Consumers, channels and communication: Online and offline communication in service consumption

Interacting with Computers

Volumn 19, Issue 1, 2007, Pages 7-19

  van Dijk, Geke ^a   Minocha, Shailey ^a   Laing, Angus ^b  

^a OPEN UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF GLASGOW   (United Kingdom)

Author keywords

Consumer channel choice; Consumer Research; E commerce; Human computer interaction; Self Service Technology

Indexed keywords

CONSUMER ELECTRONICS; ELECTRONIC COMMUNITIES; INFORMATION USE; INTERNET; MARKETING; ONLINE SYSTEMS;

CONSUMER CHANNEL CHOICE; CONSUMER RESEARCH; E-SERVICES; SELF SERVICE TECHNOLOGY;

TELECOMMUNICATION SERVICES;

EID: 33846077599     PISSN: 09535438     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.intcom.2006.07.007     Document Type: Article

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