An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry

International Journal of Contemporary Hospitality Management

Volumn 25, Issue 6, 2013, Pages 823-843

  Bharwani, Sonia ^a   Jauhari, Vinnie ^a  

^a Institute for International Management and Technology   (India)

Author keywords

Competences; Cultural intelligence; Emotional intelligence; Employees attitudes; Experience economy; Frontline employees; Hospitality intelligence; Hospitality management; Interpersonal skills

Indexed keywords

EID: 84881559747     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-05-2012-0065     Document Type: Article

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