Impediments to improvements in service quality in luxury hotels

Managing Service Quality

Volumn 15, Issue 4, 2005, Pages 357-373

  Presbury, Rayka ^a   Fitzgerald, Anneke ^a   Chapman, Ross ^a  

^a UNIVERSITY OF WESTERN SYDNEY   (Australia)

Author keywords

Australia; Competitive advantage; Hospitality services; Hotels; Service quality; Tourism

Indexed keywords

EID: 27644592116     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520510606835     Document Type: Article

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