Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor

Journal of Occupational Health Psychology

Volumn 12, Issue 1, 2007, Pages 63-79

  Grandey, Alicia A ^a   Kern, Julie H ^a   Frone, Michael R ^b  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b UNIVERSITY AT BUFFALO   (United States)

Author keywords

Emotional labor; Exhaustion; Verbal abuse; Workplace aggression

Indexed keywords

ADULT; AGED; AGGRESSION; ARTICLE; AUTHOR; CHARACTER; CONTROLLED STUDY; CONVENIENCE SAMPLE; EMOTIONAL STRESS; EMPLOYEE; FEMALE; HUMAN; INTEGRATION; MALE; PATIENT; PRIORITY JOURNAL; RANDOM SAMPLE; RESEARCH; SOCIAL WORK; UNITED STATES; VERBAL HOSTILITY;

ADAPTATION, PSYCHOLOGICAL; ADULT; AGGRESSION; EMOTIONS; EMPLOYEE DISCIPLINE; FEMALE; HEALTH SURVEYS; HIERARCHY, SOCIAL; HISTORY, 18TH CENTURY; HOSTILITY; HUMANS; INTERPERSONAL RELATIONS; JOB SATISFACTION; MALE; MIDDLE AGED; ORGANIZATIONAL CULTURE; STRESS, PSYCHOLOGICAL; UNITED STATES; VERBAL BEHAVIOR; WORKLOAD;

EID: 33846570017     PISSN: 10768998     EISSN: None     Source Type: Journal    
DOI: 10.1037/1076-8998.12.1.63     Document Type: Article

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