Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions

Tourism Management

Volumn 42, Issue , 2014, Pages 181-193

  Chathoth, Prakash K ^a   Ungson, Gerardo R ^b   Altinay, Levent ^c   Chan, Eric S W ^d   Harrington, Robert ^e   Okumus, Fevzi ^f  

^a AMERICAN UNIVERSITY OF SHARJAH   (United Arab Emirates)

^b SAN FRANCISCO STATE UNIVERSITY   (United States)

^c OXFORD BROOKES UNIVERSITY   (United Kingdom)

^d THE HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^e UNIVERSITY OF ARKANSAS   (United States)

^f UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

Co creation; Consumer engagement; Organisational barriers; Service dominant logic; Value creating network

Indexed keywords

CULTURAL INFLUENCE; MARKETING; ORGANIZATIONAL FRAMEWORK; SERVICE SECTOR; TOURISM MARKET;

CHINA; HONG KONG;

EID: 84891053482     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2013.12.002     Document Type: Article

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