Taiwan's hotel rating system: A service quality perspective

Cornell Hotel and Restaurant Administration Quarterly

Volumn 48, Issue 4, 2007, Pages 392-401

  Su, Ching Shu ^a,b   Sun, Lou Hon ^c  

^a JINWEN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b NATIONAL TAIWAN NORMAL UNIVERSITY   (Taiwan)

^c TUNGHAI UNIVERSITY   (Taiwan)

Author keywords

Content analysis; Hotel rating system; Service quality; SERVQUAL; Taiwan

Indexed keywords

EID: 35349016454     PISSN: 00108804     EISSN: 15523853     Source Type: Journal    
DOI: 10.1177/0010880407305836     Document Type: Article

References (8)

1. Callan, R.J. 1990. Hotel award scheme as a measurement of service quality: An assessment by travel-industry journalists as surrogate consumers. International Journal of Hospitality Management 9 (10): 45-48.
2. Callan, R.J. 1995. Hotel classification and grading schemes: A paradigm of utilization and user characteristics. International Journal of Hospitality Management 14 (3): 271 - 84.
3. Callan, R.J. 1998. Attributional analysis of customers' hotel-selection criteria by U.K. grading scheme categories. Journal of Travel Research 36 (3): 20-34.
4. Day, E. 1992. Conveying service quality through advertising. Journal of Services Marketing 6 (4): 53-61.
5. Kassarjian, H. 1977. Content analysis in customer research. Journal of Customer Research 4: 8-18.
6. Parasuraman, A., V.A. Zeithaml, and L.L. Berry. 1988. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64 (1): 12-37.
7. Pine, R. 2004. Barriers to hotel-chain development in China. International Journal of Contemporary Hospitality Management 16 (1): 37-44.
8. Yu, L. 1992. Seeing stars: China's Hotel-rating system. Cornell Hotel and Restaurant Administration Quarterly 33 (5): 24-27.