Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance

Tourism Management

Volumn 33, Issue 6, 2012, Pages 1483-1492

  Grissemann, Ursula S ^a   Stokburger Sauer, Nicola E ^a  

^a UNIVERSITY OF INNSBRUCK   (Austria)

Author keywords

Co creation; Company support; Customer loyalty; Customer satisfaction; Customer service expenditures

Indexed keywords

CONCEPTUAL FRAMEWORK; CONSUMPTION BEHAVIOR; EMPIRICAL ANALYSIS; EXPENDITURE; NUMERICAL MODEL; SERVICE SECTOR; TOURISM MANAGEMENT;

EID: 84863209203     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2012.02.002     Document Type: Article

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