The influences of online service technologies and task complexity on efficiency and personalization

Information Systems Research

Volumn 25, Issue 2, 2014, Pages 420-436

  Xu, Jingjun ^a   Benbasat, Izak ^b   Cenfetelli, Ronald T ^b  

^a WICHITA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

Efficiency; Input variability; Online service technologies; Personalization; SPEUIV technologies; SPEV technologies; Task complexity

Indexed keywords

EFFICIENCY; ELECTRONIC COMMERCE;

EMPIRICAL APPROACH; EMPIRICAL RESEARCH; INPUT VARIABILITY; ON-LINE SERVICE; PERSONALIZATIONS; SERVICE PROVIDER; TASK COMPLEXITY; TYPE OF SERVICES;

SALES;

EID: 84903893103     PISSN: 10477047     EISSN: 15265536     Source Type: Journal    
DOI: 10.1287/isre.2013.0503     Document Type: Article

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