메뉴 건너뛰기




Volumn , Issue , 2008, Pages 316-334

Not all emotional display rules are created equal: Distinguishing between prescriptive and contextual display rules

Author keywords

[No Author keywords available]

Indexed keywords


EID: 77955670472     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4337/9781848443778.00030     Document Type: Chapter
Times cited : (23)

References (57)
  • 2
    • 0041011178 scopus 로고
    • Emotional labor in service roles: the influence of identity
    • Ashforth, B.E. and R.H. Humphrey (1993), 'Emotional labor in service roles: the influence of identity', Academy of Management Review, 18, 88-115.
    • (1993) Academy of Management Review , vol.18 , pp. 88-115
    • Ashforth, B.E.1    Humphrey, R.H.2
  • 3
    • 0000202287 scopus 로고    scopus 로고
    • Emotional labour and authenticity: views from service agents
    • S. Fineman (ed.), London: Sage
    • Ashforth, B.E. and M.A. Tomiuk (2000), 'Emotional labour and authenticity: views from service agents', in S. Fineman (ed.), Emotion in Organizations, London: Sage, pp. 184-203.
    • (2000) Emotion in Organizations , pp. 184-203
    • Ashforth, B.E.1    Tomiuk, M.A.2
  • 4
    • 0038107125 scopus 로고    scopus 로고
    • The ripple effect: emotional contagion and its influence on group behavior
    • Barsade, S.G. (2002), 'The ripple effect: emotional contagion and its influence on group behavior', Administrative Science Quarterly, 47, 644-75.
    • (2002) Administrative Science Quarterly , vol.47 , pp. 644-675
    • Barsade, S.G.1
  • 6
    • 0141990460 scopus 로고    scopus 로고
    • Methods of ecological momentary assessment in organizational research
    • Beal, D.J. and H.M. Weiss (2003), 'Methods of ecological momentary assessment in organizational research', Organizational Research Methods, 6, 440-64.
    • (2003) Organizational Research Methods , vol.6 , pp. 440-464
    • Beal, D.J.1    Weiss, H.M.2
  • 7
    • 0036167531 scopus 로고    scopus 로고
    • Emotional labor and burnout: comparing two perspectives of "people work''
    • Brotheridge, C.M. and A.A. Grandey (2002), 'Emotional labor and burnout: comparing two perspectives of "people work'' ', Journal of Vocational Behavior, 60, 17-39.
    • (2002) Journal of Vocational Behavior , vol.60 , pp. 17-39
    • Brotheridge, C.M.1    Grandey, A.A.2
  • 8
    • 0003924296 scopus 로고
    • Social Psychology
    • New York: Free Press.
    • Brown, R. (1965), Social Psychology, New York: Free Press.
    • (1965)
    • Brown, R.1
  • 9
    • 0004290893 scopus 로고    scopus 로고
    • On the Self-regulation of Behavior
    • Cambridge and New York: Cambridge University Press
    • Carver, C.S. and M.F. Scheier (1998), On the Self-regulation of Behavior, Cambridge and New York: Cambridge University Press
    • (1998)
    • Carver, C.S.1    Scheier, M.F.2
  • 10
    • 3042548766 scopus 로고    scopus 로고
    • The impact of display rules and emotional labor on psychological well-being at work
    • P.L. Perrewé and D.C. Ganster (eds), Amsterdam: Elsevier
    • Cropanzano, R., H.M. Weiss and S.M. Elias (2004), 'The impact of display rules and emotional labor on psychological well-being at work', in P.L. Perrewé and D.C. Ganster (eds), Research in Occupational Stress and Well Being, vol. 3, Amsterdam: Elsevier, pp. 45-89.
    • (2004) Research in Occupational Stress and Well Being , vol.3 , pp. 45-89
    • Cropanzano, R.1    Weiss, H.M.2    Elias, S.M.3
  • 12
    • 0344585434 scopus 로고    scopus 로고
    • Understanding the emotional labor process: a control theory perspective
    • Diefendorff, J.M. and R.H. Gosserand (2003), 'Understanding the emotional labor process: a control theory perspective', Journal of Organizational Behavior, 24, 945-59.
    • (2003) Journal of Organizational Behavior , vol.24 , pp. 945-959
    • Diefendorff, J.M.1    Gosserand, R.H.2
  • 13
    • 33846613826 scopus 로고    scopus 로고
    • Contextualizing emotional display rules: taking a closer look at targets, discrete emotions, and behavioral responses
    • E.M. Richard and J.C. Wallace (chairs), paper presented at the 21st Annual Society for Industrial and Organizational Psychology meeting, Dallas, TX, May.
    • Diefendorff, J.M. and G.J. Greguras (2006), 'Contextualizing emotional display rules: taking a closer look at targets, discrete emotions, and behavioral responses', in E.M. Richard and J.C. Wallace (chairs), New Directions in Emotional Labor Research, paper presented at the 21st Annual Society for Industrial and Organizational Psychology meeting, Dallas, TX, May.
    • (2006) New Directions in Emotional Labor Research
    • Diefendorff, J.M.1    Greguras, G.J.2
  • 14
    • 0037396172 scopus 로고    scopus 로고
    • Antecedents and consequences of emotional display rule perceptions
    • Diefendorff, J.M. and E.M. Richard (2003), 'Antecedents and consequences of emotional display rule perceptions', Journal of Applied Psychology, 88, 2-284.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 2-284
    • Diefendorff, J.M.1    Richard, E.M.2
  • 16
    • 0001570335 scopus 로고
    • Cross culture studies of facial expression
    • P. Ekman (ed.), New York: Academic Press
    • Ekman, P. (1973), 'Cross culture studies of facial expression', in P. Ekman (ed.), Darwin and Facial Expression: A Century of Research in Review, New York: Academic Press, pp. 162-222.
    • (1973) Darwin and Facial Expression: A Century of Research in Review , pp. 162-222
    • Ekman, P.1
  • 17
    • 0027588084 scopus 로고
    • Facial expression and emotion
    • Ekman, P. (1993), 'Facial expression and emotion', American Psychologist, 48, 384-92.
    • (1993) American Psychologist , vol.48 , pp. 384-392
    • Ekman, P.1
  • 18
    • 0001848682 scopus 로고
    • The repertoire of nonverbal behavior: categories, origins, usage, and coding
    • Ekman, P. and W. Friesen (1969), 'The repertoire of nonverbal behavior: categories, origins, usage, and coding', Semiotica, 1, 49-98.
    • (1969) Semiotica , vol.1 , pp. 49-98
    • Ekman, P.1    Friesen, W.2
  • 19
    • 0004079405 scopus 로고
    • Unmasking the Face: A Guide to Recognizing Emotions from Facial Clues
    • Englewood Cliffs, NJ: Prentice-Hall.
    • Ekman, P. and W. Friesen (1975), Unmasking the Face: A Guide to Recognizing Emotions from Facial Clues, Englewood Cliffs, NJ: Prentice-Hall.
    • (1975)
    • Ekman, P.1    Friesen, W.2
  • 20
    • 84921599912 scopus 로고    scopus 로고
    • What the Face Reveals: Basic and Applied Studies of Spontaneous Expression Using the Facial Action Coding System (FACS)
    • Oxford and New York: Oxford University Press.
    • Ekman, P. and E.L. Rosenberg (eds) (1997), What the Face Reveals: Basic and Applied Studies of Spontaneous Expression Using the Facial Action Coding System (FACS), Oxford and New York: Oxford University Press.
    • (1997)
    • Ekman, P.1    Rosenberg, E.L.2
  • 23
    • 29444445069 scopus 로고    scopus 로고
    • Display rules and emotional labor: the moderating role of commitment
    • Gosserand, R.H. and J.M. Diefendorff (2005), 'Display rules and emotional labor: the moderating role of commitment', Journal of Applied Psychology, 90, 1256-64.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 1256-1264
    • Gosserand, R.H.1    Diefendorff, J.M.2
  • 24
    • 0033631637 scopus 로고    scopus 로고
    • Emotion regulation in the workplace: a new way to conceptualize emotional labor
    • Grandey, A.A. (2000), 'Emotion regulation in the workplace: a new way to conceptualize emotional labor', Journal of Occupational Health Psychology, 5, 1-95.
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 1-95
    • Grandey, A.A.1
  • 25
    • 0000442966 scopus 로고
    • Facets of emotional expressivity: three self-report factors and their correlates
    • Gross, J.J. and O.P. John (1995), 'Facets of emotional expressivity: three self-report factors and their correlates', Personality and Individual Differences, 19, 555-68.
    • (1995) Personality and Individual Differences , vol.19 , pp. 555-568
    • Gross, J.J.1    John, O.P.2
  • 27
    • 29644435746 scopus 로고    scopus 로고
    • Nonverbal behavior and the vertical dimension of social relations: a meta-analysis
    • Hall, J.A., E.J. Coats and L.V. LeBeau (2005), 'Nonverbal behavior and the vertical dimension of social relations: a meta-analysis', Psychological Bulletin, 131, 898-924.
    • (2005) Psychological Bulletin , vol.131 , pp. 898-924
    • Hall, J.A.1    Coats, E.J.2    LeBeau, L.V.3
  • 28
    • 85069546186 scopus 로고    scopus 로고
    • A conceptual examination of the causal sequences of emotional labor, emotional dissonance and emotional exhaustion: the argument for the role of contextual and provider characteristics
    • N.M. Ashkanasy, W.J. Zerbe and C.E.J. Härtel (eds), New York: M.E. Sharpe
    • Härtel, C.E.J., A.C.F. Hsu and M. Boyle (2002), 'A conceptual examination of the causal sequences of emotional labor, emotional dissonance and emotional exhaustion: the argument for the role of contextual and provider characteristics', in N.M. Ashkanasy, W.J. Zerbe and C.E.J. Härtel (eds), Managing Emotions in the Workplace, New York: M.E. Sharpe, pp. 251-75.
    • (2002) Managing Emotions in the Workplace , pp. 251-275
    • Härtel, C.E.J.1    Hsu, A.C.F.2    Boyle, M.3
  • 29
    • 84887686822 scopus 로고
    • The Managed Heart: Commercialization of Human Feeling
    • Berkeley, CA: University of California Press.
    • Hochschild, A.R. (1983), The Managed Heart: Commercialization of Human Feeling, Berkeley, CA: University of California Press.
    • (1983)
    • Hochschild, A.R.1
  • 31
    • 0141807050 scopus 로고    scopus 로고
    • Relational meaning and discreet emotions
    • K.R. Scherer, A. Schorr and T. Johnstone (eds), Oxford and New York: Oxford University Press
    • Lazarus, R.S. (2001), 'Relational meaning and discreet emotions', in K.R. Scherer, A. Schorr and T. Johnstone (eds), Appraisal Processes in Emotion: Theory, Methods, and Research, Oxford and New York: Oxford University Press, pp. 37-67.
    • (2001) Appraisal Processes in Emotion: Theory, Methods, and Research , pp. 37-67
    • Lazarus, R.S.1
  • 32
    • 85047694075 scopus 로고    scopus 로고
    • Status and solidarity in social comparison: agentic and communal values and vertical and horizontal directions
    • Locke, K.D. (2003), 'Status and solidarity in social comparison: agentic and communal values and vertical and horizontal directions', Journal of Personality and Social Psychology, 84, 619-31.
    • (2003) Journal of Personality and Social Psychology , vol.84 , pp. 619-631
    • Locke, K.D.1
  • 33
    • 84886456429 scopus 로고
    • Moving from cognition to action: a control theory perspective
    • Lord, R.G. and P.E. Levy (1994), 'Moving from cognition to action: a control theory perspective', Applied Psychology: An International Review, 43, 335-67.
    • (1994) Applied Psychology: An International Review , vol.43 , pp. 335-367
    • Lord, R.G.1    Levy, P.E.2
  • 34
    • 0000227415 scopus 로고
    • Cultural similarities and differences in display rules
    • Matsumoto,D. (1990), 'Cultural similarities and differences in display rules', Motivation and Emotion, 15, 195-214.
    • (1990) Motivation and Emotion , vol.15 , pp. 195-214
    • Matsumoto, D.1
  • 35
    • 21344489919 scopus 로고
    • Ethnic differences in affect intensity, emotion judgments, display rule attitudes, and selfreported emotional expression in an American sample
    • Matsumoto,D. (1993), 'Ethnic differences in affect intensity, emotion judgments, display rule attitudes, and selfreported emotional expression in an American sample', Motivation and Emotion, 17, 107-23.
    • (1993) Motivation and Emotion , vol.17 , pp. 107-123
    • Matsumoto, D.1
  • 37
    • 15244343831 scopus 로고    scopus 로고
    • Development and validation of a measure of display rule knowledge: the display rule assessment inventory
    • Matsumoto, D., S.H. Yoo, S. Hirayama and G. Petrova (2005), 'Development and validation of a measure of display rule knowledge: the display rule assessment inventory', Emotions, 5, 23-40.
    • (2005) Emotions , vol.5 , pp. 23-40
    • Matsumoto, D.1    Yoo, S.H.2    Hirayama, S.3    Petrova, G.4
  • 38
    • 0040155452 scopus 로고    scopus 로고
    • The dimensions, antecedents, and consequences of emotional labor
    • Morris, J.A. and D.C. Feldman (1996), 'The dimensions, antecedents, and consequences of emotional labor', Academy of Management Review, 21, 986-1010.
    • (1996) Academy of Management Review , vol.21 , pp. 986-1010
    • Morris, J.A.1    Feldman, D.C.2
  • 39
    • 0035643026 scopus 로고    scopus 로고
    • Service with a smile: emotional contagion in the service encounter
    • Pugh, S.D. (2001), 'Service with a smile: emotional contagion in the service encounter', Academy of Management Journal, 44, 1018-27.
    • (2001) Academy of Management Journal , vol.44 , pp. 1018-1027
    • Pugh, S.D.1
  • 40
    • 0033242129 scopus 로고    scopus 로고
    • The consequences of emotional labor: effects of work stress, job satisfaction, and wellbeing
    • Pugliesi, K. (1999), 'The consequences of emotional labor: effects of work stress, job satisfaction, and wellbeing', Motivation and Emotion, 23, 125-54.
    • (1999) Motivation and Emotion , vol.23 , pp. 125-154
    • Pugliesi, K.1
  • 41
    • 0003155181 scopus 로고
    • Expression of emotion as part of the work role
    • Rafaeli, A. and R.I. Sutton (1987), 'Expression of emotion as part of the work role', Academy of Management Review, 12, 1-23.
    • (1987) Academy of Management Review , vol.12 , pp. 1-23
    • Rafaeli, A.1    Sutton, R.I.2
  • 43
    • 0000291152 scopus 로고
    • Busy stores and demanding customers: how do they affect the display of positive emotion?
    • Rafaeli, A. and R.I. Sutton (1990), 'Busy stores and demanding customers: how do they affect the display of positive emotion?', Academy of Management Journal, 33, 623-37.
    • (1990) Academy of Management Journal , vol.33 , pp. 623-637
    • Rafaeli, A.1    Sutton, R.I.2
  • 44
    • 85009391455 scopus 로고    scopus 로고
    • Core affect and the psychological construction of emotion
    • Russell, J.A. (2003), 'Core affect and the psychological construction of emotion', Psychological Review, 110, 145-72.
    • (2003) Psychological Review
    • Russell, J.A.1
  • 45
    • 0033125011 scopus 로고    scopus 로고
    • Core affect, prototypical emotional episodes, and other things called emotion: dissecting the elephant
    • Russell, J.A. and L.F. Barrett (1999), 'Core affect, prototypical emotional episodes, and other things called emotion: dissecting the elephant', Journal of Personality and Social Psychology, 76, 805-19.
    • (1999) Journal of Personality and Social Psychology , vol.76 , pp. 805-819
    • Russell, J.A.1    Barrett, L.F.2
  • 46
    • 85043751872 scopus 로고    scopus 로고
    • Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being
    • Ryan, R.M. and E.L. Deci (2000), 'Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being', American Psychologist, 55, 68-78.
    • (2000) American Psychologist , vol.55 , pp. 68-78
    • Ryan, R.M.1    Deci, E.L.2
  • 47
    • 0034146875 scopus 로고    scopus 로고
    • Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms
    • Schaubroeck, J. and J.R. Jones (2000), 'Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms', Journal of Organizational Behavior, 21, 163-83.
    • (2000) Journal of Organizational Behavior , vol.21 , pp. 163-183
    • Schaubroeck, J.1    Jones, J.R.2
  • 48
    • 0002088759 scopus 로고    scopus 로고
    • Appraisal considered as a process of multilevel sequential checking
    • K.R. Scherer, A. Schorr and T. Johnstone (eds), Oxford and New York: Oxford University Press
    • Scherer, K.R. (2001), 'Appraisal considered as a process of multilevel sequential checking', in K.R. Scherer, A. Schorr and T. Johnstone (eds), Appraisal Processes in Emotion: Theory, Methods, and Research, Oxford and New York: Oxford University Press, pp. 92-120.
    • (2001) Appraisal Processes in Emotion: Theory, Methods, and Research , pp. 92-120
    • Scherer, K.R.1
  • 51
    • 0002491481 scopus 로고
    • Appraisal and emotion: the interactional contributions of dispositional and situational factors
    • M.S. Clark (ed.), Newbury Park, CA: Sage
    • Smith, C.A. and L.K. Pope (1992), 'Appraisal and emotion: the interactional contributions of dispositional and situational factors', in M.S. Clark (ed.), Review of Personality and Social Psychology: Volume 14, Emotion and Social Behavior, Newbury Park, CA: Sage, pp. 32-62.
    • (1992) Review of Personality and Social Psychology: Volume 14, Emotion and Social Behavior , pp. 32-62
    • Smith, C.A.1    Pope, L.K.2
  • 52
    • 34548597004 scopus 로고
    • Maintaining norms about expressed emotions: the case of bill collectors
    • Sutton, R.I. (1991), 'Maintaining norms about expressed emotions: the case of bill collectors', Administrative Science Quarterly, 36, 245-68.
    • (1991) Administrative Science Quarterly , vol.36 , pp. 245-268
    • Sutton, R.I.1
  • 53
    • 0001154762 scopus 로고    scopus 로고
    • Determinants and consequences of employee displayed positive emotions
    • Tsai, W.C. (2001), 'Determinants and consequences of employee displayed positive emotions', Journal of Management, 27, 497-512.
    • (2001) Journal of Management , vol.27 , pp. 497-512
    • Tsai, W.C.1
  • 54
    • 12944258617 scopus 로고    scopus 로고
    • The depth of history and explanation as benefit and bane for psychological control theories
    • Vancouver, J.B. (2005), 'The depth of history and explanation as benefit and bane for psychological control theories', Journal of Applied Psychology, 90, 38-52.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 38-52
    • Vancouver, J.B.1
  • 55
    • 0004218066 scopus 로고
    • The Social Psychology of Organizing
    • 2nd edn, Reading, MA: Addison-Wesley.
    • Weick, K. (1979), The Social Psychology of Organizing, 2nd edn, Reading, MA: Addison-Wesley.
    • (1979)
    • Weick, K.1
  • 56
    • 0008948147 scopus 로고    scopus 로고
    • Affective events theory: a theoretical discussion of the structure, causes and consequences of affective experiences at work
    • B.M. Staw and L.L. Cummings (eds), Greenwich, CT: JAI Press
    • Weiss, H.W. and R. Cropanzano (1996), 'Affective events theory: a theoretical discussion of the structure, causes and consequences of affective experiences at work', in B.M. Staw and L.L. Cummings (eds), Research in Organizational Behavior, vol. 18, Greenwich, CT: JAI Press, pp. 1-74.
    • (1996) Research in Organizational Behavior , vol.18 , pp. 1-74
    • Weiss, H.W.1    Cropanzano, R.2
  • 57
    • 21144465386 scopus 로고
    • Managing emotions on the job and at home: understanding the consequences of multiple emotional roles
    • Wharton, A.S. and R.J. Erickson (1993), 'Managing emotions on the job and at home: understanding the consequences of multiple emotional roles', Academy of Management Review, 18 (3), 457-86.
    • (1993) Academy of Management Review , vol.18 , Issue.3 , pp. 457-486
    • Wharton, A.S.1    Erickson, R.J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.