From satisfaction to delight: A model for the hotel industry

International Journal of Contemporary Hospitality Management

Volumn 18, Issue 4, 2006, Pages 290-301

  Torres, Edwin N ^a   Kline, Sheryl ^a  

^a PURDUE UNIVERSITY   (United States)

Author keywords

Customer relations; Customer satisfaction; Customer service management; Hotels; Human resource management

Indexed keywords

EID: 33745160758     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110610665302     Document Type: Article

References (19)

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