Bank Service Quality (BSQ) Index: An indicator of service performance

International Journal of Quality and Reliability Management

Volumn 28, Issue 5, 2011, Pages 542-555

  Abdullah, Firdaus ^a   Suhaimi, Rosita ^a   Saban, Gluma ^a   Hamali, Jamil ^a  

^a UNIVERSITI TEKNOLOGI MARA   (Malaysia)

Author keywords

Banking; Customer service management; Indexing; Malaysia; Quality; SERVQUAL

Indexed keywords

EID: 79955931434     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656711111132571     Document Type: Article

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