Service quality as a component of the hospitality experience: Proposal of a conceptual model and framework for research

Journal of Foodservice Business Research

Volumn 13, Issue 1, 2010, Pages 15-23

  Knutson, Bonnie J ^a   Beck, Jeffery A ^a   Kim, Seunghyun ^a   Cha, Jaemin ^a  

^a MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

Conceptual model; Experience; Experience economy; Holistic model; Service quality

Indexed keywords

EID: 77649205905     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1080/15378021003595889     Document Type: Article

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