The role of relational and operational performance in business-to-business customers' adoption of self-service technology

Journal of Service Research

Volumn 8, Issue 4, 2006, Pages 372-385

  Bhappu, Anita D ^a,b   Schultze, Ulrike ^a  

^a SOUTHERN METHODIST UNIVERSITY   (United States)

^b SOUTHERN METHODIST UNIVERSITY   (United States)

Author keywords

Self service technology; Service relationships; Technology adoption

Indexed keywords

EID: 33646197497     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670506286571     Document Type: Article

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