Angry, Guilty, and Conflicted: Injustice Toward Coworkers Heightens Emotional Labor Through Cognitive and Emotional Mechanisms

Journal of Applied Psychology

Volumn 94, Issue 2, 2009, Pages 429-444

  Spencer, Sharmin ^a   Rupp, Deborah E ^b  

^a DEPAUW UNIVERSITY   (United States)

^b UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

Author keywords

counterfactual thinking; coworker treatment; customer injustice; emotional labor; emotions

Indexed keywords

ADOLESCENT; ADULT; ANGER; ARTICLE; CONFLICT; CONSUMER; EMOTION; FEMALE; GUILT; HUMAN; HUMAN RELATION; JOB SATISFACTION; MALE; MENTAL STRESS; MIDDLE AGED; PERSONNEL MANAGEMENT; PSYCHOLOGICAL ASPECT; SOCIAL JUSTICE; WORKLOAD;

ADOLESCENT; ADULT; ANGER; CONFLICT (PSYCHOLOGY); CONSUMER SATISFACTION; EMOTIONS; EMPLOYEE PERFORMANCE APPRAISAL; FEMALE; GUILT; HUMANS; INTERPERSONAL RELATIONS; JOB SATISFACTION; MALE; MIDDLE AGED; SOCIAL JUSTICE; STRESS, PSYCHOLOGICAL; WORKLOAD; YOUNG ADULT;

EID: 63149178606     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/a0013804     Document Type: Article

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