The Differential Effects of Interpersonal Conflict From Customers and Coworkers: Trait Anger as a Moderator

Journal of Occupational Health Psychology

Volumn 16, Issue 4, 2011, Pages 424-440

  Sliter, Michael T ^a   Pui, Shuang Yueh ^b   Sliter, Katherine A ^a   Jex, Steve M ^a  

^a BOWLING GREEN STATE UNIVERSITY   (United States)

^b UNIVERSITY OF ILLINOIS AT SPRINGFIELD   (United States)

Author keywords

Burnout; Customer aggression; Interpersonal conflict; Performance; Workplace mistreatment

Indexed keywords

AGGRESSION; ANGER; ARTICLE; BURNOUT; CONFLICT; PRIORITY JOURNAL; TASK PERFORMANCE; WORKPLACE;

ANGER; COMMERCE; CONFLICT (PSYCHOLOGY); FEMALE; HUMANS; INTERPERSONAL RELATIONS; MALE; MIDWESTERN UNITED STATES; OCCUPATIONAL HEALTH; STRESS, PSYCHOLOGICAL;

EID: 80053607299     PISSN: 10768998     EISSN: 19391307     Source Type: Journal    
DOI: 10.1037/a0023874     Document Type: Article

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