Capitalising on femininity: Gender and the utilisation of social skills in telephone call centres

Re-organising Service Work: Call Centres in Germany and Britain

Volumn , Issue , 2017, Pages 123-145

  Belt, Vicki ^a  

^a NEWCASTLE UNIVERSITY   (United Kingdom)

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[No Author keywords available]

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EID: 85070918623     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

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