The role of emotions in the occupational stress process

Research in Occupational Stress and Well Being

Volumn 1, Issue , 2001, Pages 195-232

  Spector, Paul E ^a   Goh, Angeline ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33645382544     PISSN: 14793555     EISSN: None     Source Type: Book Series    
DOI: 10.1016/s1479-3555(01)01013-7     Document Type: Article

References (111)

1. V.L. Allen D.B. Greenberger Destruction and perceived control A. Baum J.E. Singer Applications of Personal Control 1980 Lawrence Erlbaum Hillsdale, NJ 85 109
2. C.A. Anderson W.E. Deuser K.M. DeNeve Hot temperatures, hostile affect, hostile cognition, and arousal: Tests of a general model of affective aggression Personality and Social Psychology Bulletin 21 1995 434 448
3. R.D. Arvey G.L. Renz T.W. Watson Emotionality and job performance: Implications for personnel selection G.R. Ferris Research in Personnel and Human Resources Management Vol. 16 1998 JAI Press Stamford, CT 103 147
4. B.E. Ashforth R.H. Humphrey Emotion in the Workplace: A Reappraisal Human Relations 48 1995 97 125
5. T.A. Beehr J.E. Newman Job stress, employee health, and organizational effectiveness: A facet analysis, model, and literature review Personnel Psychology 31 1978 665 699
6. T.M. Begley Expressed and suppressed anger as predictors of health care complaints Journal of Organizational Behavior 15 1994 503 516
7. R.J. Bies T.M. Tripp R.M. Kramer At the breaking point: Cognitive and social dynamics of revenge in organizations R.A. Giacalone J. Greenberg Antisocial Behavior in Organizations 1997 Sage Thousand Oaks, CA 1 36
8. S. Booth-Kewley H.S. Friedman Psychological predictors of heart disease: A quantitative review Psychological Bulletin 101 1987 343 362
9. S. Cartwright C.L. Cooper Managing Workplace Stress 1997 Sage Thousand Oaks, CA
10. P.Y. Chen P.E. Spector Relationships of work stressors with aggression, withdrawal, theft and substance use: An exploratory study Journal of Occupational and Organizational Psychology 65 1992 177 184
11. J. Dollard L.W. Doob N.E. Miller O.H. Mowrer R.R. Sears Frustration and Aggression 1939 Yale University Press New Haven
12. D.J. Dwyer D.C. Ganster The effects of job demands and control on employee attendance and satisfaction Journal of Organizational Behavior 12 1991 595 608
13. P. Ekman Cross-cultural studies of facial expression P. Ekman Darwin and Facial Expression: A Century of Research in Review 1973 Academic Press New York 169 222
14. M. Fishbein I. Azjen Belief, Attitude, Intention, and Behavior 1975 Addison-Wesley Reading, MA
15. S. Fox P.E. Spector A model of work frustration-aggression Journal of Organizational Behavior 20 1999 915 931
16. Fox, S., Spector, P. E., & Miles, D. (In press). Counterproductive work behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behavior .
17. M. Frankenhaeuser Psychoneuroendocrine approaches to the study of emotion as related to stress and coping H.E. Howe R.A. Diensbier Nebraska Symposium on Motivation 1979 University of Nebraska Press Lincoln 123 161
18. M. Frankenhaeuser U. Lundberg Psychoneuroendocrine aspects of effort and distress as modified by personal control W. Bachmann I. Udris Mental Load and Stress in Activity 1982 North-Holland Amsterdam 97 103
19. M. Frese D. Zapf Methodological Issues in the Study of Work Stress: Objective vs. Subjective Measurement of Work Stress and the Question of Longitudinal Studies C.L. Cooper R. Payne Causes, Coping and Consequences of Stress at Work 1988 John Wiley Chichester, UK 375 410
20. M. Frese D. Zapf On the importance of the objective environment in stress and attribution theory Counterpoint to Perrewé and Zellars Journal of Organizational Behavior 20 1999 761 765
21. D.C. Ganster M.R. Fusilier Control in the workplace C.L. Cooper I.T. Robertson International Review of Industrial and Organizational Psychology 1989 John Wiley Chichester, U.K., 235 280
22. D.C. Ganster J. Schaubroeck Work stress and employee health Journal of Management 17 1991 235 271
23. E.R. Greenglass Anger suppression, cynical distrust, and hostility: Implications for coronary heart disease C.D. Spielberger I.G. Sarason J.M.T. Brebner E. Greenglass P. Laungani A.M. O'Roark Stress and Emotion: Anxiety, Anger, and Curiosity Vol. 16 1996 Taylor & Francis Washington, D.C., 205 225
24. A.R. Hochschild The managed heart: Commercialization of human feeling 1983 University of California Press Berkeley, CA
25. L.M. Hough R.J. Schneider Personality traits, taxonomies, and applications in organizations Individual Differences and Behavior in Organizations 1996 Jossey-Bass San Francisco 31 88
26. S.E. Jackson R.S. Schuler A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings Organizational Behavior and Human Decision Processes 36 1985 16 78
27. D.T. Jaffee The healthy company: Research paradigms for personal and organizational health S.L. Sauter L.R. Murphy Organizational Risk Factors for Job Stress 1995 American Psychological Association Washington, D.C., 13 39
28. S.M. Jex Stress and Job Performance: Theory, Research, and Implications for Managerial Practice 1998 Sage Thousand Oaks, CA
29. S.M. Jex T.A. Beehr Emerging theoretical and methodological issues in the study of work-related stress Research In Personnel and Human Resources Management 9 1991 311 365
30. G. Johansson Stress, autonomy, and the maintenance of skill in supervisory control of automated systems Applied Psychology: An International Review 38 1989 45 56
31. R.A. Karasek Job demands, job decision latitude, and mental strain: Implications for job redesign Administrative Science Quarterly 24 1979 285 308
32. A. Keenan T.J. Newton Stressful events, stressors, and psychological strains in young professional engineers Journal of Organizational Behavior 6 1985 151 156
33. R.S. Lazarus Thoughts on the relations between emotion and cognition American Psychologist 37 1982 1019 1024
34. R.S. Lazarus Psychological stress in the workplace R. Crandall P.L. Perrewé Occupational Stress 1995 Taylor & Francis Washington, D.C., 3 14
35. R.S. Lazarus S. Folkman Stress, Appraisal and Coping 1984 Springer New York
36. P.M. Lee Bayesian Statistics: An Introduction 1989 Halsted Press New York
37. C.P. Maertz Jr. M.A. Campion 25 years of voluntary turnover research: A review and critique C.L. Cooper I.T. Robertson International Review of Industrial and Organizational Psychology: 1998 1998 John Wiley West Sussex, England 49 81
38. L. Narayanan S. Menon P.E. Spector Stress in the workplace: A comparison of gender and occupations Journal of Organizational Behavior 20 1999 63 73
39. A. O'Leary Stress, emotion, and human immune function Psychological Bulletin 108 1990 363 382
40. D.W. Organ M. Konovsky Cognitive versus affective determinants of organizational citizenship behavior Journal of Applied Psychology 74 1989 157 164
41. S. Parasuraman J.A. Alutto An examination of the organizational antecedents of stressors at work Academy of Management Journal 24 1981 48 67
42. P.L. Perrewé K.L. Zellars An examination of attributions and emotions in the transactional approach to the organizational stress process Journal of Organizational Behavior 20 1999 739 752
43. R. Plutchik Measuring emotions and their derivatives R. Plutchik H. Kellerman Emotion: Theory, research, and experience: The measurement of emotions Vol. 4 1989 Academic Press San Diego, CA 1 35
44. R. Rosenthal Meta-analytic procedures for social research 1984 Sage Beverly Hills, CA
45. F. Rothbaum J.R. Weisz S.S. Snyder Changing the world and changing the self: A two-process model of perceived control Journal of Personality and Social Psychology 42 1982 5 37
46. J.B. Rotter Generalized expectancies for internal versus external control of reinforcement Psychological Monographs 80 1966 (1, Whole No. 609)
47. S.L. Sauter S.Y. Lim L.R. Murphy Organizational health: A new paradigm for occupational stress research at NIOSH Japanese Journal of Occupational Mental Health 4 1996 248 254
48. S. Schachter J. Singer Cognitive, social, and physiological determinants of emotional state Psychological Review 63 1962 379 399
49. J. Schaubroeck Should the subjective be the objective? On studying mental processes, coping behavior, and actual exposures in organizational stress research Journal of Organizational Behavior 20 1999 753 760
50. K.R. Scherer Studying emotion empirically: issues and a paradigm for research K.R. Scherer H.G. Wallbott A.B. Summerfield Experiencing Emotion: A Cross-cultural Study 1986 Cambridge University Press Cambridge 3 27
51. H. Simon Motivational and emotional controls of cognition Psychological Review 74 1967 29 39
52. M. Snyder Self monitoring of expressive behavior Journal of Personality and Social Psychology 30 1974 526 537
53. K. Sparks C. Cooper Y. Fried A. Shirom The effects of hours of work on health: A meta-analytic review Journal of Occupational and Organizational Psychology 70 1997 391 408
54. P.E. Spector Organizational frustration: A model and review of the literature Personnel Psychology 31 1978 815 829
55. P.E. Spector Development of the work locus of control scale Journal of Occupational Psychology 61 1988 335 340
56. P.E. Spector A consideration of the validity and meaning of self-report measures of job conditions C.L. Cooper I.T. Robertson International Review of Industrial and Organizational Psychology: 1992 1992 John Wiley West Sussex, England 123 151
57. P.E. Spector A control theory of the job stress process C.L. Cooper Theories of Organizational Stress 1998 Oxford University Press Oxford 153 169
58. P.E. Spector D.J. Dwyer S.M. Jex The relationship of job stressors to affective, health, and performance outcomes: A comparison of multiple data sources Journal of Applied Psychology 73 1988 11 19
59. Spector, P. E., & Fox, S. (In press). An emotion-centered model of voluntary work behavior: Some parallels between counterproductive work behavior (CWB) and organizational citizenship behavior (OCB). Human Resources Management Review .
60. P.E. Spector S.M. Jex Development of four self-report measures of job stressors and strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, and Physical Symptoms Inventory Journal of Occupational Health Psychology 3 1998 356 367
61. C.D. Spielberger Anxiety as an emotional state C.D. Spielberger Anxiety: Current Trends in Theory and Research Vol. 1 1972 Academic Press New York 23 49
62. C.D. Spielberger Anxiety: State-trait process C.D. Spielberger I.G. Sarason Stress and Anxiety 1975 Hemisphere/Wiley Washington 115 142
63. C.D. Spielberger S.S. Krasner E.P. Solomon The experience, expression and control of anger M.P. Janisse Health Psychology: Individual Differences and Stress 1988 Springer New York 89 108
64. C.D. Spielberger S.J. Sydeman State-Trait Anxiety Inventory and State-Trait Anger Expression Inventory M.E. Maruish The Use of Psychological Tests for Treatment Planning and Outcome Assessment 1994 LEA Hillsdale, NJ
65. B.M. Staw R.I. Sutton L.H. Pelled Employee positive emotion and favorable outcomes at the workplace Organization Science 5 1994 51 71
66. P.L. Storms P.E. Spector Relationships of organizational frustration with reported behavioral reactions: The moderating effect of perceived control Journal of Occupational Psychology 60 1987 227 234
67. N.K. Tanzer C.Q.E. Sim C.D. Spielberger Experience, expression, and control of anger in a Chinese society: The case of Singapore C.D. Spielberger I.G. Sarason J.M.T. Brebner E. Greenglass P. Laungani A.M. O'Roark Stress and Emotion: Anxiety, Anger, and Curiosity Vol. 16 1996 Taylor & Francis Washington, D.C., 51 65
68. D.E. Terpstra S.E. Cook Complainant characteristics and reported behaviors and consequences associated with formal sexual harassment charges Personnel Psychology 38 1985 559 574
69. D.J. Terry N.L. Jimmieson Work control and employee well-being: A decade review C.L. Cooper I.T. Robertson International Review of Industrial and Organizational Psychology: 1999 1999 John Wiley West Sussex, England 95 148
70. H.G. Wallbott K.R. Scherer Assessing emotion by questionnaire R. Plutchik H. Kellerman Emotion: Theory, Research, and Experience: The Measurement of Emotions Vol. 4 1989 Academic Press San Diego, CA 55 82
71. D. Watson L.A. Clark Negative affectivity: The disposition to experience aversive emotional states Psychological Bulletin 96 1984 465 490
72. D. Watson L.A. Clark A. Tellegen Development and validation of brief measures of positive and negative affect: The PANAS scales Journal of Personality and Social Psychology 54 1988 1063 1070
73. Weiss, H. M. (in press). Deconstructing job satisfaction: Separating evaluations, beliefs and affective experiences. Human Resources Management Review .
74. R.L. Wiener L.E. Hurt How do people evaluate social sexual conduct at work: A psycholegal model Journal of Applied Psychology 85 2000 75 85
75. D. Zapf Organisational, work group related and personal causes of mobbing/bullying at work International Journal of Manpower 20 1999 70 85
76. Zapf, D. (in press). Emotion work and psychological well-being. A review of the literature and some conceptual considerations. Human Resources Management Review .
77. D. Zapf C. Knorz M. Kulla On the relationship between mobbing factors, and job content, social work environment, and health outcomes European Journal of Work and Organizational Psychology 5 1996 215 237
78. A.A. Abdel-Halim Employee affective responses to organizational stress: Moderating effects of job characteristics Personnel Psychology 31 1978 561 579
79. A.A. Abdel-Halim Social support and managerial affective responses to job stress Journal of Occupational Behavior 3 1982 281 295
80. V.V. Baba B.L. Galperin T.R. Lituchy Occupational mental health: A study of work-related depression among nurses in the Caribbean International Journal of Nursing Studies 36 1999 163 169
81. A.G. Bedeian A.A. Armenkakis S.M. Curran The relationship between role stress and job-related, interpersonal, and organizational climate factors The Journal of Social Psychology 113 1981 247 260
82. T.A. Beehr J.T. Walsh T.D. Taber Relationship of stress to individually and organizationally valued states: Higher order needs as a moderator Journal of Applied Psychology 61 1976 41 47
83. T.M. Begley Expressed and suppressed anger as predictors of health complaints Journal of Organizational Behavior 15 1994 503 516
84. Z. Borucki Perceived organizational stress, emotions, and negative consequences of stress: Global self-esteem and sense of interpersonal competence as moderator variables Polish Psychological Bulletin 18 1987 139 148
85. A.P. Brief R.J. Aldag Correlates of role indices Journal of Applied Psychology 61 1976 468 472
86. P.Y. Chen P.E. Spector Negative affectivity as the underlying cause of correlations between stressors and strains Journal of Applied Psychology 76 1991 398 407
87. P.Y. Chen P.E. Spector Relationships of work stressors with aggression, withdrawal, theft and substance use: An exploratory study Journal of Occupational and Organizational Psychology 65 1992 177 184
88. V.J. Fortunato S.M. Jex D.A. Heinish An examination of the discriminant validity of the strain-free negative affectivity scale Journal of Occupational and Organizational Psychology 72 1999 503 522
89. S. Fox P.E. Spector A model of work frustration-aggression Journal of Organizational Behavior 20 1999 915 931
90. M.R. Frone Interpersonal conflict at work and psychological outcomes: Testing a model among young workers Journal of Occupational Health Psychology 5 2000 246 255
91. D.C. Ganster M.R. Fusilier B.T. Mayes Role of social support in the experience of stress at work Journal of Applied Psychology 71 1986 102 110
92. J.K. Hall P.E. Spector Relationships of work stress measures for employees with the same job Work and Stress 5 1991 29 35
93. D.A. Heinisch S.M. Jex Negative affectivity and gender as moderators of the relationship between work-related stressors and depressed mood at work Work and Stress 11 1997 46 57
94. S.M. Jex P.E. Spector The impact of negative affectivity on stressor-strain relations: A replication and extension Work and Stress 10 1996 36 45
95. S.M. Jex P.E. Spector D.M. Gudanowski R.A. Newman Relations between exercise and employee responses to work stressors: A summary of two studies P.L. Perrewé Handbook on Job Stress Journal of Social Behavior and Personality 6 1991 425 443 [Special Issue]
96. A. Keenan G.D.M. McBain Effects of type A behaviour, intolerance of ambiguity, and locus of control on the relationship between role stress and work-related outcomes Journal of Occupational Psychology 52 1979 277 285
97. J.P. Kelly M. Gable R.T. Hise Conflict, clarity, tension, and satisfaction in chain store manager roles Journal of Retailing 57 1981 27 42
98. B.T. Mayes M.E. Barton D.C. Ganster An exploration of the moderating effect of age on job stressor-employee strain relationships P.L. Perrewé Handbook on Job Stress Journal of Social Behavior and Personality 6 1991 289 308 [Special Issue]
99. E.J. O'Connor L.H. Peters A. Pooyan J. Weekly B. Frank B. Erenkrantz Situational constraint effects on performance, affective reactions, and turnover: A field replication and extension Journal of Applied Psychology 69 1984 663 672
100. J.M. Peiro V. Gonazalez-Roma S. Lloret Role stress antecedents and consequences in nurses and physicians working in primary health care teams: A causal model European Review of Applied Psychology 44 1994 105 114
101. A. Reifman M. Biernat E.L. Lang Stress, social support, and health in married professional women with small children Psychology of Women Quarterly 15 1991 431 445
102. J.R. Rizzo R.J. House S.I. Lirtzman Role confiict and ambiguity in complex organizations Administrative Science Quarterly 15 1970 150 163
103. C.A. Schriesheim C.J. Murphy Relationships between leader behavior and subordinate satisfaction and performance: A test of some situational moderators Journal of Applied Psychology 61 1976 634 641
104. B. Singh U.N. Agarwala N.K. Malhan The nature of managerial role conflict Indian Journal of Industrial Relations 17 1981 1 26
105. P.E. Spector Interactive effects of perceived control and job stressors on affective reactions and health outcomes for clerical workers Work and Stress 1 1987 155 162
106. P.E. Spector D.J. Dwyer S.M. Jex Relation of job stressors to affective, health, and performance outcomes: A comparison of multiple data sources Journal of Applied Psychology 73 1988 11 19
107. P.E. Spector S.M. Jex Relations of job characteristics from multiple data sources with employee affect, absence, turnover intentions and health Journal of Applied Psychology 76 1991 46 53
108. P.E. Spector B.J. O'Connell The contribution of personality traits, negative affectivity, locus of control and Type A to the subsequent reports of job stressors and job strains Journal of Occupational and Organizational Psychology 67 1994 1 11
109. P.L. Storms P.E. Spector Relationships of organizational frustration with reported behavioural reactions: The moderating effect of locus of control Journal of Occupational Psychology 60 1987 227 234
110. D. Thompson S. Powers Correlates of role conflict and role ambiguity among secondary school counselors Psychological Reports 52 1983 239 242
111. T.R. Tudor The impact of self-efficacy and job involvement on work stressors and strains Paper presented at the meeting of the Southern Management Association Orlando, FL 2000