime', Journal of Management Studies, Vol. 35(2), pp. 163-94.
240. Knights, D. and McCabe, D. (2001) '"A Different World": Shifting Masculinities in the Transition to Call Centres', Organization, Vol. 8(4), pp. 619-45.
241. Kobayashi-Hilary, M. (2004) Outsourcing to India: The Offshore Advantage. London: Springer.
242. Kofman, E. (2005) 'Figures of the Cosmopolitan: Privileged Nationals and National Outsiders', Innovation, Vol.18(1), pp. 83-97.
243. Korczynski, M. (2003) 'Communities of Coping: Collective Emotional Labour in Service Work', Organization, Vol. 10(1), pp. 55-79.
244. Koskela, H. (1997) '"Bold Walk and Breakings": Women's Spatial Confidence Versus Fear of Violence', Gender, Place, and Culture, Vol. 4(3), pp. 301-19.
245. Kraidy, M. (2002) 'The Global, The Local, and the Hybrid: A Native Ethnography of Globalization', in Taylor, S. (ed.) Ethnographic Research: A Reader, London: Sage Publications, pp. 187-209.
246. Kumar, K. (1995) 'Fordism and Post-Fordism', in From Post-Industrial to Post Modern Society. Oxford: Blackwell, pp. 36-65.
247. Kumar, R. (2000) 'Confucian Pragmatism vs Brahmanical Idealism: Understanding the Divergent Roots of Indian and Chinese Economic Performance', Journal of Asian Business Studies, Vol. 16(2), pp. 49-69.
248. Kumar, S. and Curtin, M. (2002) '"Made in India": In Between Music Television and Patriarchy', Television and New Media, Vol. 3(4), pp. 345-66.
249. Kusakabe, K. and Wah, H. (2004) 'Expansion of Relational Spaces of Burman Migrants in the Border Town of Tachilek Myanmar', paper presented at the Gender, Development, and Public Policy in an Era of Globalization Conference, Asian Institute of Technology, Bangkok, 17-18 May.
250. Lal, J. (1996) 'Situating Locations: The Politics of Self, Identity, and "Other" in Living and Writing the Text', in Wolf, D. (ed.) Feminist Dilemmas in Fieldwork. Oxford: Westview Press, pp. 185-214.
251. Lankshear, G., Cook, P., Mason, D., Coates, S. and Button, G. (2001) 'Call Centre Employees' Responses to Electronic Monitoring: Some Research Findings', Work, Employment, and Society, Vol. 15(3), pp. 595-605.
252. Lash, S. and Urry, J. (1994) Economies and Signs and Space. London: Sage Publications.
253. Lawler, S. (2002) 'Narrative in Social Research', in May, T. (ed.) Qualitative Research in Action. London: Sage Publications, pp. 242-58.
254. Legg, S. (2003) 'Gendered Politics and Nationalized Homes: Women and the Anti- Colonial Struggle in Delhi, 1930-47', Gender, Place, and Culture, Vol. 10(1), pp. 7-27.
255. Leshkowich, A.M. and Jones, C. (2003) 'What Happens When Asian Chic Becomes Chic in Asia', Fashion Theory, Vol. 7(3/4), pp. 281-300.
256. Lewig, K.A. and Dollard, M.F. (2003) 'Emotional Dissonance, Emotional Exhaustion and Job Satisfaction in Call Centre Workers', European Journal of Work and Organizational Psychology, Vol. 12(4), pp. 366-92.
257. Lewis, R. and Mills, S. (eds) (2003) Feminist Postcolonial Theory: A Reader. Edinburgh: Edinburgh University Press.
258. Lim, L. (1990) 'Women's Work in Export Factories: The Politics of a Cause', in Tinker, I. (ed.) Persistent Inequalities. New York: Oxford University Press, pp. 101-22.
259. Lorde, A. (1984) Sister Outsider: Essays and Speeches. Freedom, CA: Crossing Press.
260. Luke, T.W. (1999) 'Simulated Sovereignty, Telematic Territoriality: The Political Economy of Cyberspace', in Featherstone, M. and Lash, S. (eds) Spaces of Culture: City, Nation, World. London: Sage Publications, pp. 27-48.
261. Macalister, T. and Clark, A. (2003) 'MPs to Attack Transfer of Rail Inquiries to India', Guardian, 10 November.
262. Macaulay, T.B. (1835) 'Macaulay's Minute on Education'. Available at http://www.geocities.com/bororissa/mac.html (accessed 8 January 2009).
263. McDonald, I. (1999) '"Psychological Patriots"? The Politics of Physical Culture and Hindu Nationalism in India', International Review for the Sociology of Sport, Vol. 34(4), pp. 343-58.
264. McDowell, L. (1999) Gender, Identity, and Place: Understanding Feminist Geographies. Minneapolis: University of Minnesota Press.
265. Mackintosh, M. (1981) 'Gender and Economics: The Sexual Division of Labour and the Subordination of Women', in Young, K., Wolkowitz, C. and McCullagh, R. (eds) Of Marriage and the Market. London: CSE Books.
266. McMillin, D.C. (2001) 'Localizing the Global: Television and Hybrid Programming in India', International Journal of Cultural Studies, Vol. 4(1), pp. 45-68.
267. McMillin, D. (2006) 'Outsourcing Identities: Call Centres and Cultural Transformations in India', Economic and Political Weekly, 21 January, pp. 235-41.
268. McNay, K., Unni, J. and Cassen, R. (2004) 'Employment', in Dyson, T., Cassen, R. and Visaria, L. (eds) Twenty First Century India: Population, Economy, Human Development, and the Environment. Oxford: Oxford University Press, pp. 158-77.
269. McWilliams, S. (1991) 'Tsitsi Dangearembga's Nervous Condition: At the Crossroads of Feminism and Post-Colonialism', World Literature Written in English, Vol. 31(1), pp. 103-12.
270. 'The Male Gaze' (2002) Sunday Times of India, 8 December.
271. Malik, K.N. (1997) India and the United Kingdom: Change and Continuity in the 1980's. New Delhi: Sage Publications.
272. Mandeville, P. (2003) 'Towards a Different Cosmopolitanism - Or, the "I" Dislocated', Global Society, Vol. 17(2), pp. 209-21.
273. Mani, B. (2003) 'Undressing the Diaspora', in Puwar, N. and Raghuram, P. (eds) South Asian Women in the Diaspora. Oxford: Berg.
274. Marshall, J.N. and Richardson, R. (1996) 'The Impact of Telemediated Services on Corporate Structures: The Example of Branchless Retail Banking in Britain', Environment and Planning A, Vol. 28, pp. 1843-58.
275. Mason, J. (1996) Qualitative Researching. London: Sage Publications.
276. Mason, J. (2002) 'Qualitative Interviewing: Asking, Listening, and Interpreting', inMay, T. (ed.) Qualitative Research in Action. London: Sage Publications, pp. 225-41.
277. Massey, D. (1994) Space, Place and Gender. Cambridge: Polity Press.
278. Massey, D. and Jess, P. (eds) (1995) A Place in The World? Milton Keynes: Open University Press.
279. May, T. (2001) Social Research: Issues, Methods and Process. Milton Keynes: Open University Press.
280. Mazumdar, S. (1994) 'Moving away from a Secular Vision? Women, Nation, and the Cultural Construction of Hindu India', in Moghadam, V. (ed.) Identity Politics and Women. Oxford: Westview Press, pp. 243-73.
281. Menon, O. (2001) Gender and Politics in India. Oxford: Oxford University Press.
282. Mies, M. (1979) Indian Women and Patriarchy: Conflicts and Dilemmas of Students and Working Women. New Delhi: Concept Publishing.
283. Mies, M. (1982) The Lace Makers of Narsapur: Indian Housewives Produce for the World Market. London: Zed Books.
284. Mies, M. (1983) 'Towards a Methodology for Feminist Research', in Bowles, G. and R. Duelli Klein (eds) Theories of Women's Studies. London: Routledge, pp. 117-39.
285. Milgram, B.L. (2005) '"Ukay-Ukay" Chic: Tales of Second Hand Clothing Fashion and Trade in the Philippine Cordillera', in Palmer, A. and Clark, H. (eds) Old Clothes, New Looks. New York: Berg, pp. 134-54.
286. Mirchandani, K. (2004a) 'Practices of Global Capital: Gaps, Cracks, and Ironies in Transnational Call Centres in India', in Global Networks, Vol. 4(4), pp. 355-73.
287. Mirchandani, K. (2004b) 'Webs of Resistance in Transnational Call Centres: Strategic Agents, Service Providers and Customers', in Thomas, R., Mills, A.J. and Helms Mills, J. (eds) Identity Politics at Work: Resisting Gender, Gendering Resistance. London and New York: Routledge, pp. 179-95.
288. Mitter, S. (1986) 'Women and the Changing Structure of Employment', in Common Fate: Common Bond: Women in the Global Economy. London: Pluto Press, pp. 1-55.
289. Mitter, S. (1991) Dharma's Daughters. New Brunswick, NJ: Rutgers University Press.
290. Mitter, S. (1995) 'Beyond the Politics of Difference: An Introduction', in Mitter, S. and Rowbotham, S. (eds) Women Encounter Technology. London and New York: UNU/ INTECH, pp. 1-18.
291. Mitter, S. (1999) Telework and Teletrade in India: Combining Diverse Perspectives and Visions. Maastricht, Netherlands: UNU/INTECH.
292. Mitter, S. and Banerjee, N. (eds) (1999) Gender Technology and Development, Vol. 3, No. 1.
293. Mitter, S. and Rowbotham, S. (1995) Women Encounter Technology. London and New York: Routledge.
294. Mitter, S., Fernandez, G. and Varghese, S. (2004) 'On the Threshold of Informalization: Women Call Centre Workers in India', in Carr, M. (ed.) Chains of Fortune: Linking Women Producers and Workers with Global Markets. London: Commonwealth Secretariat, pp. 165-83.
295. 'Mobiles, CDs, Parties: Call of a New World' (2003) Times of India, 14 November.
296. Moghadam, V. (1994) 'Introduction: Women and Identity Politics in Theoretical and Comparative Perspective', in Moghadam, V. (ed.) Identity Politics and Women. Oxford: Westview Press, pp. 3-26.
297. Moghadam, V. (2000) 'Transnational Feminist Networks: Collective Action in an Era of Globalization', International Sociology, Vol. 15(1), pp. 57-85.
298. Mohanty, C. (1991a) 'Introduction', in Mohanty, C. Russo, A. and Torres, L. (eds) Third World Women and the Politics of Feminism. Bloomington and Indianapolis: Indiana University Press, pp. 1-50.
299. Mohanty, C. (1991b) 'Under Western Eyes: Feminist Scholarship and Colonial Discourses', in Mohanty, C. Russo, A. and Torres, L. (eds) Third World Women and the Politics of Feminism. Bloomington and Indianapolis: Indiana University Press, pp. 51-80.
300. Mohanty, C., Russo, A. and Torres, L. (1991) Third World Women and the Politics of Feminism. Bloomington and Indianapolis: Indiana University Press.
301. Monbiot, G. (2003) 'The Flight to India', Guardian, 21 October.
302. Mookherjee, N. (2001) 'Dressed for Fieldwork: Sartorial Borders and Negotiations', Anthropology Matters. Available at: http://www.anthropologymatters.com/journal/ 2001/mookherjee_2001_dressed.htm (accessed 25 September 2008).
303. Mulholland, K. (2002) 'Gender, Emotional Labour, and Teamworking in a Call Centre', Personnel Review, Vol. 31(3), pp. 283-303.
304. Mulvey, L. (1975) 'Visual Pleasure and Narrative Cinema', Screen, Vol. 16(3), pp. 6-18.
305. Nagar, R. (2002) 'Footloose Researchers, "Travelling" Theories, and the Politics of Transnational Feminist Praxis', Gender, Place, and Culture, Vol. 9(2), pp. 179-86.
306. Nagar, R. (2003) 'Collaboration across Borders: Moving Beyond Positionality', Singapore Journal of Tropical Geography, Vol. 24(3), pp. 356-72.
307. Nagrath, S. (2003) '(En)countering Orientalism in High Fashion: A Review of India Fashion Week 2002', Fashion Theory, Vol. 7(3/4), pp. 361-75.
308. Nakamuro, L. (2002) Cybertypes: Race, Ethnicity, and Identity on the Internet. New York and London: Routledge.
309. Narayan, U. (2000) 'Essence of Culture and a Sense of History: A Feminist Critique of Cultural Essentialism', in Narayan, U. and Harding, S. (eds) Decentering the Center: Philosophy for a Multicultural, Postcolonial, and Feminist World. Bloomington and Indianapolis: Indiana University Press, pp. 80-100.
310. Natarajan, N. (1994) 'Women, Nation, and Narration in Midnight's Children', in Grewal, I. and Kaplan, C. (eds) Scattered Hegemonies: Postmodernity and Transnational Feminist Practices. London and Minneapolis: University of Minnesota Press, pp. 76-89.
311. Nelson, L. (1999) 'Bodies (and Spaces) Do Matter: The Limits of Performativity', Gender, Place, and Culture, Vol. 6, pp. 331-53.
312. Ng, C. and Mitter, S. (2005) 'Valuing Women's Voices: Call Centre Workers in Malaysia and India', Gender Technology and Development, Vol. 9(2), pp. 209-33.
313. Ng Choon Sim, C. (1999) 'Making Women's Voices Heard: Technological Change and Women's Employment in Malaysia', Gender Technology and Development, Vol. 3(1), pp. 19-42.
314. Oakley, A. (1981) 'Interviewing Women: A Contradiction in Terms', in Roberts, H. (ed.) Doing Feminist Research. London: Routledge and Kegan Paul, pp. 30-61.
315. Olivera, R. (2003) 'Women Make the Right Call', Times of India, 4 November.
316. Ong, A. (1999) Flexible Citizenship: The Cultural Logics of Transnationality. Durham, NC and London: Duke University Press.
317. Ong, A. (2004) 'Cyberpublics and Diaspora Politics among Transnational Chinese', Interventions, Vol. 5(1): 82-100.
318. Pain, R. (1991) 'Space, Sexual Violence and Social Control: Integrating Geographical and Feminist Analyses of Women's Fear of Crime', Progress in Human Geography, Vol. 15(4), pp. 415-31.
319. Pain, R. (1997) 'Social Geographies of Women's Fear of Crime', Transactions of the Institutes of British Geographers, NS 22, pp. 231-44.
320. Palan, R. (2004) 'Constructivism and Globalisation: From Units to Encounters in International Affairs', Cambridge Review of International Affairs, Vol. 17(1), pp. 11-23.
321. Pande, R. (2005) 'Looking at Information Technology for a Gender Perspective: The Call Centres in India', in Asian Centre for Women's Studies, Vol. 11(1), pp. 58-82.
322. Pandurang, M. (2003) 'Conceptualizing Emigrant Indian Female Subjectivity: Possible Entry Points', in Puwar, N. and Raghuram, P. (eds) South Asian Women in the Diaspora. Oxford: Berg, pp. 87-98.
323. Papola, T.S. and Sharma, A.N. (eds) (1999) Gender and Employment in India. New Delhi: Vikas Publishing.
324. Parker-Talwar, J. (2004) 'Work and the Commodity Culture in the Third World City: A Focus on Transforming Labour Relations in New Delhi, India', unpublished.
325. Patel, R. (2006) 'Working the Night Shift: Gender and the Global Economy', ACME: An International E-Journal for Critical Geographies, Vol. 5(1), pp. 9-27.
326. Pavarala, V. (1996) Interpreting Corruption: Elite Perspectives in India. New Delhi and London: Sage Publications.
327. Pearson, R (1993) 'Gender and New Technology in the Caribbean: New Work for Women?', in J. Momsen (ed.) Women and Change in the Caribbean: A Pan-Caribbean Perspective, Bloomington: Indiana University Press, pp. 287-95.
328. Pearson, R. (1994) 'Office Automation: An International Perspective', in Ng, C. and Munro-Kua, A. (eds) Keying into the Future: The Impact of Computerization on Office Workers, Kuala Lumpur: WDC Publishing.
329. Pearson, R. (1998) 'Nimble Fingers Revisited: Reflections on Women and Third World Industrialisation in the Late Twentieth Century', in Jackson, C. and Pearson, R. (eds) Feminist Visions of Development: Gender, Analysis and Policy. London: Routledge, pp. 171-86.
330. Pearson, R. (2000) 'Moving the Goal Posts: Gender and Development in the 21st Century', Gender and Development, Vol. 8(1), pp. 10-19.
331. Perrons, D. (2004) Globalization and Social Change: People and Places in a Divided World. London and New York: Routledge.
332. Petrazzini, B.A. (1996) 'Telecommunications Policy in India: The Political Underpinnings of Reform', Telecommunications Policy, Vol. 20(1), pp. 39-51.
333. Phillips, A. (2002) 'What It Was Like, What Happened, and What It's Like Now: Developments in Telecommunications over Recent Decades', Journal of Regulatory Economics, Vol. 21(1), pp. 57-78.
334. Phillips, A. and Taylor, B. (1980) 'Sex and Skill: Notes Towards a Feminist Economics', Feminist Review, No. 6, pp. 79-88.
335. Phizacklea, A. and Wolkowitz, C. (1995) Homeworking Women: Gender, Racism, Class at Work. London: Sage Publications.
336. Pieterse, J.N. (1995) 'Globalization as Hybridization', in Featherstone, M., Lash, S. and Robertson, R. (eds) Global Modernities. London: Sage Publications, pp. 45-68.
337. Pieterse, J.N. (2000) 'Shaping Globalization', in Pieterse, J.N. (ed.) Global Futures: Shaping Globalization. London and New York: Zed Books, pp. 1-20.
338. Pink, D.H. (2004) 'The New Face of the Silicon Valley', Wired, February, pp. 94-8.
339. Poster, W. (1998) 'Globalization, Gender, and the Workplace: Women and Men in an American Corporation in India', Journal of Developing Societies, Vol. 14(1), pp. 40-65.
340. Poster, W. (2001) 'Dangerous Places and Nimble Fingers: Discourses of Gender Discrimination and Rights in Global Corporations', International Journal of Politics Culture and Society, Vol. 15(1), pp. 77-105.
341. Poster, W. (2007) 'Who's on the Line? Indian Call Centre Agents Pose as Americans for U.S.-Outsourced Firms', Industrial Relations, Vol. 46(2), pp. 271-304.
342. Poynton, C. (1993) 'Naming Women's Workplace Skills', in Probert, B. and Wilson, B. (eds) Pink Collar Blues: Work, Gender, and Technology. Malaysia: Melbourne University Press, pp. 85-100.
343. Pringle, R. (1989) Secretaries Talk: Sexuality, Power and Work. London: Verso.
344. Probert, B. and Wilson, B.P. (1993) 'Gendered Work', in Probert, B. and Wilson, B.P (eds) Pink Collar Blues: Work, Gender, and Technology. London: Melbourne University Press, pp. 1-19.
345. Pronk, J. (2000) 'Globalization: A Developmental Approach', in Pieterse, J.N. (ed.) Global Futures: Shaping Globalization. London and New York: Zed Books, pp. 40-52.
346. Puri, J. (1999) Woman, Body, Desire, in Post-Colonial India: Narratives of Gender and Sexuality. New York: Routldege.
347. Puwar, N. (2003) 'Melodramatic Postures and Constructions', in Puwar, N. and Raghuram, P. (eds) South Asian Women in the Diaspora. Oxford: Berg, pp. 21-41.
348. Puwar, N. and Raghuram, P. (2003) 'Dislocating South Asian Women in the Academy', in Puwar, N. and Raghuram, P. (eds) South Asian Women in the Diaspora. Oxford: Berg, pp. 1-20.
349. Raghuram, P. (2003) 'Fashioning the South Asian Diaspora', in Puwar, N. and Raghuram, P. (eds) South Asian Women in the Diaspora. Oxford: Berg, pp. 67-86.
350. Rajan, P. (1999) Teleworking: Training and Education Need. Maastricht, Netherlands: UNU/INTECH.
351. Rajan, R.S. (1999) 'Reading the Story of Draupadi's Disrobing: Meanings for Our Times', in Rajan, R.S. (ed.) Signposts: Gender Issues in Post-Independence India. Delhi: Kali for Women Press, pp. 331-58.
352. Rajgopal, A. (1999) 'Thinking about the New Middle Class', in Rajan, R.S. (ed.) Signposts: Gender Issues in Post-Independence India. Delhi: Kali for Women Press, pp. 57-100.
353. Ramani, S. (1999) IT-Enabled Services: A Growing Form of Telework. Maastricht, Netherlands: UNU/INTECH.
354. Ramazanoglu, C. (ed.) (1993) Up against Foucault: Explorations of Some Tensions Between Foucault and Feminism. London: Routledge.
355. Ramazanoglu, C. and Holland, J. (2002) Feminist Methodology: Challenges and Choices. London: Sage Publications.
356. Remesh, B. (2004) Cyber Coolies in BPO. V.V. Giri National Labour Institute.
357. Rao, S. (1999) 'Woman as Symbol: The Intersection of Identity Politics, Gender, and Indian Nationalism', Women's Studies International Forum, Vol. 22(3), pp. 317-28.
358. Rath, S. (2004) 'Post/past-"Orientalism": Orientalism and its dis/re-orientation', Comparative American Studies, Vol. 2(3), pp. 342-59.
359. Rathi, N.T. (2002) 'The Night Is Always YOUNG', India Today, 18 November.
360. Reardon, G. (1999) Globalisation, Technological Change, and Women Workers in Asia. Maastricht, Netherlands: UNU/INTECH.
361. Reddy, S. (2003) 'Sari, Wrong Number', Outlook, 27 January.
362. Richardson, R. and Marshall, J.N. (1996) 'The Growth of Telephone Call Centres in Peripheral Areas of Britain', Area, Vol. 28(3), pp. 308-17.
363. Robertson, R. (1995) 'Glocalization: Time-Space and Homogeneity-Heterogeneity', in Featherstone, M., Lash, S. and Robertson, R. (eds) Global Modernities. London: Sage Publications, pp. 25-44.
364. Robins, D. (1991) The Work of Pierre Bourdieu: Recognizing Society. Boulder, CO: Westview Press.
365. Rose, G. (1993) Feminism and Geography. Cambridge: Polity Press.
366. Roseneil, S. (1993) 'Greenham Revisited: Researching Myself and My Sisters', in Hobbs, D. and May, T. (eds) Interpreting the Field: Accounts of Ethnography. Oxford: Clarendon Press, pp. 177-208.
367. Roseneil, S. (1995) 'The Coming of Age of Feminist Sociology: Some Issues of Practice and Theory for the Next Twenty Years', British Journal of Sociology, Vol. 46(2) (June), pp. 191-207.
368. Roseneil, S. (1999) 'Postmodern Feminist Politics: The Art of the (Im)Possible', European Journal of Women's Studies, Vol. 6(2), pp. 161-82.
369. Roseneil, S. and Seymour, J (1999) 'Practising Identities: Power and Resistance', in Roseneil, S. and Seymour, J. (eds) Practising Identities: Power and Resistance. Basingstoke: Macmillan Press, pp. 1-10.
370. Roy, A. (2001) The Algebra of Infinite Justice. New Delhi: Penguin.
371. Roy, A. (2004) The Ordinary Person's Guide to Empire. London: HarperCollins.
372. Rundell, J. (2004) 'Strangers, Citizens and Outsiders: Otherness, Multiculturalism and the Cosmopolitan Imaginary in Mobile Societies', Thesis Eleven, No. 78, pp. 85-101.
373. Runkle, S. (2004) 'Making Miss India: Constructing Gender, Power, and the Nation', South Asian Popular Culture, Vol. 2(2), pp. 145-59.
374. Russell, B. (2002) 'The Talk Shop and Shop Talk: Employment and Work in a Call Centre', Journal of Industrial Relations, Vol. 44(4), pp. 467-90.
375. Said, E.W. (1978 [2003]) Orientalism. London: Routledge Kegan Paul.
376. Said, E.W. (1993) Culture and Imperialism. London: Chatto and Windus.
377. Saldanha, A. (2002) 'Music, Space, Identity: Geographies of Youth Culture in Bangalore', Cultural Studies, Vol. 16(3), pp. 337-50.
378. Salzinger, L. (2002) 'Manufacturing Sexual Subjects: "Harassment", Desire and Discipline on a Maquiladora Shopfloor', in Taylor, S. (ed.) Ethnographic Research: A Reader, London: Sage Publications, pp. 115-37.
379. Sampson, H. (2003) 'Transnational Drifters or Hyperspace Dwellers: An Exploration of the Lives of Filipino Seafarers Aboard and Ashore', Ethnic and Racial Studies, Vol. 26(2), pp. 253-77.
380. Sangari, K. (2003) 'New Patriotisms: Beauty and the Bomb', in Chandrasekhar, I. and Seel, P.S. (eds) Body.City: Siting Contemporary Culture in India. New Delhi: Tulika Books, pp. 198-217.
381. Sangari, K. and Vaid, S. (1989) 'Recasting Women: An Introduction', in Sangari, K. and Vaid, S. (eds) Recasting Women: Essays in Colonial History. New Delhi: Kali for Women, pp. 1-26.
382. Sarantakos, S. (1993) Social Research. Basingstoke: Macmillan Press.
383. Sarkar, S. and Niyogi De, E. (2002) Trans-Status Subjects. Durham, NC and London: Duke University Press.
384. Sassen, S. (1998) Globalization and Its Discontents. New York: New Press.
385. Sassen, S. (1999) 'Digital Networks and Power', in Featherstone, M. and Lash, S. (eds) Spaces of Culture: City, Nation, World. London: Sage Publications, pp. 49-63.
386. Sassen, S. (2001a) 'Spatialities and Temporalities of the Global: Elements for Theorization', in Appadurai, A. (ed.) Globalization. Durham, NC and London: Duke University Press, pp. 260-78.
387. Sassen, S. (2001b) The Global City: New York, London, and Tokyo, 2nd edition. Princeton and Oxford: Princeton University Press.
388. Sassen, S. (2002) 'Introduction: Locating Cities on Global Circuits', in Sassen, S. (ed.) Global Networks, Linked Cities. New York and London: Routledge, pp. 1-37.
389. Sassen, S. (2003) 'Globalization or Denationalization?', Review of International Political Economy, Vol. 10(1), pp. 1-22.
390. Seabrook, J. (2003) 'Progress on Hold', Guardian, 24 October.
391. Seale, C. (1999) The Quality of Qualitative Research. London: Sage Publications.
392. Secor, A.J. (2002) 'The Veil and Urban Space in Istanbul: Women's Dress, Mobility, and Islamic Knowledge', Gender, Place, and Culture, Vol. 9(1), pp. 5-22.
393. Shah, N., Gothoskar, S., Ghandi, N. and Chhachi, A. (2001) 'Structural Adjustment, Feminisation of Labour Force and Organisational Strategies', in Menon, N. (ed.) Gender and Politics in India. New Delhi: Oxford University Press, pp. 145-47.
394. Sherif, B. (2001) 'The Ambiguity of Boundaries in the Fieldwork Experience: Establishing Rapport and Negotiating Insider/Outsider Status', Qualitative Inquiry, Vol. 7(4), pp. 436-47.
395. Shire, K., Hotgrewe, U. and Kerst, C. (2002) 'Re-Organising Customer Service Work: An Introduction', in Holtgrewe, U., Kerst, C., and Shire, K. (eds) Re-Organising Service Work: Call Centres in Germany and Britain. Aldershot: Ashgate, pp. 1-16.
396. Shome, R. (2006) 'Thinking through the Diaspora: Call Centres, India, and a New Politics of Hybridity', International Journal of Cultural Studies, Vol. 9(1), pp. 105-24.
397. Shukla, A. (2003) 'Sena Sounds V-Day Threat', Hindustan Times, 13 February.
398. Shurmer-Smith, P. (2000) India: Globalization and Change. London: Arnold.
399. Simpson, D., Love, J. and Walker, J. (1987) The Challenge of New Technology. Brighton: Wheatsheaf Books.
400. Singh, P. and Pandey, A. (2005) 'Women in Call Centres', Economic and Political Weekly, 12 February.
401. Singhal, A. and Rogers, E.M. (2001) India's Communication Revolution: From Bullock Carts to Cyber Marts. New Delhi: Sage Publications.
402. Sinha, N. (1996) 'The Political Economy of India's Telecommunications Reforms', Telecommunications Policy, Vol. 20(1), pp. 23-38.
403. Skeggs, B. (1994) 'Situating the Production of Feminist Ethnography', in Maynard, M. and Purvis, J. (eds) Researching Women's Lives from a Feminist Perspective. London: Taylor and Francis, pp. 72-92.
404. Skeggs, B. (2002) 'Techniques for Telling the Reflexive Self', inMay, T. (ed.) Qualitative Research in Action. London: Sage Publications, pp. 349-74.
405. Smelser, N.J. (2003) 'On Comparative Analysis, Interdisciplinarity and Internationalization in Sociology', International Sociology, Vol. 18(4), pp. 643-57.
406. Smith, D.E. (2002) 'Institutional Ethnography', in May, T. (ed.) Qualitative Research in Action. London: Sage Publications, pp. 17-52.
407. Sonwalker, P. (2001) 'India: Makings of Little Cultural/Media Imperialism', Gazette, Vol. 63(6), pp. 505-19.
408. Spivak, G. (1986) 'Imperialism and Sexual Difference', Oxford Literary Review, Vol. 8 (1-2), pp. 225-40.
409. Spivak, G. (1988) 'Can the Subaltern Speak?', in Nelson, C. and Grossberg, L. (eds) Marxism and the Interpretation of Culture, London: Macmillan, pp. 1-43.
410. Spivak, G. (1999) A Critique of Postcolonial Reason: Toward a History of the Vanishing Present. Cambridge, MA and London: Harvard University Press.
411. Srinivas, L. (2002) 'The Active Audience: Spectatorship, Social Relations and the Experience of Cinema in India', Media, Culture, and Society, Vol. 24, pp. 155-73.
412. Srivastava, S. (2004) 'Introduction: Semen, History, Desire, and Theory', in Srivastava, S. (ed.) Sexual Sites, Seminal Attitudes. New Delhi: Sage Publications, pp. 11-48.
413. Standing, G. (1989) 'Global Feminization through Flexible Labour', World Development, Vol. 17(7), pp. 1077-95.
414. Stanley, L. and Wise, S. (1993) Breaking out Again: Feminist Ontology and Epistemology, 2nd edition. London and New York: Routledge.
415. Stanworth, C. (1998) 'Telework and the Information Age', New Technology, Work and Employment, Vol. 13(1), pp. 51-62.
416. Stanworth, C. (2000) 'Women and Work in the Information Age', Gender, Work, and Organization, Vol. 7(1), pp. 20-32.
417. Stone-Mediatore, S. (2000) 'Chandra Mohanty and the Revaluing of "Experience"', in Narayan, U. and Harding, S. (eds) Decentering the Center: Philosophy for a Multicultural, Postcolonial, and Feminist World. Bloomington and Indianapolis: Indiana University Press, pp. 110-27.
418. Strauss, A. and Corbin, J. (1994) 'Grounded Theory Methodology: An Overview', in Denzin, N.K. and Lincoln, Y.S. (eds) Handbook of Qualitative Research., 3rd edition, London: Sage, pp. 507-36.
419. Szerszynski, B. and Urry, J. (2002) 'Cultures of Cosmopolitanism', Sociological Review, Vol. 50(4), pp. 461-81.
420. Tarlo, E. (1996) Clothing Matters: Dress and Identity in India. London: Hurst and Company.
421. Taylor, F.W. (1913) The Principles of Scientific Management. New York: Harper.
422. Taylor, P. and Bain, P. (1999) 'An "Assembly Line in the Head": Work and Employee Relations in the Call Centre', Industrial Relations Journal, Vol. 30(2), pp. 101-17.
423. Taylor, P. and Bain, P. (2003a) Call Centres in Scotland and Outsourced Competition from India. Stirling: Scotecon Network.
424. Taylor, P. and Bain, P. (2003b) '"Subterranean Worksick Blues": Humour as Subversion in Two Call Centres', Organization Studies, Vol. 24(9), pp. 1487-509.
425. Taylor, P. and Bain, P. (2005) '"India Calling to the Far Away Towns": The Call Centre Labour Process and Globalisation', Work, Employment, and Society, Vol. 19(2), pp. 261-82.
426. Taylor, P. and Bain, P. (2008) 'United by a Common Language? Trade Union Responses in the UK and India to Call Centre Offshoring', Antipode, Vol. 40(1), pp. 131-54.
427. Taylor, P., Mulvey, G., Hyman, J. and Bain, P. (2002) 'Work Organization, Control, and the Experience of Work in Call Centres', Work, Employment, and Society, Vol. 16(1), pp. 133-50.
428. Taylor, S. (1998) 'Emotional Labour and the New Workplace', in Thompson, P. and Warhurst, C. (eds) Workplaces of the Future. London: Macmillan, pp. 85-103.
429. Thapan, M. (1997) 'Femininity and Its Discontents: The Woman's Body in Intimate Relationships', in Thapan, M. (ed.) Embodiment: Essays on Gender and Identity. Delhi: Oxford University Press, pp. 172-93.
430. Thapan, M. (2001) 'Adolescence, Embodiment and Gender Identity In Contemporary India: Elite Women in a Changing Society', Women's Studies International Forum, Vol. 24(3/4), pp. 359-71.
431. Thompson, P., Callaghan, G. and van den Broek, D. (2004) 'Keeping up Appearances: Recruitment, Skills and Normative Control in Call Centres', in Deery, S. and Kinnie, N. (eds) Call Centres and Human Resource Management: A Cross-National Perspective. Basingstoke: Palgrave, pp. 129-52.
432. Toffler, A. (1980) The Third Wave. London: Collins.
433. Toor, S. (2000) 'Indo-Chic: The Cultural Politics of Consumption in Post-Liberalization India', SOAS Literary Review 2 (July). Available at: www.soas.ac.uk/soaslit/issue2/ TOOR.PDF (accessed 25 September 2008).
434. Treanor, J. (2002) 'Bank Chief's Cold Call for British Staff', Guardian, 6 August.
435. Truong, Thanh-Dam (1999) 'The Underbelly of the Tiger: Gender and the Demystification of the Asian Miracle', Review of International Political Economy, Vol. 6(2) (Summer), pp. 133-65.
436. Tulloch, C. (1999) 'That Little Magic Touch: The Headtie', in de la Haye, A. and Wilson, E. (eds) Defining Dress: Dress as Object, Meaning, and Identity. Manchester: Manchester University Press, pp. 63-78.
437. Tuyen, N.N. (1999) 'Transitional Economy, Technological Change and Women's Employment: The Case of Vietnam', Gender Technology and Development, Vol. 3(1), pp. 43-64.
438. Tyler, M. and Hancock, P. (2001) 'Flight Attendants and the Management of Gendered "Organizational Bodies"', in Backett-Milburn, K. and McKie, L. (eds) Constructing Gendered Bodies. Basingstoke: Palgrave, pp. 25-38.
439. Tyrell, H. (1999 [2004]) 'Bollywood versus Hollywood: Battle of the Dream Factories', in Lechner, F. and Boli, J. (eds) The Globalization Reader, 2nd edition. Oxford: Blackwell Publishing, pp. 312-18.
440. Urry, J. (1999) 'Mobile Cultures', Lancaster: Department of Sociology, Lancaster University. Available at: http://www.comp.lancs.ac.uk/sociology/papers/Urry-Mobile- Cultures.pdf (accessed 25 September 2008).
441. Valentine, G. (1989) 'The Geography of Women's Fear', Area, Vol. 21(4), pp. 385-90.
442. Valentine, G. (1992) 'Images of Danger: Women's Sources of Information about the Spatial Distribution of Male Violence', Area, Vol. 24(1), pp. 22-29.
443. Varma, P.K. (1998) The Great Indian Middle Class. New Delhi: Penguin Books.
444. Varma, P.K. (2004) Being Indian. New Delhi: Penguin Books.
445. Wajcman, J. (1991) Feminism Confronts Technology. Cambridge: Polity Press.
446. Wajcman, J. and Martin, B. (2002) 'Narratives of Identity in Modern Management: The Corrosion of Gender Difference?', Sociology, Vol. 36(4), pp. 985-1002.
447. Walby, S. (1988) Gender Segregation at Work. Milton Keynes: Open University Press.
448. Walby, S. (1990) Theorizing Patriarchy. Oxford: Wiley Blackwell.
449. Wallace, J. (1998) 'What Does It Mean to be a Woman?', The Times Higher Education Supplement, 8 May. Available at: www.thes.co.uk. (accessed 25 September 2008).
450. Walton-Roberts, M. (2004) 'Globalization, National Autonomy, and Non-Resident Indians', Contemporary South Asia, Vol. 13(1), pp. 53-69.
451. Webb, J., Schirato, T. and Danaher, G. (eds) (2002) Understanding Bourdieu. London: Sage Publications.
452. Webster, J. (1990) Office Automation: The Labour Process and Women's Work in Britain. Hemel Hempstead: Harvester Wheatsheaf.
453. Webster, J. (1993) 'Women's Skills and Word Processors', in Probert, B. andWilson, B.P. (eds) Pink Collar Blues: Work, Gender, and Technology. London: Melbourne University Press, pp. 41-59.
454. Welsch, W. (1999) 'Transculturality: The Puzzling Form of Cultures Today', in Featherstone, M. and Lash, S. (eds) Spaces of Culture: City, Nation, World. London: Sage Publications, pp. 194-213.
455. Whelan, J., Whelan, M. and Henderson, K. (2002) 'Improvisational Choreography in Teleservice Work', British Journal of Sociology, Vol. 53(2), pp. 239-58.
456. Williams, B.F. (1996) 'Skinfolk, Not Kinfolk', in Wolf, D. (ed.) Feminist Dilemmas in Fieldwork. Oxford: Westview Press, pp. 71-95.
457. Witz, A. (2000) 'Whose Body Matters? Feminist Sociology and the Corporeal Turn in Sociology and Feminism', Body and Society, Vol. 6(2), pp. 1-24.
458. Witz, A., Warhurst, C. and Nickson, D. (2003) 'The Labour of Aesthetics and the Aesthetics of Organization', Organization, Vol. 10(1), pp. 33-54.
459. Wolf, D. (1996) 'Situating Feminist Dilemmas in Fieldwork', in Wolf, D. (ed.) Feminist Dilemmas in Fieldwork. Oxford: Westview Press, pp. 1-55.
460. 'Women Make the Right Call' (2003) Times of India, 4 November.
461. Wray, R. (2003) 'If They Don't WantUs, I Don't Want Them', Guardian, 17November.
462. Wyatt, A. (2005) '(Re)imagining the Indian (Inter)national Economy', New Political Economy, Vol. 10(2), pp. 163-79.
463. Yegenoglu, M. (2005) 'Cosmopolitanism and Nationalism in a Globalized World', Ethnic and Racial Studies, Vol. 28(1), pp. 103-31.
464. Yeoh, B. and Yeow, P. (1997) 'Where Women Fear to Tread: Images of Danger and the Effects of Fear and Crime in Singapore', GeoJournal, Vol. 43(3), pp. 273-86.
465. Yeoh, B., Willis, K. and Fakhri, A. (2003) 'Transnational Edges Introduction: Transnationalism and Its Edges', Ethnic and Racial Studies, Vol. 26(2), pp. 207-17.
466. Yuval-Davis, N. (1994) 'Identity Politics and Women's Ethnicity', in Moghadam, V. (ed.) Identity Politics and Women. Oxford: Westview Press, pp. 408-24.
467. Young, K., Wolkowitz, C. and McCullagh, R. (eds) (1981) Of Marriage and Market. London: CSE Books.
468. Zapf, D., Isic, A., Bechtoldt, M. and Blau, P. (2003) 'What Is Typical for Call Centre Jobs? Job Characteristics, and Service Interactions in Different Call Centres', European Journal of Work and Organizational Psychology, Vol. 12(4), pp. 311-40.