Outsourcing to India: The offshore advantage

Outsourcing to India: The Offshore Advantage

Volumn , Issue , 2005, Pages 1-321

  Kobayashi Hillary, Mark ^a  

^a Global Research   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84892800356     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1007/b106280     Document Type: Book

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93. Parthasarathi Banerjee, Personal email to author, July 14 2003
94. Supriyo Sanyal, Personal interview with the author, October 15 2003
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98. Nuala Moran, Looking for savings on distant horizons, Financial Times, July 2 2003
99. Kevin Barrow, Partner, Head of Outsourcing in "The regulation of offshore outsourcing: latest EU proposals", Tarlo Lyons Outsourcing Group newsletter - copyright © Tarlo Lyons March 2003. For further information, please contact Kevin Barrow, kevin. barrow@tarlolyons.com. To find out more about Tarlo Lyons, please visit their website www.tarlolyons.com
100. U. S. Congressman allays fears over outsourcing curbs, The Hindu, May 29 2003
101. Val Souza, Express Computer India, March 10 2003
102. John Edmonds, Personal letter to author, May 28 2003
103. The Case for Outsourcing, NASSCOM NEWSLINE research, June 2003
104. Sathya Mithra Ashok, Losing jobs is always painful, www.ciol.com, November 12 2003
105. Edward Luce, India grapples with effects of galloping foreign reserves, Financial Times, July 30 2003
106. Anita Joshua, Education, India Book of the Year 2003, Encyclopaedia Britannica & The Hindu (2003)
107. C. Rammanohar Reddy, Environment, India Book of the Year 2003, Encyclopaedia Britannica & The Hindu (2003)
108. Ray Marcelo, India needs more cash and frank talking to beat Aids epidemic, Financial Times, July 30 2003
109. Geoff Dyer and Ray Marcelo, India sees surge in HIV as disease spreads beyond high-risk groups, Financial Times, July 26 2003
110. Kalpana Sharma, Gender and Society, India Book of the Year 2003, Encyclopaedia Britannica & The Hindu (2003)
111. A suitable price, The Economist, June 14 2003
112. Gita Ramaswamy, The baby harvest, New Internationalist 359, August 2003
113. Venkat Narayanan, Personal interview with the author, October 4 2002
114. Edward Luce, Another Country, Financial Times magazine, January 8 2005
115. McKinsey Global Institute, India: The Growth Imperative, September 2001
116. Dipak Basu, Globalisation, National Culture and the future of India, The knowledge economy in India, Edited by Frank-Jiirgen Richter and Parthasarathi Banerjee, Palgrave Macmillan (2003)
117. Bhanoji Rao and M. V. Lakshmi, Freedom and Core Values for Indian Development, The knowledge economy in India, Edited by Frank-Jiirgen Richter and Parthasarathi Banerjee, Palgrave Macmillan (2003)
118. Sudipta Kaviraj, Dilemmas of Democratic Development in India, Democracy and Development, Edited by Adrian Leftwich, Polity Press (1996)
119. Mark Tully, India's elections - who will learn the lessons?, BBC News, December 4 2003
120. Trying to be a regular Ghai, The Economist, July 5 2003
121. George Darley-Doran, The Investor's guide to Bollywood and Hollywood, Capital Ideas Online, October 4 2002
122. Sukhdev Sandhu, The bigger picture, New Statesman, October 27 2003
123. Bollywood's sexy new trend, BBC News, May 8 2003
124. Sanjeev Srivastava, Bollywood's Rai reflects on career, BBC News, May 15 2003
125. Helen Bushby, Bollywood Austen film goes global, BBC News, July 11 2003
126. Maria Abraham, Movie on cards, Tribune India, July 14 2003
127. Tom Bishop, Bhangra Britney gets lost in music, BBC News, November 21 2003
128. Shrinivas Sharangpani, Email interview with the author, November 16 2003
129. Arun Maira, Shaping the future, Aspirational leadership in India and beyond, John Wiley & Sons Asia Ltd (2002)
130. Monica Chadha, Stir over India's raunchy remixes, BBC News, August 11 2003
131. www.manbookerprize.com
132. Meena Pathak, The true taste of India, British Council India, India Connecting West, November 2003
133. Sethu Venkataraman, Email interview with the author, October 29 2003
134. Mudit R., Email interview with the author, October 29 2003
135. Ashish Sonal, Email interview with the author, October 29 2003
136. Aashish Agarwaal, Email interview with the author, October 29 2003
137. Mouly Raman, Email interview with the author, October 31 2003
138. Sailesh Kumar, Email interview with the author, November 8 2003
139. Tom Thomas, Email interview with the author, October 29 2003
140. Hemanth Krishna, Email interview with the author, November 17 2003
141. Jet Airways sees likely loss in 02-03, Rediff.com, March 7 2003
142. Gurcharan Das, India Unbound, Profile (2002)
143. Kingfisher Air to have models as air hostesses, The Hindu Business Line, July 29 2004
144. Bipin Chandran, Airlines fly into sunny skies, Business Standard, December 24 2004
145. McKinsey Global Institute, India: The Growth Imperative, September 2001
146. M. M. Agarwal and G. S. Agarwala, Indian Railways - 150 Glorious Years, India Book of the Year 2003, The Hindu & Encyclopaedia Britannica (2003)
147. Sanjeev Srivastava, Indian rail marks 150th anniversary, BBC News, April 16 2002
148. Advantage India - infrastructure, Nasscom, www.nasscom.org, 2002
149. Bill Murphy, Passage to India, IT Strategy, Autumn 2003
150. Naomi Klein, Fences and Windows, Flamingo (2002)
151. Manuel Castells, The Power of Identity, Blackwell (1997)
152. Indu Ramchandani, Terror from the Skies, India Book of the Year 2002, Encyclopaedia Britannica & The Hindu (2002)
153. Manas Dasgupta, The Gujarat Earthquake, India Book of the Year 2002, Encyclopaedia Britannica & The Hindu (2002)
154. N. Ramdas, Taming the Mahanadi, India Book of the Year 2002, Encyclopaedia Britannica & The Hindu (2002)
155. BBC News, Q&A: Kashmir dispute, April 25 2003
156. C. Raja Mohan, The United States and South Asia, India Book of the Year 2003, Encyclopaedia Britannica & The Hindu (2003)
157. C. Raja Mohan, Indo-Pak Relations: Agra Summit and Beyond, India Book of the Year 2002, Encyclopaedia Britannica & The Hindu (2002)
158. Shujaat Bukhari, The Kashmir Story, India Book of the Year 2002, Encyclopaedia Britannica & The Hindu (2002)
159. BBC News, Bus trips signal India-Pakistan thaw, July 11 2003
160. The Hindu, Bus came as a boon for baby Noor, July 12 2003
161. Rory McCarthy, Bus service heralds new links between India and Pakistan, The Guardian, July 12 2003
162. The Economic Times, Indo-Pak goodwill ambassador awarded, July 13 2003
163. BBC News, Many dead in Bombay blasts, August 25 2003
164. BBC News, Who are the Kashmir militants?, February 10 2003
165. Owen Bennett-Jones, Have nuclear weapons made South Asia safer?, BBC News, May 9 2003
166. Sanjay Majumder, Does nuclear status boost India's clout?, BBC News, May 12 2003
167. B. Raman, Will Al Qaeda strike in India?, South Asia Analysis Group - Paper 696, May 22 2003
168. B. Raman, LeT: An Al Qaeda Clone, OutlookIndia.com, July 2 2003
169. B. Raman, India's counter-terrorism strategy, Rediff.com April 6 2003
170. Aral Aneja, Military Affairs, India Book of the Year 2002, Encyclopaedia Britannica & The Hindu (2002)
171. Vinay Kumar, Indo-Bangladesh Border: On the Firing Line, India Book of the Year 2002, Encyclopaedia Britannica & The Hindu (2002)
172. Barun Das Gupta, Naga Insurgency and the Peace Process, India Book of the Year 2002, Encyclopaedia Britannica & The Hindu (2002)
173. The Economic Times, Sikkim issue 'largely' resolved with China: Sinha, July 11 2003
174. A. S. Lakshminarayanan, Telephone interview with the author, July 14 2003
175. Ramesh Kumar, Personal interview with the author, July 9 2003
176. Ram Srinivasan, Personal interview with the author, July 21 2003
177. K. V. Krishnaswamy, Terrorism in India, India Book of the Year 2003, Encyclopaedia Britannica & The Hindu (2003)
178. Tim Hindle, Guide to Management Ideas, Economist Books/Profile (2000)
179. Rob Aalders, The IT Outsourcing Guide, John Wiley & Sons Ltd (2001)
180. Elizabeth Sparrow, Successful IT Outsourcing, Springer Verlag (2003)
181. Naomi Klein, No Logo, Flamingo (2001)
182. Susan George, Corporate Globalisation, Anti-Capitalism - A Guide to the Movement, Edited by Emma Bircham and John Charlton, Bookmarks Publications (2001)
183. Manuel Castells, The Power of Identity, Blackwell (1997)
184. Kyatish Rajawat, Outsourcing row gets hotter, wider, The Economic Times, July 28 2003
185. Gary Hamel, Leading the Revolution, Harvard Business School Press (2000)
186. Nicola Tiffen, Cut through red tape to employ foreign workers, Personnel Today, 9 September 2003
187. Manuel Castells, The Rise of the Network Society, Blackwell (1996)
188. Barbara Roche, UK migration in a global economy, Speech delivered on September 11 2000
189. Herbee Thomas, Personal letter to the author, June 2 2003
190. Peter Morris, Telephone interview with the author, July 24 2003
191. Protest over loss of BT jobs to India falls on deaf ears, Personnel Today, July 22 2003
192. Liz Cairns, Personal email to the author, May 13 2003
193. Satyabrata Pal, National Outsourcing Association Conference, July 23 2003
194. Martyn Hart, 'The demands and challenges of the IT economy', April 25 2001
195. Herman E. Daly, Logic that leads to a plundered world, The Guardian, September 1 2003
196. Michael E. Porter, Competitive Strategy, The Free Press (1980)
197. Kjell Nordstrom and Jonas Ridderstrale, Funky Business, FT Prentice Hall (2000)
198. James Gleick, Faster, Abacus (1999)
199. See www.intel.com/research/silicon/mooreslaw.htm
200. Ian Benn with Jill Pearcy, Strategic Outsourcing, Hodder & Stoughton (2002)
201. Frances Cairncross, The Company of the Future, Profile (2002)
202. Frances Cairncross, Personal email to the author, June 30 2003
203. Kenichi Ohmae, The end of the nation state, The Free Press (1995)
204. Mohanbir Sawhney and Deval Parikh, Powered by India, The knowledge economy in India, Edited by Frank-Jiirgen Richter and Parthasarathi Banerjee, Palgrave Macmillan (2003)
205. Charles Handy, The Age of Unreason, Arrow Books (1989)
206. Frances Cairncross, The Death of Distance 2.0, Texere (2001)
207. Michael E. Porter, Competitive Advantage, The Free Press (1985)
208. James Brian Quinn, Philip Anderson and Sydney Finkelstein, Leveraging Intellect, Financial Times Handbook of Management 2nd Edition, Edited by Stuart Crainer and Des Dearlove, FT Prentice Hall (2001)
209. Geof Wheelwright, Getting to the core, Financial Times, June 4 2003
210. Mary C. Lacity and Leslie P. Willcocks, Global Information Technology Outsourcing, John Wiley & Sons Ltd. (2001)
211. Charles L. Gay and James Essinger, Inside Outsourcing, Nicholas Brealey (2000)
212. Narayana Murthy, Lecture to Department of Administrative Reforms and Public Grievances 'Experience of running the Infosys marathon: Some lessons', July 21 2000
213. www.infosys.com
214. Khozem Merchant, Services wave ripples outwards, Financial Times, July 2 2003
215. www.wipro.com
216. Wipro reports 43 per cent rise in net profit, Indiainfo.com, July 18 2003
217. India tech boom 'under threat', BBC News, March 11 2003
218. Deepak Gopinath, Bruised in Bangalore, Institutional Investor (American Edition), July 2003
219. www.tcs.com
220. Richard Waters, Outsourcing remains bright spot for Accenture, Financial Times, April 14 2003
221. Dow Jones International News, Indian software firms face threat from foreign invaders, April 1 2003
222. Alistair Cox, Xansa opens its largest Technology Campus in India, Xansa Press Release, July 25 2003
223. Going Global, The Economic Times, July 12 2003
224. Survey on Offshore Sourcing in India: India the Preferred Outsourcing Destination, Ernst & Young India, May 2003
225. Rajneesh De, BPO: Growth all the way, despite the backlash, DataQuest, http://www.dqindia.com/dqtop20/2004/Artlndseg.asp?artid=59660
226. www.progeon.com
227. Jyoti Thottam, Where the good jobs are going, Time, August 4 2003
228. Sangeeta Kulkarni, Expect a buzz as Progeon buys US firm, The Economic Times, December 4 2003
229. Balaka Baruah Aggarwal, Believer in the dream of BPO: Raman Roy, www.ciol.com, July 28 2002
230. www.wiprospectramind.com
231. Pragati Verma, BPO Majors say India has given a lot, The Economic Times, July 3 2003
232. Simon London, Khozem Merchant and Michael Skapinker, The call of the customer comes first, Financial Times, April 16 2003
233. www.icicionesource.com
234. www.daksh.com
235. Mohan Babu, The Infosys, Wipro shock effect, ExpressITpeople.com, May 5 2003
236. I-flex, IBM tie up to sell solutions to Fls globally, The Economic Times, November 21 2003
237. Shelley Singh, Email interview with the author, July 9 2003
238. www.nasscom.org/artdisplay.asp?cat-id=409
239. R Subramanyam, IT happens only in India!, The Economic Times, August 10 2003
240. Business opportunities in India - Tax and Legal issues, Why India?, www.outsource2india.com
241. Frances Cairncross, The Death of Distance, Texere (2001)
242. Stephanie Overby, The hottest trend in outsourcing management, CIO, June 1 2003 (© CIO and reprinted through the courtesy of CIO)
243. Sara Cullen and Leslie Willcocks, Intelligent IT outsourcing, Elsevier Butterworth Heinemann (2003)
244. Elizabeth Sparrow, Successful IT outsourcing, Springer Verlag (2003)
245. Ian Benn with Jill Pearcy, Strategic Outsourcing, Hodder & Stoughton (2002)
246. Mark Kobayashi-Hillary, Indian Industry Defends its Turf, Financial Times, December 1 2004. The references to both NUT and Xansa are taken from this Financial Times article.
247. Chris Gentle, The cusp of a revolution, Deloitte Research, 2003
248. Charles Handy, The Elephant and the Flea, Hutchinson (2001)
249. All population data in this chapter is from the 2001 Census: www.censusindia.net
250. Ishani Duttagupta, Delhi to become a hi-tech cyber destination soon, The Economic Times, May 28 2003
251. Sangeeta Kulkarni, Accenture India to now transform BPO businesses, The Economic Times, October 31 2003
252. Gartner launches research arm, The Economic Times, November 29 2003
253. Customer opens centre in Pune, The Economic Times, November 26 2003
254. GTL to recruit 750, to set up BPO facility at Pune, The Economic Times, November 27 2003
255. IBM to open development centre in Kolkata, Rediff.com, February 22 2003
256. Wipro Kolkata development centre to be operational on Feb. 1, India-Info, com, November 2 2003
257. Supriyo Sanyal, Personal interview with the author, October 15 2003
258. R Subramanyam, Bangalore continues to retain its lead in BPO operations, The Economic Times, August 16 2003
259. The new geography of the IT industry, The Economist, July 19 2003
260. Maya Chandra (Director), The Power of Bangalore, Multimedia presentation produced by the Government of Karnataka, 2003
261. Bangalore software exports rise by 65 percent, SiliconValley.com, October 29 2003
262. B. V. Naidu, Personal interview with the author, October 15 2003
263. How Hyderabad Emerged as a BPO Hub, Knowledge@Wharton, September 24 2003
264. Sulaksh Dikshit, Personal Email to author, December 3 2003
265. TN to come out with a comprehensive ITES policy, The Economic Times, September 18 2003
266. Breakfast Briefing attended by author in Bangalore, Corbett Associates - India Outsourcing Summit 2003, October 16 2003
267. Venkat Narayanan, Personal interview with the author, October 4 2002
268. Scott Adams, Dilbert, August 3 2003
269. 'India still top outsourcing destination for US Cos', Indiainfo.com, September 2 2003
270. Kjell Nordstrom and Jonas Ridderstrale, Funky Inc., Financial Times Handbook of Management 2nd Edition, Edited by Stuart Crainer and Des Dearlove, FT Prentice Hall (2001)
271. Richard Lamming, Supply Chain Management, Financial Times Handbook of Management 2nd Edition, Edited by Stuart Crainer and Des Dearlove, FT Prentice Hall (2001)
272. Rob Aalders, The IT Outsourcing Guide, John Wiley & Sons Ltd. (2001)
273. Charles L. Gay and James Essinger, Inside Outsourcing, Nicholas Brealey (2000)
274. Ian Benn with Jill Pearcy, Strategic Outsourcing, Hodder & Stoughton (2002)
275. James Watson, Xansa wins £21m outsourcing deal, Computing, March 13 2003
276. Andy McCue, Banks to opt for offshore outsourcing, Computing, April 17 2003
277. David Kirkpatrick, The Net makes it all easier - including exporting U. S. jobs, Fortune, May 12 2003
278. Kim Thomas, Offshore Outsourcing, Financial Times, May 13 2003
279. Tim Hindle, Guide to Management Ideas, Economist Books/Profile (2000)
280. Mark Gongloff, U. S. Jobs jumping ship, CNN Money (cnn. com), March 13 2003
281. Outsourcing & tech are here to stay and grow, Indiainfo.com, September 2 2003
282. Daniel Thomas, Sending development work offshore gives companies an edge in a cutthroat market, Computer Weekly, May 7 2003
283. NASSCOM McKinsey Report 2002 'Strategies to achieve the Indian IT industry's aspiration', McKinsey, June 2002
284. Credit Suisse First Boston Equity Research, Passage To India, December 9 2002
285. Gurcharan Das, India Unbound, Profile (2002)
286. NASSCOM 'Advantage India' web site report, www.nasscom.org
287. Pramod Bhasin, FT/NASSCOM Presentation in London January 28 2003
288. Martin Prinz, Email interview with the author, October 2002
289. Sowmyanarayanan Sadagopan, Email interview with the author, February 2003
290. Mark Kobayashi-Hillary, Ways to keep the talent pump flowing, Financial Times, February 5 2003
291. Phiroz Vandrevala, Personal interview with the author, May 2003
292. Chandru Rajam, Personal interview with the author, October 12 2002
293. Cliff Saran, Gartner advises firms to consider alternative offshore IT locations, Gartner Research featured in Computer Weekly April 29 2003
294. Deloitte Research 'The cusp of a revolution' by Chris Gentle, 2003
295. Elizabeth Sparrow, A Guide to Global Sourcing, British Computer Society, 2004
296. Karen Williams, Telephone interview with the author, July 29 2003
297. Nick Huber, UK airlines follow IT spice route to India, Computer Weekly July 29 2003
298. B. V. Naidu, Personal interview with the author, October 15 2003
299. Michael F. Corbett, Personal interview with the author, October 15 2003
300. Supriyo Sanyal, Personal interview with the author, October 15 2003
301. www.krasystems.com. I visited on August 14 2004 and I'm grateful to the management team and all the developers for being so welcoming, especially as it was not a scheduled meeting. It was a useful meeting and demonstrates that India can deliver excellence far from the major metros.
302. Landry Fevre, The Yankee Group, European Outsourcing on Track to Double, June 16 2003
303. Elizabeth Sparrow, Successful IT Outsourcing, Springer Verlag (2003)
304. Jonas Ridderstrale and Kjell Nordstrom, Funky Business, FT Prentice Hall (2000)
305. Gary Hamel, Leading the Revolution, Harvard Business School Press (2000)
306. Emma Nash, Offshore firm makes cinema ticketing Easy, Computing, July 17 2003
307. www.dictascribe.com
308. Bob Evans, Big names prove outsourced services are the way to go, Computing, June 5 2003
309. Shelley Singh, Business Process Outsourcing, Financial Times, February 5 2003
310. Infotech Enterprises signs long-term outsourcing contract with Bombardier transportation to provide engineering services in India, Infotech Press Release, September 17 2003
311. Detlev Hoch, Presentation to FT/NASSCOM conference in London, January 28 2003
312. David Kirkpatrick, The Net Makes It All Easier - Including Exporting US Jobs, Fortune, May 12 2003
313. How BPO is changing India, Rediff.com, June 18 2003
314. Shyamal Majumdar, KPO: The next big opportunity, www.rediff.com, December 31 2004
315. Joanna Slater, Calling India... Why Wall Street is dialling overseas for research, Wall Street Journal, October 2 2003
316. i-Vantage to invest $3m in India, www.ciol.com, November 11 2003
317. Sandeep Bamzai, Global resources, local infrastructure (interview with Arjun Malhotra), Hindustan Times, July 28 2003
318. Patrice Herve, Personal email to the author, September 19 2003
319. Robert H. Schaffer and Harvey A. Thomson, Successful change programs begin with results, Harvard Business Review, January-February 1992
320. Soumitra Dutta, Using Offshore Software Development to Drive Value: The Experience of Motorola in India, The knowledge economy in India, Edited by Frank-Jurgen Richter and Parthasarathi Banerjee, Palgrave Macmillan (2003)
321. Ravi Aron, Two Major Errors That Companies Make in Outsourcing Services, http://knowledge.wharton. upenn. edu
322. Devesh Nayel, Email interview with the author, July 9 2003
323. Karen Williams, Telephone interview with the author, July 29 2003
324. A. S. Lakshminarayanan, Telephone interview with the author, July 14 2003
325. Mark Vernon, Take Measures, Computer Weekly, March 21 2002
326. Douglas Hayward, Measuring the success of outsourcing relationships, Financial Times, May 13 2003
327. Meena Ganesh, Telephone interview with the author, August 13 2003
328. Ian Pearl, Personal interview with the author, October 27 2003
329. Robert W. Krahl, Outsourcing... The Decision Process, Transition Partners white paper, September 18 2003
330. David Porter, FT/NASSCOM Case study presentation in London, January 28 2003
331. Sara Cullen and Leslie Willcocks, Intelligent IT outsourcing, Elsevier Butterworth Hienemann (2003)
332. Michael F. Corbett, Guidelines for selecting an outsourcing service provider, Firmbuilder.com, 2002
333. Inigo Amoribieta, Ajay D. Parkhe, Kaushik Bhaumik & Kishore Kanakamedala, Programmers Abroad: A primer on offshore software development, McKinsey Quarterly 2001 Number 2
334. Offshore Insights Help Guide Series, Visiting Offshore Suppliers, NeoIT, June 2003
335. Rob Aalders, The IT Outsourcing Guide, John Wiley & Sons Ltd (2001)
336. Ian Benn with Jill Pearcy, Strategic Outsourcing, Hodder & Stoughton (2002)
337. Elizabeth Sparrow, Successful IT Outsourcing, Springer Verlag (2003)
338. Elizabeth Sparrow, Email interview with the author, September 14 2003
339. Sajai Singh, Email interview with the author, October 31 2003
340. Tapan Mukerji, Email interview with the author, August 5 2003
341. Stylus Inc, Six tips to evaluate your IT solution provider, www.stylusinc.com
342. Dennis McGuire, Problematic Areas of Cost, Outsourcing Journal, March 2000
343. P. Venkatraman, Email interview with the author, July 28 2003
344. Maneesh Pandey, American held for duping firms, The Times of India, July 24 2003
345. Peter F. Drucker, The Shape of Things to Come: An interview with Peter F. Drucker, Leader to Leader, No. 1 Summer 1996
346. Michael F. Corbett and Associates, The role of the contract in outsourcing, www.firmbuilder.com, 2002
347. Outsourcing: The Real Deal, Gartner (www.garter.com), June 23 2003
348. Rob Aalders, Personal Email to the author, July 22 2003
349. Kurt Vandenberg, Personal Email to the author, July 8 2003
350. Angus Finnegan, Offshore Contact Centres - The Legal Pitfalls, Presentation to National Outsourcing Association, July 23 2003
351. Elizabeth Sparrow, Personal Email, September 14 2003
352. Elizabeth Sparrow, Successful IT outsourcing, Springer Verlag (2003)
353. Sunil Kunte, Negotiating the offshore IT contract, Presentation to Marcus Evans training programme, April 25 2001
354. Sajai Singh, Email interview with the author, October 31 2003
355. Michael F. Corbett and Associates, Pricing models that share gains, www.firmbuilder.com, June 1 2001
356. Sara Cullen and Leslie Willcocks, Intelligent IT outsourcing, Elsevier Butterworth Hienemann (2003)
357. Rob Aalders, The IT outsourcing guide, John Wiley & Sons Ltd. (2001)
358. Mary C. Lacity and Leslie P. Willcocks, Global Information Technology Outsourcing, John Wiley & Sons Ltd. (2001)
359. Ramesh Kumar, Personal interview with the author, July 9 2003
360. Michael F. Corbett and Associates, Six rationales for early exit, www.firmbuilder.com, January 18 2001
361. Michael F. Corbett and Associates, Strategies for exit, firmbuilder.com, January 18 2001
362. Ian Benn with Jill Pearcy, Strategic Outsourcing, Hodder and Stoughton (2002)
363. Mamta Bhatt, Intellectual Property: What is it all about?, The Economic Times, June 30 2003
364. Madanmohan Rao, Companies involved in outsourcing should obtain counsel advice, Mastalk magazine, www.mastek.com
365. Mary Clarkson, Email interview with the author, August 4 2003
366. Charles L. Gay and James Essinger, Inside Outsourcing, Nicholas Brealey (2000)
367. Aparna Viswanathan, Business Process Outsourcing to India: An Analysis of Key Legal Issues, Bureau of National Affairs - Tax Planning International, October 2002
368. Steve Hoare, Choosing Sides, The Lawyer, March 17 2003
369. Sakate Khaitan and Shalini Agarwal, Personal interview with the author, January 10 2005, See www.almtlegal.com for more details of how ALMT offers advice on Indian law in Europe.
370. Abhoy K. Ojha, Trust as a foundation for strategic alliances in global software outsourcing, Indian Institute of Management Bangalore, 2002
371. Ian Benn with Jill Pearcy, Strategic Outsourcing, Hodder & Stoughton (2002)
372. NASSCOM analysis, www.nasscom.org
373. Patrice Hervé, Personal email to the author, September 19 2003
374. iSixSigma analysis, www.isixsigma.com
375. Sara Cullen and Leslie Willcocks, Intelligent IT Outsourcing, Elsevier Butterworth Heinemann (2003)
376. Elizabeth Sparrow, Successful IT Outsourcing Springer Verlag (2003)
377. Rob Aalders, The IT Outsourcing Guide, John Wiley & Sons (2001)
378. Charles L. Gay and James Essinger, Inside Outsourcing, Nicholas Brealey (2000)
379. Daniel Minoli, Analyzing Outsourcing, McGraw-Hill (1995)
380. Karen Williams, Telephone interview with the author, July 29 2003
381. Abhoy Ojha, Personal interview with the author, October 10 2003
382. Sowmyanarayanan Sadagopan, Personal interview with the author, October 11 2003
383. Meena Ganesh, Telephone interview with the author, August 13 2003
384. Steve Dunning, Speech to FT/NASSCOM conference in London, January 28 2003
385. Sara Cullen & Leslie Willcocks, Intelligent IT Outsourcing, Elsevier Butterworth Heinemann (2003)
386. Mark Kobayashi-Hillary, Ways to keep the talent pump flowing, Financial Times, February 5 2003
387. Charles L. Gay and James Essinger, Inside Outsourcing, Nicholas Brealey Publishing (2000)
388. Mark Ballard, Outsourcing: West meets East, Computer Weekly March 25 2003
389. Mary Clarkson, Developing IT Staff: A Practical Approach, Springer Verlag (2001)
390. Elke Anderson, Ask no questions, I'll tell no lies, Call Centre Focus, July/August 2003
391. Many people are offering this type of service, but the most impressive guru I have met in this Indian cultural space, anywhere in the world, is Sunit Jilla: www.sunitjilla.com
392. Mark Kobayashi-Hillary, Confronting a Cultural Issue, Computing March 27 2003
393. Richard D. Lewis, When Cultures Collide, Nicholas Brealey Publishing (2002)
394. Tim Bond, Telephone interview with the author, July 25 2003
395. Richard D. Lewis, Telephone interview with the author (refers back to interview in 2001), July 30 2003
396. Alan Roland, In Search of Self in India and Japan, Princeton University Press (1988)
397. G. D. Sharma, Management and the Indian Ethos, Rupa (2001)
398. Arun Maira, Shaping the future. Aspirational leadership in India and beyond, John Wiley & Sons Asia Ltd. (2002)
399. David A. Ricks, Blunders in International Business, Blackwell (1999)
400. Psycho-Pathology of Globalisation and the Indian Surrender by S. K. Chakraborty, Editors Frank-Jurgen Richter and Parthsarathi Banerjee, The Knowledge Economy in India, Palgrave Macmillan (2003)
401. Stephen P. Robbins, Organisational Behaviour 9th edition, Prentice Hall (2001)
402. Balaji Parthasarathy, Telephone interview with the author, October 9 2002
403. Patrice Herve, Personal interview with the author, October 10 2002
404. Darcy Wiborg Weber, Staying Afloat Abroad, IT Strategy, Summer 2003
405. Sham Rangenekar, In the Wonderland of Indian Managers, Vikas (2001)
406. Social Dialogue at the Enterprise Level by A Sivananthiran, Editors A. S. Oberai, A. Sivananthiran and C. S. Venkata Ratnam, Promoting Harmonious Labour Relations in India, International Labour Organisation www.ilo.org (2001)
407. Gary Luck, Triumph over Complexity, Training Magazine, June 2003
408. S. Krishna, Sundeep Sahay and Geoff Walsham, Managing Cross-Cultural Issues in Global Software Outsourcing, Communications of the Association for Computing Machinery (2003)
409. AFP/Yahoo! News, Don't burp, hold your drinks properly, groomers tell Indian code writers, July 13 2003
410. Karen Williams, Telephone interview with the author, July 29 2003
411. Frances Cairncross, The Company of the Future, Profile (2002)
412. Charles Handy, The Age of Unreason, Random House (1989)
413. Charles L. Gay and James Essinger, Inside Outsourcing, Nicholas Brealey (2000)
414. Alvin Toffler, Future Shock, Random House (1970)
415. Richard Foster and Sarah Kaplan, Creative Destruction, Prentice Hall (2001)
416. Sunitha Natti, IT is a process of creative destruction, ciol.com, January 5 2005
417. Gary Hamel and C. K. Prahalad, Competing for the Future, Harvard Business School Press (1994)
418. Jonas Ridderstrale and Kjell Nordstrom, Funky Business, Prentice Hall (2000)
419. Richard Finn, Telephone interview with the author, August 22 2003
420. Meena Ganesh, Telephone interview with the author, August 13 2003
421. Abhoy Ojha, Email interview with the author, July 2 2003
422. Rob Aalders, The IT Outsourcing Guide, John Wiley & Sons Ltd. (2001)
423. Warren Bennis and Patricia Ward Biederman, Organising Genius, Nicholas Brealey (1997)
424. Mary C. Lacity and Leslie P. Willcocks, Global Information Technology Outsourcing, John Wiley & Sons Ltd. (2001)
425. Chandru Rajam, Personal interview with the author, October 12 2002
426. Gurcharan Das, India Unbound, Profile (2002)
427. BT criticised for Indian outsourcing, Computer Weekly, May 9 2003
428. Nick Huber, Unions warn of strikes if offshore deals hit UK jobs, Computer Weekly, April 22 2003
429. Bill Goodwin, Amex facing work permit storm over Indian IT staff, Computer Weekly, June 17 2003
430. Brian Thomson, Exporting the future, Computer Weekly, June 3 2003
431. Breakthrough deal to protect BT staff, Personnel Today, September 16 2003
432. Edward Alden, Tom Foremski and Khozem Merchant, India fears impact of bid to curb jobs exports, Financial Times, June 4 2003
433. Charles L. Gay and James Essinger, Inside Outsourcing, Nicholas Brealey (2000)
434. Richard Finn, Telephone interview with the author, August 22 2003
435. Stephen P. Robbins, Organisational Behaviour 9th Edition, Prentice Hall (2001)
436. John P. Kotter, Leading Change. Why Transformation Efforts Fail, Harvard Business Review, March-April 1995
437. Paul Strebel, Why do employees Resist Change?, Harvard Business Review, May-June 1996
438. Albert O. Hirschman, Exit, Voice, and Loyalty, Harvard University Press (1970)
439. Rob Aalders, The IT Outsourcing Guide, John Wiley & Sons Ltd. (2001)
440. Americans resent training Indians to replace them, Indiainfo.com, August 12 2003
441. Sajai Singh, Email interview with the author, October 31 2003
442. Ian Benn with Jill Pearcy, Strategic Outsourcing, Hodder & Stoughton (2002)
443. Mary C. Lacity and Leslie P. Willcocks, Global Information Technology Outsourcing, John Wiley & Sons Ltd. (2001)
444. Mark Kobayashi-Hillary, Exit Management, Financial Times, Feb. 5 2003
445. Frank-Jiirgen Richter and Parthsarathi Banerjee, The Knowledge Economy in India, Pal grave Macmillan, 2003.
446. Elizabeth Sparrow, A Guide to Global Sourcing, British Computer Society 2004. www.bcs.org.uk
447. Rob Aalders, The IT Outsourcing Guide, Wiley, 2001.
448. Jane C. Linder, Outsourcing for Radical Change, Amacom, 2004.
449. ContactBabel, Finding the Balance: The Effect of Offshore Customer Contact on Profit and Brand, www.contactbabel.com, June 8, 2004.
450. www.bt.com.
451. www.cwu.org.uk.
452. Schumpeter Joseph A., 'Capitalism, Socialism and Democracy' (New York: Harper, 1975) [orig. pub. 1942], pp. 82-85
453. Lewin K. 'Field Theory in Social Science'. Harper and Row, New York, 1951. My thanks go to Professor George Bell, the MBA Course Director of London South Bank University, for suggesting this force-field idea for offshore outsourcing.
454. Tony Khindria, Personal email to the author, 31 May, 2004
455. Marco Mukherjee, Personal email to the author, 2 June 2004
456. Ian Prisk, Personal email to the author, 1 June 2004
457. Dr Mohan Kaul, Personal interview with the author, 19 January 2005
458. Nathan M, Carpenter G, Roberts S, 'Getting by, not getting on - Technology in UK workplaces', The Work Foundation (iSociety), London, November 2003
459. Carr N. G., 'Does IT Matter?', Harvard Business School Press, Boston, 2004
460. Offshoring: Is it a Win-Win game?, McKinsey Global Institute, August 2003
461. Offshoring: A Challenge or Opportunity for British IT Professionals, British Computer Society, November 2004. Free download from: http://www.bcs.org/BCS/News/PositionsAndResponses/Positions/offshor e/offshorereport.htm
462. Shyam Bhatia, India can earn $1 billion from medical tourism, Rediff.com, December 6 2003
463. Ian Benn, Personal email to the author, December 9 2003
464. Leslie Willcocks, Personal email to the author, December 4 2003
465. Rob Aalders, Personal email to the author, December 1 2003
466. Gautam Singh, Personal email to the author, December 1 2003
467. Jagdish Dalai, Personal email to the author, December 6 2003
468. Alistair Cox, Telephone interview with the author, December 8 2003
469. David West, Personal email to the author, January 10 2005
470. Suresh Gupta, It's no longer a wave, it's a Tsunami: Risks, rewards, and trade-offs of offshore outsourcing, The Capco Institute Journal #8, August 2003
471. Suresh Gupta and Vishnu Nidhin, 'Pete at night, Pradeep by day': The offshore contact centre phenomenon, The Capco Institute Journal #8, August 2003
472. Manjeet Kripalani and Pete Engardio with Steve Hamm, The Rise of India, BusinessWeek, December 8 2003
473. Jerry Rao, Conference address in London to FT/NASSCOM conference on November 17 2004.
474. Salim Rizvi, Indian beauty on top of the world, BBC News, November 26 2003