Mystery shopping in lodging properties as a measurement of service quality

Journal of Quality Assurance in Hospitality and Tourism

Volumn 4, Issue 1-2, 2003, Pages 1-21

  Beck, Jeff ^a   Miao, Li ^a  

^a MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

Hotel senior managers; Lodging; Mystery shopping; Perceptions

Indexed keywords

EID: 85006544405     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v04n01_01     Document Type: Article

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