메뉴 건너뛰기




Volumn 21, Issue 3, 2014, Pages 314-326

Toward a conceptualization of the online shopping experience

Author keywords

Appropriation; Consumption; Experience; Facebook; Online; Shopping

Indexed keywords

CONSUMPTION BEHAVIOR; INTERNET; SHOPPING ACTIVITY; SOCIAL NETWORK;

EID: 84896968441     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2014.02.009     Document Type: Article
Times cited : (131)

References (83)
  • 1
    • 0347684877 scopus 로고    scopus 로고
    • On the conceptual link between mass customisation and experiential consumption: an explosion of subjectivity
    • Addis M., Holbrook M.B. On the conceptual link between mass customisation and experiential consumption: an explosion of subjectivity. J. Consum. Behav. 2001, 1(1):50-66.
    • (2001) J. Consum. Behav. , vol.1 , Issue.1 , pp. 50-66
    • Addis, M.1    Holbrook, M.B.2
  • 3
    • 85068300887 scopus 로고    scopus 로고
    • How does the perceived retail environment influence consumer' emotional experience? Evidence from two retail settings
    • Andreu L., Bigné E., Chumpitaz R., Swaen V. How does the perceived retail environment influence consumer' emotional experience? Evidence from two retail settings. Int. Rev. Retail, Distrib. Consum. Res. 2006, 16(5):559-578.
    • (2006) Int. Rev. Retail, Distrib. Consum. Res. , vol.16 , Issue.5 , pp. 559-578
    • Andreu, L.1    Bigné, E.2    Chumpitaz, R.3    Swaen, V.4
  • 4
    • 12344274469 scopus 로고    scopus 로고
    • Customer delight in a retail context: investigating delightful and terrible shopping experiences
    • Arnold M.J., Reynolds K.E., Ponder N., Lueg J.E. Customer delight in a retail context: investigating delightful and terrible shopping experiences. J. Bus. Res. 2005, 58:1132-2245.
    • (2005) J. Bus. Res. , vol.58 , pp. 1132-2245
    • Arnold, M.J.1    Reynolds, K.E.2    Ponder, N.3    Lueg, J.E.4
  • 5
    • 6344234780 scopus 로고
    • River magic: extraordinary experience and the extended service encounter
    • Arnould E.J., Price L. River magic: extraordinary experience and the extended service encounter. J. Consum. Res. 1993, 20(1):24-45.
    • (1993) J. Consum. Res. , vol.20 , Issue.1 , pp. 24-45
    • Arnould, E.J.1    Price, L.2
  • 7
    • 17144380504 scopus 로고    scopus 로고
    • Consumer Culture Theory (CCT): twenty years of research
    • Arnould E.J., Thomson C.J. Consumer Culture Theory (CCT): twenty years of research. J. Consum. Res. 2005, 31:868-882.
    • (2005) J. Consum. Res. , vol.31 , pp. 868-882
    • Arnould, E.J.1    Thomson, C.J.2
  • 8
    • 0031492752 scopus 로고    scopus 로고
    • Twisting servicescapes: diversion of the physical environment in a re-appropriation process
    • Aubert-Gamet V. Twisting servicescapes: diversion of the physical environment in a re-appropriation process. Int. J. Serv. Industry Manag. 1997, 8(1):26-41.
    • (1997) Int. J. Serv. Industry Manag. , vol.8 , Issue.1 , pp. 26-41
    • Aubert-Gamet, V.1
  • 9
    • 21344485409 scopus 로고
    • Work and/or fun: measuring hedonic and utilitarian shopping value
    • Babin B.J., Darden W.R., Griffin M. Work and/or fun: measuring hedonic and utilitarian shopping value. J. Consum. Res. 1994, 20:644-656.
    • (1994) J. Consum. Res. , vol.20 , pp. 644-656
    • Babin, B.J.1    Darden, W.R.2    Griffin, M.3
  • 10
    • 0034239390 scopus 로고    scopus 로고
    • Atmospheric affect as a tool for creating value and gaining share of customer
    • Babin B.J., Attaway J.S. Atmospheric affect as a tool for creating value and gaining share of customer. J. Bus. Res. 2000, 49(2):91-99.
    • (2000) J. Bus. Res. , vol.49 , Issue.2 , pp. 91-99
    • Babin, B.J.1    Attaway, J.S.2
  • 11
    • 79955473112 scopus 로고    scopus 로고
    • Shopping as leisure: an exploration of manifoldness and dynamics in consumers shopping experiences
    • Bäckström K. Shopping as leisure: an exploration of manifoldness and dynamics in consumers shopping experiences. J. Retail. Consum. Serv. 2011, 18:200-209.
    • (2011) J. Retail. Consum. Serv. , vol.18 , pp. 200-209
    • Bäckström, K.1
  • 12
    • 84884196586 scopus 로고    scopus 로고
    • Measuring retail customer experience
    • Bagdare S., Jain R. Measuring retail customer experience. Int. J. Retail Distrib. Manag. 2013, 41(10):790-804.
    • (2013) Int. J. Retail Distrib. Manag. , vol.41 , Issue.10 , pp. 790-804
    • Bagdare, S.1    Jain, R.2
  • 13
    • 27144550225 scopus 로고    scopus 로고
    • Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study
    • Bart Y., Shankar V., Sultan F., Urban G.L. Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study. J. Mark. 2005, 69(4):133-152.
    • (2005) J. Mark. , vol.69 , Issue.4 , pp. 133-152
    • Bart, Y.1    Shankar, V.2    Sultan, F.3    Urban, G.L.4
  • 14
    • 84936823623 scopus 로고
    • The sacred and the profane in consumer behavior: theodicity and the odyssey
    • Belk R.W., Wallendorf M., Sherry Jr.J.F. The sacred and the profane in consumer behavior: theodicity and the odyssey. J. Consum. Res. 1989, 16(1):1-38.
    • (1989) J. Consum. Res. , vol.16 , Issue.1 , pp. 1-38
    • Belk, R.W.1    Wallendorf, M.2    Sherry, Jr.J.F.3
  • 15
    • 77952951506 scopus 로고    scopus 로고
    • Does a companion always enhance the shopping experience?
    • Borges A., Chebat J.-C., Babin B. Does a companion always enhance the shopping experience?. J. Retail. Consum. Serv. 2010, 17:294-299.
    • (2010) J. Retail. Consum. Serv. , vol.17 , pp. 294-299
    • Borges, A.1    Chebat, J.-C.2    Babin, B.3
  • 16
    • 66249138096 scopus 로고    scopus 로고
    • Brand experience: what is it? How is it measured? Does it affect loyalty?
    • Brakus J.J., Schmitt B.H., Zarantonello L. Brand experience: what is it? How is it measured? Does it affect loyalty?. J. Mark. 2009, 73(3):52-68.
    • (2009) J. Mark. , vol.73 , Issue.3 , pp. 52-68
    • Brakus, J.J.1    Schmitt, B.H.2    Zarantonello, L.3
  • 17
    • 39649097378 scopus 로고    scopus 로고
    • Hedonic and utilitarian shopping goals: the online experience
    • Bridges E., Florsheim R. Hedonic and utilitarian shopping goals: the online experience. J. Bus Res. 2008, 61:309-314.
    • (2008) J. Bus Res. , vol.61 , pp. 309-314
    • Bridges, E.1    Florsheim, R.2
  • 18
    • 34548843490 scopus 로고    scopus 로고
    • Consuming experience: an introduction
    • Routledge, Abingdon, A. Carù, B. Cova (Eds.)
    • Carù A., Cova B. Consuming experience: an introduction. Consuming Experience 2007, 3-16. Routledge, Abingdon. A. Carù, B. Cova (Eds.).
    • (2007) Consuming Experience , pp. 3-16
    • Carù, A.1    Cova, B.2
  • 19
    • 33751329291 scopus 로고    scopus 로고
    • Upscale image transfer from malls to stores: a self-image congruence explanation
    • Chebat J.-C., Sirgy J., James V. Upscale image transfer from malls to stores: a self-image congruence explanation. J. Bus. Res. 2006, 59:1288-1296.
    • (2006) J. Bus. Res. , vol.59 , pp. 1288-1296
    • Chebat, J.-C.1    Sirgy, J.2    James, V.3
  • 20
    • 33748566804 scopus 로고    scopus 로고
    • The effect of word of mouth on sales: online book reviews
    • Chevalier J.A., Mayzlin D. The effect of word of mouth on sales: online book reviews. J. Mark. Res. 2006, 43(3):345-354.
    • (2006) J. Mark. Res. , vol.43 , Issue.3 , pp. 345-354
    • Chevalier, J.A.1    Mayzlin, D.2
  • 22
    • 77955281021 scopus 로고    scopus 로고
    • Beyond buying: motivations behind consumers' online shopping cart use
    • Close A.G., Kukar-Kinney M. Beyond buying: motivations behind consumers' online shopping cart use. J. Bus. Res. 2010, 63:986-992.
    • (2010) J. Bus. Res. , vol.63 , pp. 986-992
    • Close, A.G.1    Kukar-Kinney, M.2
  • 24
    • 0242641140 scopus 로고    scopus 로고
    • The digitization of word of mouth: promise and challenges of online feedback mechanisms
    • Dellarocas C. The digitization of word of mouth: promise and challenges of online feedback mechanisms. Manag. Sci. 2003, 49(10):1407-1424.
    • (2003) Manag. Sci. , vol.49 , Issue.10 , pp. 1407-1424
    • Dellarocas, C.1
  • 25
    • 0037373506 scopus 로고    scopus 로고
    • The content and structure of laypeople[U+05F3]s concept of pleasure
    • Dubé L., LeBel J.L. The content and structure of laypeople[U+05F3]s concept of pleasure. Cognit. Emot. 2003, 17(3):263-296.
    • (2003) Cognit. Emot. , vol.17 , Issue.3 , pp. 263-296
    • Dubé, L.1    LeBel, J.L.2
  • 27
    • 34249078531 scopus 로고    scopus 로고
    • An integrative framework capturing experiential and utilitarian shopping experience
    • Fiore A.M., Kim J. An integrative framework capturing experiential and utilitarian shopping experience. Int. J. Retail Distrib. Manag. 2007, 35(6):421-442.
    • (2007) Int. J. Retail Distrib. Manag. , vol.35 , Issue.6 , pp. 421-442
    • Fiore, A.M.1    Kim, J.2
  • 29
    • 84896981391 scopus 로고    scopus 로고
    • La psychologie sociale, Point, Seuil.
    • Fischer, G.N., 1997. La psychologie sociale, Point, Seuil.
    • (1997)
    • Fischer, G.N.1
  • 30
    • 33751546700 scopus 로고    scopus 로고
    • Innovation creation by online basketball communities
    • Füller J.G., Jawecki G., Mühlbacher H. Innovation creation by online basketball communities. J. Bus. Res. 2007, 60(1):60-71.
    • (2007) J. Bus. Res. , vol.60 , Issue.1 , pp. 60-71
    • Füller, J.G.1    Jawecki, G.2    Mühlbacher, H.3
  • 31
    • 34548812584 scopus 로고    scopus 로고
    • How to sustain the customer experience: an overview of experience components that co-create value with the customer
    • Gentile C., Spiller N., Noci C. How to sustain the customer experience: an overview of experience components that co-create value with the customer. Eur. Manag. J. 2007, 25(5):395-410.
    • (2007) Eur. Manag. J. , vol.25 , Issue.5 , pp. 395-410
    • Gentile, C.1    Spiller, N.2    Noci, C.3
  • 33
    • 76149139754 scopus 로고    scopus 로고
    • Digital na(t)ives? Variation in Internet skills and uses among members of the "Net generation"
    • Hargittai E. Digital na(t)ives? Variation in Internet skills and uses among members of the "Net generation". Sociological Inquiry, LXXX 2010, 1.
    • (2010) Sociological Inquiry, LXXX , vol.1
    • Hargittai, E.1
  • 35
    • 0030487126 scopus 로고    scopus 로고
    • Marketing in hypermedia computer-mediated environments: conceptual foundations
    • Hoffman D.L., Novak T.P. Marketing in hypermedia computer-mediated environments: conceptual foundations. J. Mark. 1996, 60(3):50-68.
    • (1996) J. Mark. , vol.60 , Issue.3 , pp. 50-68
    • Hoffman, D.L.1    Novak, T.P.2
  • 36
    • 68349134239 scopus 로고    scopus 로고
    • Flow online: lessons learned and future prospects
    • Hoffman D.L., Novak T.P. Flow online: lessons learned and future prospects. J. Interact. Mark. 2009, 23(1):23-34.
    • (2009) J. Interact. Mark. , vol.23 , Issue.1 , pp. 23-34
    • Hoffman, D.L.1    Novak, T.P.2
  • 37
    • 84990348094 scopus 로고    scopus 로고
    • The consumption experience - something new, something old, something borrowed, something sold: Part 1
    • Holbrook M. The consumption experience - something new, something old, something borrowed, something sold: Part 1. J. Macromark. 2006, 26(2):259-266.
    • (2006) J. Macromark. , vol.26 , Issue.2 , pp. 259-266
    • Holbrook, M.1
  • 38
    • 84992904969 scopus 로고    scopus 로고
    • The millennial consumer in the texts of our time: experience and entertainment
    • Holbrook M.B. The millennial consumer in the texts of our time: experience and entertainment. J. Macromark. 2000, 20(2):178-192.
    • (2000) J. Macromark. , vol.20 , Issue.2 , pp. 178-192
    • Holbrook, M.B.1
  • 39
    • 0002126713 scopus 로고
    • The experiential aspects of consumption
    • Holbrook M., Hirschman E. The experiential aspects of consumption. J. Consum. Res. 1982, 9:132-140.
    • (1982) J. Consum. Res. , vol.9 , pp. 132-140
    • Holbrook, M.1    Hirschman, E.2
  • 40
    • 21844488313 scopus 로고
    • How consumers consume: a typology of consumption practices
    • Holt D.B. How consumers consume: a typology of consumption practices. J. Consum. Res. 1995, 22:1-16.
    • (1995) J. Consum. Res. , vol.22 , pp. 1-16
    • Holt, D.B.1
  • 41
    • 33750816852 scopus 로고    scopus 로고
    • The influence of avatars on online consumer shopping behavior
    • Holzwarth M., Janiszewski C., Neumann M.M. The influence of avatars on online consumer shopping behavior. J. Mark. 2006, 70(4):19-36.
    • (2006) J. Mark. , vol.70 , Issue.4 , pp. 19-36
    • Holzwarth, M.1    Janiszewski, C.2    Neumann, M.M.3
  • 42
    • 0000652982 scopus 로고
    • Perceived control and the effect of crowding and consumer choice on the service experience
    • Hui M.K., Bateson J.E.G. Perceived control and the effect of crowding and consumer choice on the service experience. J. Consum. Res. 1991, 18:174-184.
    • (1991) J. Consum. Res. , vol.18 , pp. 174-184
    • Hui, M.K.1    Bateson, J.E.G.2
  • 43
    • 84878881249 scopus 로고    scopus 로고
    • Customer service experiences. Developing and applying a sequential incident laddering technique
    • Jüttner U., Schaffner D., Windler K., Maklan S. Customer service experiences. Developing and applying a sequential incident laddering technique. Eur. J. Mark. 2013, 47(5/6):738-768.
    • (2013) Eur. J. Mark. , vol.47 , Issue.5-6 , pp. 738-768
    • Jüttner, U.1    Schaffner, D.2    Windler, K.3    Maklan, S.4
  • 44
    • 80051732931 scopus 로고    scopus 로고
    • Co-creation in virtual worlds: the design of the user experience
    • Kohler T., Fueller J., Matzler K., Stieger D. Co-creation in virtual worlds: the design of the user experience. MIS Q. 2011, 35(3):773-788.
    • (2011) MIS Q. , vol.35 , Issue.3 , pp. 773-788
    • Kohler, T.1    Fueller, J.2    Matzler, K.3    Stieger, D.4
  • 45
    • 0036003878 scopus 로고    scopus 로고
    • The field behind the screen: using netnography for marketing research in online communities
    • Kozinets R.V. The field behind the screen: using netnography for marketing research in online communities. J. Mark. Res. 2002, 39:61-72.
    • (2002) J. Mark. Res. , vol.39 , pp. 61-72
    • Kozinets, R.V.1
  • 46
    • 55849116730 scopus 로고    scopus 로고
    • The wisdom of consumer crowds: collective innovation in the age of networked marketing
    • Kozinets R.V., Hemetsberger A., Schau H.J. The wisdom of consumer crowds: collective innovation in the age of networked marketing. J. MacroMark. 2008, 28:339-354.
    • (2008) J. MacroMark. , vol.28 , pp. 339-354
    • Kozinets, R.V.1    Hemetsberger, A.2    Schau, H.J.3
  • 47
    • 79960871709 scopus 로고    scopus 로고
    • Customer experience quality: an exploration in business and consumer contexts using repertory grid technique
    • Lemke F., Clark M., Wilson H. Customer experience quality: an exploration in business and consumer contexts using repertory grid technique. J. Acad. Mark. Sci. 2011, 39(6):846-869.
    • (2011) J. Acad. Mark. Sci. , vol.39 , Issue.6 , pp. 846-869
    • Lemke, F.1    Clark, M.2    Wilson, H.3
  • 48
    • 0034239020 scopus 로고    scopus 로고
    • Describing and measuring emotional response to shopping experience
    • Machleit K.A., Eroglu S.A. Describing and measuring emotional response to shopping experience. J. Bus. Res. 2000, 49:101-111.
    • (2000) J. Bus. Res. , vol.49 , pp. 101-111
    • Machleit, K.A.1    Eroglu, S.A.2
  • 49
    • 0036376370 scopus 로고    scopus 로고
    • When web pages influence choice: effects of visual primes on experts and novices
    • Mandel N., Johnson E. When web pages influence choice: effects of visual primes on experts and novices. J. Consum. Res. 2002, 29(2):235-245.
    • (2002) J. Consum. Res. , vol.29 , Issue.2 , pp. 235-245
    • Mandel, N.1    Johnson, E.2
  • 50
    • 8744262108 scopus 로고    scopus 로고
    • Play, flow, and the online search experience
    • Mathwick C., Rigdon E. Play, flow, and the online search experience. J. Consum. Res. 2004, 31(2):324-332.
    • (2004) J. Consum. Res. , vol.31 , Issue.2 , pp. 324-332
    • Mathwick, C.1    Rigdon, E.2
  • 51
    • 0002741793 scopus 로고    scopus 로고
    • Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment
    • Mathwick C., Malhotra N., Rigdon E. Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment. J. Retail. 2001, 77:39-56.
    • (2001) J. Retail. , vol.77 , pp. 39-56
    • Mathwick, C.1    Malhotra, N.2    Rigdon, E.3
  • 52
    • 0001836974 scopus 로고
    • Culture and consumption: a theoretical account of the structure and movement of the cultural meaning of consumer goods
    • McCracken G. Culture and consumption: a theoretical account of the structure and movement of the cultural meaning of consumer goods. J. Consum. Res. 1986, 13:71-84.
    • (1986) J. Consum. Res. , vol.13 , pp. 71-84
    • McCracken, G.1
  • 53
    • 84896923416 scopus 로고    scopus 로고
    • Online shopping experiences: the use and appropriation of commercial websites through a qualitative survey carried out in France
    • Proceedings of the 41th Annual Conference of the Academy of Marketing Science. May 16-19, New Orleans, USA.
    • Michaud-Trévinal, A., Stenger, T., 2012. Online shopping experiences: the use and appropriation of commercial websites through a qualitative survey carried out in France. In: Proceedings of the 41th Annual Conference of the Academy of Marketing Science. May 16-19, New Orleans, USA.
    • (2012)
    • Michaud-Trévinal, A.1    Stenger, T.2
  • 55
    • 84919500501 scopus 로고    scopus 로고
    • From CCT to CCC, Building consumer culture community
    • Routledge, New York, J.F. Sherry, E. Fischer (Eds.)
    • Moisander J., Peñaloza L., Valtonen A. From CCT to CCC, Building consumer culture community. Explorations of Consumer Culture Theory 2009, 7-33. Routledge, New York. J.F. Sherry, E. Fischer (Eds.).
    • (2009) Explorations of Consumer Culture Theory , pp. 7-33
    • Moisander, J.1    Peñaloza, L.2    Valtonen, A.3
  • 57
    • 79956273910 scopus 로고    scopus 로고
    • Managing customer experiences in online product communities
    • Nambisan P., Watt J.H. Managing customer experiences in online product communities. J. Bus. Res. 2011, 64:889-895.
    • (2011) J. Bus. Res. , vol.64 , pp. 889-895
    • Nambisan, P.1    Watt, J.H.2
  • 58
    • 0038120970 scopus 로고    scopus 로고
    • The influence of goal-directed and experiential activities on online flow experiences
    • Novak T.P., Hoffman D.L., Duhacheck A. The influence of goal-directed and experiential activities on online flow experiences. J. Consum. Psychol. 2003, 13(1 and 2):3-16.
    • (2003) J. Consum. Psychol. , vol.13 , Issue.1-2 , pp. 3-16
    • Novak, T.P.1    Hoffman, D.L.2    Duhacheck, A.3
  • 59
    • 0034340409 scopus 로고    scopus 로고
    • Measuring the customer experience in online environments: a structural modeling approach
    • Novak T.P., Hoffman D.L., Yung Y.-F. Measuring the customer experience in online environments: a structural modeling approach. Mark. Sci. 2000, 19(1):22-42.
    • (2000) Mark. Sci. , vol.19 , Issue.1 , pp. 22-42
    • Novak, T.P.1    Hoffman, D.L.2    Yung, Y.-F.3
  • 60
    • 84865046319 scopus 로고    scopus 로고
    • The effect of colors of e-commerce websites on consumer mood, memorization and buying intention
    • Pelet J.-E., Papadopoulou P. The effect of colors of e-commerce websites on consumer mood, memorization and buying intention. Eur. J. Inform. Syst. 2012, 21:438-467.
    • (2012) Eur. J. Inform. Syst. , vol.21 , pp. 438-467
    • Pelet, J.-E.1    Papadopoulou, P.2
  • 61
    • 80053086197 scopus 로고    scopus 로고
    • Exploring effects of online shopping experiences on browser satisfaction and e-tail performance
    • Pentina I., Amialchuk A., Taylor D.G. Exploring effects of online shopping experiences on browser satisfaction and e-tail performance. Int. J. Retail and Distrib. Manag. 2011, 39(10):742-758.
    • (2011) Int. J. Retail and Distrib. Manag. , vol.39 , Issue.10 , pp. 742-758
    • Pentina, I.1    Amialchuk, A.2    Taylor, D.G.3
  • 63
    • 84993110618 scopus 로고    scopus 로고
    • Digital natives, digital immigrants, part 1, On the Horizon, IX, 5, oct.
    • Prensky, M., 2001. Digital natives, digital immigrants, part 1, On the Horizon, IX, 5, oct.
    • (2001)
    • Prensky, M.1
  • 64
    • 84992932637 scopus 로고
    • Going to extremes: managing service encounters and assessing provider performance
    • Price L.L., Arnould E., Tierney P. Going to extremes: managing service encounters and assessing provider performance. J. Mark. 1995, 59(2):83-97.
    • (1995) J. Mark. , vol.59 , Issue.2 , pp. 83-97
    • Price, L.L.1    Arnould, E.2    Tierney, P.3
  • 65
    • 84934181851 scopus 로고
    • The ritual dimension of consumer behavior
    • Rook D.W. The ritual dimension of consumer behavior. J. Consum. Res. 1985, 12:251-264.
    • (1985) J. Consum. Res. , vol.12 , pp. 251-264
    • Rook, D.W.1
  • 66
    • 84861668997 scopus 로고    scopus 로고
    • With or without you: interactive effects of retail density and need for affiliation on shopping pleasure and spending
    • Rompay T.J.L., Krooshoop J., Verhoeven J.W.M., Pruyn Ad T.H. With or without you: interactive effects of retail density and need for affiliation on shopping pleasure and spending. J. Bus. Res. 2012, 65:1126-1131.
    • (2012) J. Bus. Res. , vol.65 , pp. 1126-1131
    • Rompay, T.J.L.1    Krooshoop, J.2    Verhoeven, J.W.M.3    Pruyn, A.T.H.4
  • 67
    • 84861531564 scopus 로고    scopus 로고
    • Online customer experience in e-retailing: an empirical model of antecedents and outcomes
    • Rose S., Clarck M., Samouel P., Hair N. Online customer experience in e-retailing: an empirical model of antecedents and outcomes. J. Retail. 2012, 88(2):308-322.
    • (2012) J. Retail. , vol.88 , Issue.2 , pp. 308-322
    • Rose, S.1    Clarck, M.2    Samouel, P.3    Hair, N.4
  • 68
    • 70349496065 scopus 로고    scopus 로고
    • How brand community practices create value
    • Schau H.J., Muñiz A.M., Arnould J. How brand community practices create value. J. Mark. 2009, 73:30-51.
    • (2009) J. Mark. , vol.73 , pp. 30-51
    • Schau, H.J.1    Muñiz, A.M.2    Arnould, J.3
  • 70
    • 84866040952 scopus 로고    scopus 로고
    • Conflicting attitudes and scepticism towards online shopping: the mediating role of experience
    • Soopramanien D.G.R. Conflicting attitudes and scepticism towards online shopping: the mediating role of experience. Int. J. Consum. Stud. 2011, 35(3):338-347.
    • (2011) Int. J. Consum. Stud. , vol.35 , Issue.3 , pp. 338-347
    • Soopramanien, D.G.R.1
  • 72
    • 84896975355 scopus 로고    scopus 로고
    • Achat et Internet
    • Stenger, T., Bourliataux-Lajoinie, S. E-Marketing & E-Commerce - Concepts, Outils, Pratiques. Coll. Management Sup, Dunod
    • Stenger, T., 2011a. Achat et Internet. In: Stenger, T., Bourliataux-Lajoinie, S. E-Marketing & E-Commerce - Concepts, Outils, Pratiques. Coll. Management Sup, Dunod, pp. 249-288.
    • (2011) , pp. 249-288
    • Stenger, T.1
  • 73
    • 84888172942 scopus 로고    scopus 로고
    • La prescription de l'action collective - double stratégie d'exploitation de la participation sur les réseaux socionumériques. Hermès, avril, CNRS
    • Stenger, T., 2011b. La prescription de l'action collective - double stratégie d'exploitation de la participation sur les réseaux socionumériques. Hermès, vol. 59, avril, CNRS, pp. 127-133.
    • (2011) , vol.59 , pp. 127-133
    • Stenger, T.1
  • 74
    • 84896925572 scopus 로고    scopus 로고
    • Médias sociaux: clarification et cartographie - pour une approche sociotechnique
    • Stenger T., Coutant A. Médias sociaux: clarification et cartographie - pour une approche sociotechnique. Déc. Mark. 2013, 70:107-117.
    • (2013) Déc. Mark. , vol.70 , pp. 107-117
    • Stenger, T.1    Coutant, A.2
  • 75
    • 0033092827 scopus 로고    scopus 로고
    • The role of perceived risk in the quality-value relationship: a study in a retail environment
    • Sweeney J.C., Soutar G.N., Johnson L. The role of perceived risk in the quality-value relationship: a study in a retail environment. J. Retail. 1999, 75-105(1):77.
    • (1999) J. Retail. , Issue.1 , pp. 77
    • Sweeney, J.C.1    Soutar, G.N.2    Johnson, L.3
  • 76
    • 0001710569 scopus 로고    scopus 로고
    • Consumer perceived value: the development of a multiple item scale
    • Sweeney J.C., Soutar G.N. Consumer perceived value: the development of a multiple item scale. J. Retail. 2001, 77(2):203-220.
    • (2001) J. Retail. , vol.77 , Issue.2 , pp. 203-220
    • Sweeney, J.C.1    Soutar, G.N.2
  • 77
    • 0002309578 scopus 로고
    • Why do people shop?
    • Tauber E.M. Why do people shop?. Mark. Manag. 1972, 4(2):58-60.
    • (1972) Mark. Manag. , vol.4 , Issue.2 , pp. 58-60
    • Tauber, E.M.1
  • 79
    • 0002024087 scopus 로고
    • We gather together: consumption rituals of Thanksgiving day
    • Wallendorf M., Arnould E. We gather together: consumption rituals of Thanksgiving day. J. Consum. Res. 1991, 18(June):13-31.
    • (1991) J. Consum. Res. , vol.18 , Issue.JUNE , pp. 13-31
    • Wallendorf, M.1    Arnould, E.2
  • 80
    • 84882941941 scopus 로고    scopus 로고
    • Dialog on some concepts, definitions and issues pertaining to 'consumption experiences'
    • Woodward M.N., Holbrook M.B. Dialog on some concepts, definitions and issues pertaining to 'consumption experiences'. Mark. Theory 2013, 13(3):323-344.
    • (2013) Mark. Theory , vol.13 , Issue.3 , pp. 323-344
    • Woodward, M.N.1    Holbrook, M.B.2
  • 81
    • 84878825698 scopus 로고    scopus 로고
    • Antecedents and consequences of in-store experiences based on an experiential typology
    • Yoon S.-J. Antecedents and consequences of in-store experiences based on an experiential typology. Eur. J. Mark. 2013, 47(5/6):693-714.
    • (2013) Eur. J. Mark. , vol.47 , Issue.5-6 , pp. 693-714
    • Yoon, S.-J.1
  • 82
    • 84870573554 scopus 로고    scopus 로고
    • Brand communities embedded in social networks
    • Zaglia M.E. Brand communities embedded in social networks. J. Bus. Res. 2013, 66:216-223.
    • (2013) J. Bus. Res. , vol.66 , pp. 216-223
    • Zaglia, M.E.1
  • 83
    • 84896959339 scopus 로고
    • Au Bonheur des Dames, Charpentier, translated as The Ladies' Paradise by Brian Nelson (1995).
    • Zola, E., 1883. Au Bonheur des Dames, Charpentier, translated as The Ladies' Paradise by Brian Nelson (1995).
    • (1883)
    • Zola, E.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.