메뉴 건너뛰기




Volumn 22, Issue 6, 2013, Pages 697-710

Emotional regulation as a mediator between interpersonal mistreatment and distress

Author keywords

Abusive supervision; Emotional labour; Emotional regulation; Incivility; Interpersonal conflict; Interpersonal mistreatment; Occupational stress

Indexed keywords


EID: 84887051656     PISSN: 1359432X     EISSN: 14640643     Source Type: Journal    
DOI: 10.1080/1359432X.2012.698057     Document Type: Article
Times cited : (72)

References (73)
  • 1
    • 77955027726 scopus 로고    scopus 로고
    • Social stressors and strains among police officers: It's not just the bad guys
    • Adams, G. A. and Buck, J. 2010. Social stressors and strains among police officers: It's not just the bad guys. Criminal Justice and Behavior, 37: 1030 - 1040.
    • (2010) Criminal Justice and Behavior , vol.37 , pp. 1030-1040
    • Adams, G.A.1    Buck, J.2
  • 2
    • 0033163769 scopus 로고    scopus 로고
    • Tit for tat? The spiraling effect of incivility in the interpersonal
    • Andersson, L. and Pearson, C. 1999. Tit for tat? The spiraling effect of incivility in the interpersonal. Academy of Management Review, 24: 452 - 471.
    • (1999) Academy of Management Review , vol.24 , pp. 452-471
    • Andersson, L.1    Pearson, C.2
  • 3
    • 0031502846 scopus 로고    scopus 로고
    • Petty tyranny in organizations: A preliminary examination of antecedents and consequences
    • Ashforth, B. 1997. Petty tyranny in organizations: A preliminary examination of antecedents and consequences. Canadian Journal of Administrative Sciences, 14: 126 - 140.
    • (1997) Canadian Journal of Administrative Sciences , vol.14 , pp. 126-140
    • Ashforth, B.1
  • 4
    • 33845298243 scopus 로고    scopus 로고
    • Emotional dissonance, burnout, and in-role performance among nurses and police officers
    • Bakker, A. and Heuven, E. 2006. Emotional dissonance, burnout, and in-role performance among nurses and police officers. International Journal of Stress Management, 13: 423 - 440.
    • (2006) International Journal of Stress Management , vol.13 , pp. 423-440
    • Bakker, A.1    Heuven, E.2
  • 5
    • 0036000509 scopus 로고    scopus 로고
    • Assessment and prevention of sexual harassment of employees: An applied guide to creating healthy organizations
    • Bell, M., Quick, J. and Cycyota, C. 2002. Assessment and prevention of sexual harassment of employees: An applied guide to creating healthy organizations. International Journal of Selection and Assessment, 10: 160 - 167.
    • (2002) International Journal of Selection and Assessment , vol.10 , pp. 160-167
    • Bell, M.1    Quick, J.2    Cycyota, C.3
  • 6
    • 70350532221 scopus 로고    scopus 로고
    • Rejection elicits emotional reactions but neither causes immediate distress nor lowers self-esteem: A meta-analytic review of 192 studies on social exclusion
    • Blackhart, G. C., Nelson, B. C., Knowles, M. L. and Baumeister, R. F. 2009. Rejection elicits emotional reactions but neither causes immediate distress nor lowers self-esteem: A meta-analytic review of 192 studies on social exclusion. Personality and Social Psychology Review, 13: 269 - 309.
    • (2009) Personality and Social Psychology Review , vol.13 , pp. 269-309
    • Blackhart, G.C.1    Nelson, B.C.2    Knowles, M.L.3    Baumeister, R.F.4
  • 7
    • 34748920029 scopus 로고    scopus 로고
    • Interpersonal emotions: The role of supervision and leadership
    • Bono, J., Foldes, H., Vinson, G. and Muros, J. 2007. Interpersonal emotions: The role of supervision and leadership. Journal of Applied Psychology, 92: 1357 - 1367.
    • (2007) Journal of Applied Psychology , vol.92 , pp. 1357-1367
    • Bono, J.1    Foldes, H.2    Vinson, G.3    Muros, J.4
  • 8
    • 33748657594 scopus 로고    scopus 로고
    • Interpersonal harassment from the victim's perspective: A theoretical model and meta-analysis
    • Bowling, N. and Beehr, T. 2006. Interpersonal harassment from the victim's perspective: A theoretical model and meta-analysis. Journal of Applied Psychology, 91: 998 - 1012.
    • (2006) Journal of Applied Psychology , vol.91 , pp. 998-1012
    • Bowling, N.1    Beehr, T.2
  • 9
    • 84869880003 scopus 로고    scopus 로고
    • An attributional analysis of employees' responses to abusive supervision
    • In: Neider L. L., Schriesheim C. A., Neider L. L., Schriesheim C. A., editors Greenwich, CT, Greenwich, CT,: Information Age Publishing
    • Breaux, D. M., Tepper, B. J., Carr, J. C. and Folger, R. G. 2010. " An attributional analysis of employees' responses to abusive supervision ". In The "dark" side of management, Edited by: Neider, L. L., Schriesheim, C. A., Neider, L. L. and Schriesheim, C. A. 69 - 92. Greenwich, CT: Information Age Publishing.
    • (2010) The "dark" side of management , pp. 69-92
    • Breaux, D.M.1    Tepper, B.J.2    Carr, J.C.3    Folger, R.G.4
  • 10
    • 85047690351 scopus 로고    scopus 로고
    • Testing a conservation of resources model of the dynamics of emotional labor
    • Brotheridge, C. and Lee, R. 2002. Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 7: 57 - 67.
    • (2002) Journal of Occupational Health Psychology , vol.7 , pp. 57-67
    • Brotheridge, C.1    Lee, R.2
  • 11
    • 33747663661 scopus 로고    scopus 로고
    • The social-stressors counterproductive work behaviors link: Are conflicts with supervisors and co-workers the same?
    • Bruk-Lee, V. and Spector, P. 2006. The social-stressors counterproductive work behaviors link: Are conflicts with supervisors and co-workers the same?. Journal of Occupational Health Psychology, 11: 145 - 156.
    • (2006) Journal of Occupational Health Psychology , vol.11 , pp. 145-156
    • Bruk-Lee, V.1    Spector, P.2
  • 14
    • 37149032390 scopus 로고    scopus 로고
    • From insult to injury: Explaining the impact of incivility
    • Caza, B. and Cortina, L. M. 2007. From insult to injury: Explaining the impact of incivility. Basic and Applied Social Psychology, 29: 335 - 350.
    • (2007) Basic and Applied Social Psychology , vol.29 , pp. 335-350
    • Caza, B.1    Cortina, L.M.2
  • 16
    • 67650112945 scopus 로고    scopus 로고
    • Patterns and profiles of response to incivility in the workplace
    • Cortina, L. M. and Magley, V. J. 2009. Patterns and profiles of response to incivility in the workplace. Journal of Occupational Health Psychology, 14: 272 - 288.
    • (2009) Journal of Occupational Health Psychology , vol.14 , pp. 272-288
    • Cortina, L.M.1    Magley, V.J.2
  • 18
    • 70249117533 scopus 로고    scopus 로고
    • Contextualizing emotional display rules: Examining the roles of targets and discrete emotions in shaping display rule perceptions
    • Diefendorff, J. M. and Greguras, G. J. 2009. Contextualizing emotional display rules: Examining the roles of targets and discrete emotions in shaping display rule perceptions. Journal of Management, 35: 880 - 898.
    • (2009) Journal of Management , vol.35 , pp. 880-898
    • Diefendorff, J.M.1    Greguras, G.J.2
  • 19
    • 77955670472 scopus 로고    scopus 로고
    • Not all emotional display rules are created equal: Distinguishing between prescriptive and contextual display rules
    • In: Ashkanasy N. M., Cooper C. L., editors Northampton, CT, Northampton, CT,: Edward Elgar
    • Diefendorff, J. M. and Richard, E. M. 2008. " Not all emotional display rules are created equal: Distinguishing between prescriptive and contextual display rules ". In Research companion to emotion in organizations (pp. 316-334), Edited by: Ashkanasy, N. M. and Cooper, C. L. Northampton, CT: Edward Elgar.
    • (2008) Research companion to emotion in organizations (pp. 316-334)
    • Diefendorff, J.M.1    Richard, E.M.2
  • 20
    • 55749108343 scopus 로고    scopus 로고
    • Linking emotion regulation strategies to affective events and negative emotions at work
    • Diefendorff, J., Richard, E. and Yang, J. 2008. Linking emotion regulation strategies to affective events and negative emotions at work. Journal of Vocational Behavior, 73: 498 - 508.
    • (2008) Journal of Vocational Behavior , vol.73 , pp. 498-508
    • Diefendorff, J.1    Richard, E.2    Yang, J.3
  • 22
    • 84919526146 scopus 로고    scopus 로고
    • Motives and norms underlying emotion regulation
    • In: Philippot P., Feldman R. S., editors Mahwah, NJ, Mahwah, NJ,: Lawrence Erlbaum Associates, Inc
    • Fischer, A. H., Manstead, A. S. R., Evers, C., Timmers, M. and Valk, G. 2004. " Motives and norms underlying emotion regulation ". In The regulation of emotion, Edited by: Philippot, P. and Feldman, R. S. 187 - 212. Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
    • (2004) The regulation of emotion , pp. 187-212
    • Fischer, A.H.1    Manstead, A.S.R.2    Evers, C.3    Timmers, M.4    Valk, G.5
  • 23
    • 0002177933 scopus 로고    scopus 로고
    • Fairness theory: Justice as accountability
    • Stanford, CA, Stanford, CA,: Stanford University Press
    • Folger, R. and Cropanzano, R. 2001. " Fairness theory: Justice as accountability ". In Advances in organization justice, 1 - 55. Stanford, CA: Stanford University Press.
    • (2001) Advances in organization justice , pp. 1-55
    • Folger, R.1    Cropanzano, R.2
  • 25
    • 0034170081 scopus 로고    scopus 로고
    • Interpersonal conflict at work and psychological outcomes: Testing a model among young workers
    • Frone, M. 2000. Interpersonal conflict at work and psychological outcomes: Testing a model among young workers. Journal of Occupational Health Psychology, 5: 246 - 255.
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 246-255
    • Frone, M.1
  • 26
    • 73949088528 scopus 로고    scopus 로고
    • Anger in organizations: Review and integration
    • Gibson, D. and Callister, R. 2010. Anger in organizations: Review and integration. Journal of Management, 36: 66 - 93.
    • (2010) Journal of Management , vol.36 , pp. 66-93
    • Gibson, D.1    Callister, R.2
  • 27
    • 34548857108 scopus 로고    scopus 로고
    • Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation
    • Goldberg, L. and Grandey, A. 2007. Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation. Journal of Occupational Health Psychology, 12: 301 - 318.
    • (2007) Journal of Occupational Health Psychology , vol.12 , pp. 301-318
    • Goldberg, L.1    Grandey, A.2
  • 28
    • 0033631637 scopus 로고    scopus 로고
    • Emotion regulation in the interpersonal: A new way to conceptualize emotional labor
    • Grandey, A. 2000. Emotion regulation in the interpersonal: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5: 95 - 110.
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 95-110
    • Grandey, A.1
  • 29
    • 0037296863 scopus 로고    scopus 로고
    • When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery
    • Grandey, A. 2003. When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 48: 86 - 96.
    • (2003) Academy of Management Journal , vol.48 , pp. 86-96
    • Grandey, A.1
  • 30
    • 8144222563 scopus 로고    scopus 로고
    • The customer is not always right: Customer aggression and emotion regulation of service employees
    • Grandey, A., Dickter, D. and Sin, H. 2004. The customer is not always right: Customer aggression and emotion regulation of service employees. Journal of Organizational Behavior, 25: 397 - 418.
    • (2004) Journal of Organizational Behavior , vol.25 , pp. 397-418
    • Grandey, A.1    Dickter, D.2    Sin, H.3
  • 31
    • 33846570017 scopus 로고    scopus 로고
    • Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor
    • Grandey, A., Kern, J. and Frone, M. 2007. Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor. Journal of Occupational Health Psychology, 12: 63 - 79.
    • (2007) Journal of Occupational Health Psychology , vol.12 , pp. 63-79
    • Grandey, A.1    Kern, J.2    Frone, M.3
  • 32
    • 0001376349 scopus 로고    scopus 로고
    • The emerging field of emotional regulation: An integrative review
    • Gross, J. J. 1998. The emerging field of emotional regulation: An integrative review. Review of General Psychology, 2: 271 - 299.
    • (1998) Review of General Psychology , vol.2 , pp. 271-299
    • Gross, J.J.1
  • 33
    • 84990374163 scopus 로고    scopus 로고
    • The consequences of dysfunctional customer behavior
    • Harris, L. and Reynolds, K. 2003. The consequences of dysfunctional customer behavior. Journal of Service Research, 6: 144 - 161.
    • (2003) Journal of Service Research , vol.6 , pp. 144-161
    • Harris, L.1    Reynolds, K.2
  • 34
    • 79953051385 scopus 로고    scopus 로고
    • Incivility, social undermining, bullying. oh my! A call to reconcile constructs within workplace aggression research
    • Hershcovis, M. S. 2011. Incivility, social undermining, bullying. oh my! A call to reconcile constructs within workplace aggression research. Journal of Organizational Behavior, 32: 499 - 519.
    • (2011) Journal of Organizational Behavior , vol.32 , pp. 499-519
    • Hershcovis, M.S.1
  • 35
    • 72449140612 scopus 로고    scopus 로고
    • Towards a multi-foci approach to interpersonal aggression: A meta-analytic review of outcomes from different perpetrators
    • Hershcovis, M. and Barling, J. 2010. Towards a multi-foci approach to interpersonal aggression: A meta-analytic review of outcomes from different perpetrators. Journal of Organizational Behavior, 31: 24 - 44.
    • (2010) Journal of Organizational Behavior , vol.31 , pp. 24-44
    • Hershcovis, M.1    Barling, J.2
  • 37
    • 0024632747 scopus 로고
    • Conservation of resources: A new attempt at conceptualizing stress
    • Hobfoll, S. 1989. Conservation of resources: A new attempt at conceptualizing stress. The American Psychologist, 44: 513 - 524.
    • (1989) The American Psychologist , vol.44 , pp. 513-524
    • Hobfoll, S.1
  • 38
    • 79960365703 scopus 로고    scopus 로고
    • On the costs and benefits of emotional labor: A meta-analysis of three decades of research
    • 2011. On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Journal Of Occupational Health Psychology, 16: 361 - 389.
    • (2011) Journal Of Occupational Health Psychology , vol.16 , pp. 361-389
  • 40
    • 0000337762 scopus 로고
    • The psychology of social impact
    • Latané, B. 1981. The psychology of social impact. The American Psychologist, 36: 343 - 356.
    • (1981) The American Psychologist , vol.36 , pp. 343-356
    • Latané, B.1
  • 42
    • 82855170807 scopus 로고    scopus 로고
    • The impact of civility interventions on employee social behavior, distress, and attitudes
    • Leiter, M., Spence, H. Laschinger, Day, A. and Oore, D. 2011. The impact of civility interventions on employee social behavior, distress, and attitudes. Journal of Applied Psychology, 96: 1258 - 1274.
    • (2011) Journal of Applied Psychology , vol.96 , pp. 1258-1274
    • Leiter, M.1    Spence, H.L.2    Day, A.3    Oore, D.4
  • 44
    • 77954626853 scopus 로고    scopus 로고
    • Individual differences in emotion regulation, emotional experiences at work, and work-related outcomes: A two-study investigation
    • Liu, Y., Prati, L., Perrewé, P. L. and Brymer, R. A. 2010. Individual differences in emotion regulation, emotional experiences at work, and work-related outcomes: A two-study investigation. Journal of Applied Social Psychology, 40: 1515 - 1538.
    • (2010) Journal of Applied Social Psychology , vol.40 , pp. 1515-1538
    • Liu, Y.1    Prati, L.2    Perrewé, P.L.3    Brymer, R.A.4
  • 45
    • 36348975074 scopus 로고    scopus 로고
    • Advances in occupational health: From a stressful beginning to a positive future
    • Macik-Frey, M., Quick, J. and Nelson, D. L. 2007. Advances in occupational health: From a stressful beginning to a positive future. Journal of Management, 33: 809 - 840.
    • (2007) Journal of Management , vol.33 , pp. 809-840
    • Macik-Frey, M.1    Quick, J.2    Nelson, D.L.3
  • 46
    • 84881313982 scopus 로고    scopus 로고
    • Biological basis of stress-related diseases
    • In: Antoniou A. S., Cooper C. L., editors Cheltenham, UK, Cheltenham, UK,: Edward Elgar
    • Magiakou, M. A. and Chrousos, G. P. 2005. " Biological basis of stress-related diseases ". In Research companion to organizational health psychology, Edited by: Antoniou, A. S. and Cooper, C. L. 70 - 86. Cheltenham, UK: Edward Elgar.
    • (2005) Research companion to organizational health psychology , pp. 70-86
    • Magiakou, M.A.1    Chrousos, G.P.2
  • 47
    • 27844603263 scopus 로고    scopus 로고
    • Development and validation of the uncivil interpersonal behavior questionnaire
    • Martin, R. J. and Hine, D. W. 2005. Development and validation of the uncivil interpersonal behavior questionnaire. Journal of Occupational Health Psychology, 10: 477 - 490.
    • (2005) Journal of Occupational Health Psychology , vol.10 , pp. 477-490
    • Martin, R.J.1    Hine, D.W.2
  • 48
    • 0034238490 scopus 로고    scopus 로고
    • Development and validation of scores on a two-dimensional Workplace Friendship Scale
    • Nielsen, I. K., Jex, S. M. and Adams, G. A. 2000. Development and validation of scores on a two-dimensional Workplace Friendship Scale. Educational and Psychological Measurement, 60: 628 - 643.
    • (2000) Educational and Psychological Measurement , vol.60 , pp. 628-643
    • Nielsen, I.K.1    Jex, S.M.2    Adams, G.A.3
  • 50
    • 38049150198 scopus 로고    scopus 로고
    • An integrative model of experiencing and responding to mistreatment at work
    • Olson-Buchanan, J. B. and Boswell, W. R. 2008. An integrative model of experiencing and responding to mistreatment at work. Academy of Management Review, 33: 76 - 96.
    • (2008) Academy of Management Review , vol.33 , pp. 76-96
    • Olson-Buchanan, J.B.1    Boswell, W.R.2
  • 51
    • 84919505554 scopus 로고    scopus 로고
    • Physiological consequences of emotion regulation: Taking into account the effects of strategies, personality, and situation
    • Mahwah, NJ, Mahwah, NJ,: Lawrence Erlbaum Associates, Inc
    • Pauls, C. 2004. " Physiological consequences of emotion regulation: Taking into account the effects of strategies, personality, and situation ". In The regulation of emotion, 333 - 358. Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
    • (2004) The regulation of emotion , pp. 333-358
    • Pauls, C.1
  • 52
  • 53
    • 85047682776 scopus 로고    scopus 로고
    • Interpersonal stressors and well-being: A multi-wave study of employees with and without arthritis
    • Potter, P., Smith, B., Strobel, K. and Zautra, A. 2002. Interpersonal stressors and well-being: A multi-wave study of employees with and without arthritis. Journal of Applied Psychology, 87: 789 - 796.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 789-796
    • Potter, P.1    Smith, B.2    Strobel, K.3    Zautra, A.4
  • 54
    • 34047200090 scopus 로고    scopus 로고
    • Motivations to maintain social ties with coworkers: The moderating role of turnover intentions on information exchange
    • Randel, A. E. and Ranft, A. L. 2007. Motivations to maintain social ties with coworkers: The moderating role of turnover intentions on information exchange. Group and Organization Management, 32: 208 - 232.
    • (2007) Group and Organization Management , vol.32 , pp. 208-232
    • Randel, A.E.1    Ranft, A.L.2
  • 56
    • 36649026013 scopus 로고    scopus 로고
    • A cognitive-emotional theory of customer injustice and emotional labor: Implications for customer service, fairness theory, and the multifoci perspective
    • Charlotte, NC, Charlotte, NC,: Information Age
    • Rupp, D. E., McCance, A. S. and Grandey, A. A. 2007. " A cognitive-emotional theory of customer injustice and emotional labor: Implications for customer service, fairness theory, and the multifoci perspective ". In Advances in the psychology of justice and affect, 205 - 232. Charlotte, NC: Information Age.
    • (2007) Advances in the psychology of justice and affect , pp. 205-232
    • Rupp, D.E.1    McCance, A.S.2    Grandey, A.A.3
  • 57
    • 51849085211 scopus 로고    scopus 로고
    • Customer (in)justice and emotional labor: The role of perspective taking, anger, and emotional regulation?
    • Rupp, D., McCance, A., Spencer, S. and Sonntag, K. 2008. Customer (in)justice and emotional labor: The role of perspective taking, anger, and emotional regulation?. Journal of Management, 34: 903 - 924.
    • (2008) Journal of Management , vol.34 , pp. 903-924
    • Rupp, D.1    McCance, A.2    Spencer, S.3    Sonntag, K.4
  • 58
    • 33746395552 scopus 로고    scopus 로고
    • When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions
    • Rupp, D. and Spencer, S. 2006. When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions. Journal of Applied Psychology, 91: 971 - 978.
    • (2006) Journal of Applied Psychology , vol.91 , pp. 971-978
    • Rupp, D.1    Spencer, S.2
  • 59
    • 79952611970 scopus 로고    scopus 로고
    • A multilevel field investigation of emotional labor, affect, work withdrawal, and gender
    • Scott, B. A. and Barnes, C. M. 2011. A multilevel field investigation of emotional labor, affect, work withdrawal, and gender. Academy of Management Journal, 54(1): 116 - 136.
    • (2011) Academy of Management Journal , vol.54 , Issue.1 , pp. 116-136
    • Scott, B.A.1    Barnes, C.M.2
  • 60
    • 0031242268 scopus 로고    scopus 로고
    • Effects of work overload and burnout on cholesterol and triglycerides levels: The moderating effects of emotional reactivity among male and female employees
    • Shirom, A., Westman, M., Shamai, O. and Carel, R. S. 1997. Effects of work overload and burnout on cholesterol and triglycerides levels: The moderating effects of emotional reactivity among male and female employees. Journal of Occupational Health Psychology, 2: 275 - 288.
    • (1997) Journal of Occupational Health Psychology , vol.2 , pp. 275-288
    • Shirom, A.1    Westman, M.2    Shamai, O.3    Carel, R.S.4
  • 61
    • 78549270775 scopus 로고    scopus 로고
    • How rude! Emotional labor as a mediator between customer incivility and employee outcomes
    • Sliter, M., Jex, S., Wolford, K. and McInnerney, J. 2010. How rude! Emotional labor as a mediator between customer incivility and employee outcomes. Journal of Occupational Health Psychology, 15: 468 - 481.
    • (2010) Journal of Occupational Health Psychology , vol.15 , pp. 468-481
    • Sliter, M.1    Jex, S.2    Wolford, K.3    McInnerney, J.4
  • 62
    • 80053607299 scopus 로고    scopus 로고
    • The differential effects of interpersonal conflict from customers and coworkers: Trait anger as a moderator
    • Sliter, M. T., Pui, S., Sliter, K. A. and Jex, S. M. 2011. The differential effects of interpersonal conflict from customers and coworkers: Trait anger as a moderator. Journal of Occupational Health Psychology, 16: 424 - 440.
    • (2011) Journal of Occupational Health Psychology , vol.16 , pp. 424-440
    • Sliter, M.T.1    Pui, S.2    Sliter, K.A.3    Jex, S.M.4
  • 63
    • 0032177778 scopus 로고    scopus 로고
    • Development of four self-report measures of job stressors and strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, and Physical Symptoms Inventory
    • Spector, P. and Jex, S. 1998. Development of four self-report measures of job stressors and strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, and Physical Symptoms Inventory. Journal of Occupational Health Psychology, 3: 356 - 367.
    • (1998) Journal of Occupational Health Psychology , vol.3 , pp. 356-367
    • Spector, P.1    Jex, S.2
  • 64
    • 33645382544 scopus 로고    scopus 로고
    • The role of emotions in the occupational stress process
    • In: Perrewé P. L., Ganster D. C., Perrewé P. L., Ganster D. C., editors Greenwich, CT, Greenwich, CT,: JAI Press
    • Spector, P. E. and Goh, A. 2001. " The role of emotions in the occupational stress process ". In Exploring theoretical mechanisms and perspectives, Edited by: Perrewé, P. L., Ganster, D. C., Perrewé, P. L. and Ganster, D. C. 195 - 232. Greenwich, CT: JAI Press.
    • (2001) Exploring theoretical mechanisms and perspectives , pp. 195-232
    • Spector, P.E.1    Goh, A.2
  • 65
    • 63149178606 scopus 로고    scopus 로고
    • Angry, guilty, and conflicted: Injustice toward coworkers heightens emotional labor through cognitive and emotional mechanisms
    • Spencer, S. and Rupp, D. 2009. Angry, guilty, and conflicted: Injustice toward coworkers heightens emotional labor through cognitive and emotional mechanisms. Journal of Applied Psychology, 94: 429 - 444.
    • (2009) Journal of Applied Psychology , vol.94 , pp. 429-444
    • Spencer, S.1    Rupp, D.2
  • 67
    • 0034340873 scopus 로고    scopus 로고
    • Consequences of abusive supervision
    • Tepper, B. 2000. Consequences of abusive supervision. Academy of Management Journal, 43: 178 - 190.
    • (2000) Academy of Management Journal , vol.43 , pp. 178-190
    • Tepper, B.1
  • 68
    • 34248650134 scopus 로고    scopus 로고
    • Abusive supervision in work organizations: Review synthesis, and research agenda
    • Tepper, B. 2007. Abusive supervision in work organizations: Review synthesis, and research agenda. Journal of Management, 33: 261 - 289.
    • (2007) Journal of Management , vol.33 , pp. 261-289
    • Tepper, B.1
  • 69
    • 0038476381 scopus 로고    scopus 로고
    • Emotion regulation in customer service roles: Testing a model of emotional labor
    • Totterdell, P. and Holman, D. 2003. Emotion regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology, 8: 55 - 73.
    • (2003) Journal of Occupational Health Psychology , vol.8 , pp. 55-73
    • Totterdell, P.1    Holman, D.2
  • 70
    • 21144457677 scopus 로고    scopus 로고
    • It's not only clients: Studying emotion work with clients and co-workers with an event-sampling approach
    • Tschan, F., Rochat, S. and Zapf, D. 2005. It's not only clients: Studying emotion work with clients and co-workers with an event-sampling approach. Journal of Occupational and Organizational Psychology, 78: 195 - 220.
    • (2005) Journal of Occupational and Organizational Psychology , vol.78 , pp. 195-220
    • Tschan, F.1    Rochat, S.2    Zapf, D.3
  • 71
    • 78549240558 scopus 로고    scopus 로고
    • Life on the line: Job demands, perceived co-worker support for safety, and hazardous work events
    • Turner, N., Chimiel, N., Hershcovis, M. and Walls, M. 2010. Life on the line: Job demands, perceived co-worker support for safety, and hazardous work events. Journal of Occupational Health Psychology, 15: 482 - 493.
    • (2010) Journal of Occupational Health Psychology , vol.15 , pp. 482-493
    • Turner, N.1    Chimiel, N.2    Hershcovis, M.3    Walls, M.4
  • 72
    • 39049111593 scopus 로고    scopus 로고
    • Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance
    • Van Dijk, P. and Brown, A. 2006. Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance. Journal of Management and Organization, 12: 101 - 115.
    • (2006) Journal of Management and Organization , vol.12 , pp. 101-115
    • Van Dijk, P.1    Brown, A.2
  • 73
    • 0008948147 scopus 로고    scopus 로고
    • Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work
    • In: Staw B., Cummings L., editors Greenwich, CT, Greenwich, CT,: JAI Press
    • Weiss, H. and Cropanzano, R. 1996. " Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work ". In Research in Organizational behavior, Edited by: Staw, B. and Cummings, L. 1 - 74. Greenwich, CT: JAI Press.
    • (1996) Research in Organizational behavior , pp. 1-74
    • Weiss, H.1    Cropanzano, R.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.