메뉴 건너뛰기




Volumn 16, Issue 9, 2013, Pages 658-668

Investigating electronic word-of-mouth effects on online discussion forums: The role of perceived positive electronic word-of-mouth review credibility

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; CONSUMER; FEMALE; HUMAN; INTERNET; INTERPERSONAL COMMUNICATION; MALE; PSYCHOLOGICAL MODEL; SOCIAL MEDIA; STANDARD; TRUST; YOUNG ADULT;

EID: 84884246477     PISSN: 21522715     EISSN: 21522723     Source Type: Journal    
DOI: 10.1089/cyber.2012.0364     Document Type: Article
Times cited : (61)

References (90)
  • 2
    • 67651252118 scopus 로고    scopus 로고
    • How eWOM platforms influence consumer product judgment
    • Lee M, Youn S. How eWOM platforms influence consumer product judgment. International Journal of Advertising 2009; 28:473-99.
    • (2009) International Journal of Advertising , vol.28 , pp. 473-499
    • Lee, M.1    Youn, S.2
  • 3
    • 2342475240 scopus 로고    scopus 로고
    • Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet
    • Hennig-Thurau T, Gwinner KP, Walsh G, Gremler DD. Electronic word-of-mouth via consumer-opinion platforms: what motivates consumers to articulate themselves on the Internet. Journal of Interactive Marketing 2004; 18:38-52.
    • (2004) Journal of Interactive Marketing , vol.18 , pp. 38-52
    • Hennig-Thurau, T.1    Gwinner, K.P.2    Walsh, G.3    Gremler, D.D.4
  • 4
    • 84884240299 scopus 로고    scopus 로고
    • Forrester Research. (accessed May 9, 2011)
    • Forrester Research. (2011). The five methods of online marketing through social networks. http://advertising.microsoft.com/taiwan/NewsAndEvents/ PressRelease.aspx?Adv-PressReleaseID=826 (accessed May 9, 2011).
    • (2011) The Five Methods of Online Marketing Through Social Networks
  • 5
    • 0039013204 scopus 로고
    • How word-of-mouth advertising works
    • Dichter E. How word-of-mouth advertising works. Harvard Business Review 1966; 44:147-66.
    • (1966) Harvard Business Review , vol.44 , pp. 147-166
    • Dichter, E.1
  • 8
    • 44949162091 scopus 로고    scopus 로고
    • The influence of reading motives on the responses after reading blogs
    • Huang LS, Chou YJ, Lin CH. The influence of reading motives on the responses after reading blogs. Cyber Psychology & Behavior 2008; 1:351-55.
    • (2008) Cyber Psychology & Behavior , vol.1 , pp. 351-355
    • Huang, L.S.1    Chou, Y.J.2    Lin, C.H.3
  • 9
    • 41649110633 scopus 로고    scopus 로고
    • Factors influencing word of mouth effectiveness: Receiver perspectives
    • Sweeney JC, Soutar GN, Mazzarol T. Factors influencing word of mouth effectiveness: receiver perspectives. European Journal of Marketing 2008; 42:344-64.
    • (2008) European Journal of Marketing , vol.42 , pp. 344-364
    • Sweeney, J.C.1    Soutar, G.N.2    Mazzarol, T.3
  • 10
    • 53749092199 scopus 로고    scopus 로고
    • Word of mouth on the Web: The impact of Web 2.0 on consumer purchase decisions
    • Riegner C. Word of mouth on the Web: the impact of Web 2.0 on consumer purchase decisions. Journal of Advertising Research 2007; 47:436-47.
    • (2007) Journal of Advertising Research , vol.47 , pp. 436-447
    • Riegner, C.1
  • 11
    • 0030487126 scopus 로고    scopus 로고
    • Marketing in hypermedia computer-mediated environments: Conceptual foundations
    • Hoffman DL, Novak TP. Marketing in hypermedia computer-mediated environments: conceptual foundations. Journal of Marketing 1996; 60:50-68.
    • (1996) Journal of Marketing , vol.60 , pp. 50-68
    • Hoffman, D.L.1    Novak, T.P.2
  • 14
    • 0021731753 scopus 로고
    • Empirical validation of affect, behavior, and cognition as distinct components of attitude
    • Breckler SJ. Empirical validation of affect, behavior, and cognition as distinct components of attitude. Journal of Personality & Social Psychology 1984; 47:1191-205.
    • (1984) Journal of Personality & Social Psychology , vol.47 , pp. 1191-1205
    • Breckler, S.J.1
  • 15
    • 85140521597 scopus 로고
    • Affective and cognitive antecedents of attitude toward the ad: A conceptual framework
    • In Alwitt LF, Mitchell AA, eds. Hillsdale, NJ: Lawrence Erlbaum
    • Lutz RJ. (1985) Affective and cognitive antecedents of attitude toward the ad: a conceptual framework. In Alwitt LF, Mitchell AA, eds. Psychological processes and advertising effects: theory, research and applications. Hillsdale, NJ: Lawrence Erlbaum, pp. 45-63.
    • (1985) Psychological Processes and Advertising Effects: Theory, Research and Applications , pp. 45-63
    • Lutz, R.J.1
  • 17
    • 0033245089 scopus 로고    scopus 로고
    • The effect of time pressure on consumer choice deferral
    • Dhar R, Nowlis SM. The effect of time pressure on consumer choice deferral. Journal of Consumer Research 1999; 25:369-84.
    • (1999) Journal of Consumer Research , vol.25 , pp. 369-384
    • Dhar, R.1    Nowlis, S.M.2
  • 18
    • 0039782362 scopus 로고    scopus 로고
    • Time pressure and information in sales promotion strategy: Conceptual framework and content analysis
    • Spears N. Time pressure and information in sales promotion strategy: conceptual framework and content analysis. Journal of Advertising 2001; 30:67-76.
    • (2001) Journal of Advertising , vol.30 , pp. 67-76
    • Spears, N.1
  • 19
    • 49749143338 scopus 로고    scopus 로고
    • Measuring the impact of positive and negative word of mouth on brand purchase probability
    • East R, Hammond K, Lomax W. Measuring the impact of positive and negative word of mouth on brand purchase probability. International Journal of Research in Marketing 2008; 25:215-24.
    • (2008) International Journal of Research in Marketing , vol.25 , pp. 215-224
    • East, R.1    Hammond, K.2    Lomax, W.3
  • 20
    • 56549131071 scopus 로고    scopus 로고
    • Information direction, Website reputation and eWOM effect: A moderating role of product type
    • Park C, Lee TM. Information direction, Website reputation and eWOM effect: a moderating role of product type. Journal of Business Research 2009; 62:61-7.
    • (2009) Journal of Business Research , vol.62 , pp. 61-67
    • Park, C.1    Lee, T.M.2
  • 21
    • 0742270519 scopus 로고    scopus 로고
    • Viral marketing-establishing customer relationships by "word-of-mouse."
    • Helm S. Viral marketing-establishing customer relationships by "word-of-mouse." Electronic Markets 2000; 10:158-61.
    • (2000) Electronic Markets , vol.10 , pp. 158-161
    • Helm, S.1
  • 22
    • 33645642355 scopus 로고    scopus 로고
    • The effect of word of mouth on sales: Online book reviews
    • National Bureau of Economic Research, Inc
    • Chevalier JA, Mayzlin D. (2003) The effect of word of mouth on sales: online book reviews. NBER Working Papers 10148, National Bureau of Economic Research, Inc.
    • (2003) NBER Working Papers 10148
    • Chevalier, J.A.1    Mayzlin, D.2
  • 24
    • 0001690868 scopus 로고
    • Social judgment and social memory: The role of cue diagnosticity in negativity, positivity, and extremity biases
    • Skowronski JJ, Carlston DE. Social judgment and social memory: the role of cue diagnosticity in negativity, positivity, and extremity biases. Journal of Personality & Social Psychology 1987; 105:689-99.
    • (1987) Journal of Personality & Social Psychology , vol.105 , pp. 689-699
    • Skowronski, J.J.1    Carlston, D.E.2
  • 25
    • 0242300514 scopus 로고
    • Negativity and extremity biases in impression formation: A review of explanations
    • Skowronski JJ, Carlston DE. Negativity and extremity biases in impression formation: a review of explanations. Psychological Bulletin 1989; 105:131-42.
    • (1989) Psychological Bulletin , vol.105 , pp. 131-142
    • Skowronski, J.J.1    Carlston, D.E.2
  • 26
    • 77958178851 scopus 로고    scopus 로고
    • When does electronic wordof-mouth matter? A study of consumer product reviews
    • Zhang JQ, Craciun G, Shin D. When does electronic wordof-mouth matter? A study of consumer product reviews. Journal of Business Research 2010; 63:1336-41.
    • (2010) Journal of Business Research , vol.63 , pp. 1336-1341
    • Zhang, J.Q.1    Craciun, G.2    Shin, D.3
  • 27
    • 36549026986 scopus 로고    scopus 로고
    • Why are you telling me this? An examination into negative consumer reviews on the Web
    • Sen S, Lerman D. Why are you telling me this? An examination into negative consumer reviews on the Web. Journal of Interaction Marketing 2007; 21:76-94.
    • (2007) Journal of Interaction Marketing , vol.21 , pp. 76-94
    • Sen, S.1    Lerman, D.2
  • 29
    • 84865515915 scopus 로고    scopus 로고
    • On braggarts and gossips: A self-enhancement account of word-of-mouth generation and transmission
    • De Angelis M, Bonezzi A, Peluso AM, et al. On braggarts and gossips: a self-enhancement account of word-of-mouth generation and transmission. Journal of Marketing Research 2012; 49:551-63.
    • (2012) Journal of Marketing Research , vol.49 , pp. 551-563
    • De Angelis, M.1    Bonezzi, A.2    Peluso, A.M.3
  • 30
    • 84862533815 scopus 로고    scopus 로고
    • Perceived helpfulness of online consumer reviews: The role of message content and style
    • Schindler RM, Bickart B. Perceived helpfulness of online consumer reviews: the role of message content and style. Journal of Consumer Behaviour 2012; 11:234-43.
    • (2012) Journal of Consumer Behaviour , vol.11 , pp. 234-243
    • Schindler, R.M.1    Bickart, B.2
  • 31
    • 79751532376 scopus 로고    scopus 로고
    • Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations
    • Jeong EH, Jang SE. Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations. International Journal of Hospitality Management 2011; 30:356-66.
    • (2011) International Journal of Hospitality Management , vol.30 , pp. 356-366
    • Jeong, E.H.1    Jang, S.E.2
  • 32
    • 0001728801 scopus 로고
    • Role of product-related conversations in the diffusion of a new product
    • Arndt JA. Role of product-related conversations in the diffusion of a new product. Journal of Marketing Research 1967; 4:291-95.
    • (1967) Journal of Marketing Research , vol.4 , pp. 291-295
    • Arndt, J.A.1
  • 34
    • 49849092328 scopus 로고    scopus 로고
    • Digital media and youth: Unparalleled opportunity and unprecedented responsibility
    • In Metzger MJ, Flanagin AJ, John D, Catherine T, eds. Cambridge, MA: MIT Press
    • Flanagin AJ, Metzger M. (2008) Digital media and youth: unparalleled opportunity and unprecedented responsibility. In Metzger MJ, Flanagin AJ, John D, Catherine T, eds. Digital media, youth, and credibility. Cambridge, MA: MIT Press, pp. 5-28.
    • (2008) Digital Media, Youth, and Credibility , pp. 5-28
    • Flanagin, A.J.1    Metzger, M.2
  • 35
    • 0002467211 scopus 로고
    • An empirical examination of the structural antecedents of attitude toward the ad in an advertising pretesting context
    • Mackenzie SB, Lutz RJ. An empirical examination of the structural antecedents of attitude toward the ad in an advertising pretesting context. Journal of Marketing 1989; 53:48-65.
    • (1989) Journal of Marketing , vol.53 , pp. 48-65
    • MacKenzie, S.B.1    Lutz, R.J.2
  • 36
    • 36849036907 scopus 로고    scopus 로고
    • Making sense of credibility on the Web: Models for evaluating online information and recommendations for future research
    • Metzger MJ. Making sense of credibility on the Web: models for evaluating online information and recommendations for future research. Journal of the American Society for Information Science and Technology 2007; 58:2078-91.
    • (2007) Journal of the American Society for Information Science and Technology , vol.58 , pp. 2078-2091
    • Metzger, M.J.1
  • 37
    • 27144550225 scopus 로고    scopus 로고
    • Are the drivers and role of online trust the same for all Web sites and consumers? A large-scale exploratory empirical study
    • Bart Y, Shankar V, Sultan F, et al. Are the drivers and role of online trust the same for all Web sites and consumers? A large-scale exploratory empirical study. Journal of Marketing 2005; 69:133-52.
    • (2005) Journal of Marketing , vol.69 , pp. 133-152
    • Bart, Y.1    Shankar, V.2    Sultan, F.3
  • 40
  • 41
    • 77958414685 scopus 로고
    • The influence of source credibility on communication effectiveness
    • Hovland CI, Weiss W. The influence of source credibility on communication effectiveness. Public Opinion Quarterly 1951; 15:635-50.
    • (1951) Public Opinion Quarterly , vol.15 , pp. 635-650
    • Hovland, C.I.1    Weiss, W.2
  • 42
    • 21344482138 scopus 로고
    • The moderating effects of message framing and source credibility on the priceperceived risk relationship
    • Grewal D, Gotlieb J, Marmorstein H. The moderating effects of message framing and source credibility on the priceperceived risk relationship. Journal of Consumer Research 1994; 21:145-53.
    • (1994) Journal of Consumer Research , vol.21 , pp. 145-153
    • Grewal, D.1    Gotlieb, J.2    Marmorstein, H.3
  • 43
    • 33750378849 scopus 로고    scopus 로고
    • Do i trust you online, and if so, will i buy? An empirical study of two trust building strategies
    • Lim KH, Sia CL, Lee MKO, et al. Do I trust you online, and if so, will I buy? An empirical study of two trust building strategies. Journal of Management Information System 2006; 23:233-66.
    • (2006) Journal of Management Information System , vol.23 , pp. 233-266
    • Lim, K.H.1    Sia, C.L.2    Lee, M.K.O.3
  • 44
    • 67749139980 scopus 로고    scopus 로고
    • Credibility of electronic word-of-mouth: Informational and normative determinants of on-line consumer recommendations
    • Cheung MY, Luo C, Sia CL, et al. Credibility of electronic word-of-mouth: informational and normative determinants of on-line consumer recommendations. International Journal of Electronic Commerce 2009; 13:9-38.
    • (2009) International Journal of Electronic Commerce , vol.13 , pp. 9-38
    • Cheung, M.Y.1    Luo, C.2    Sia, C.L.3
  • 46
    • 33745633838 scopus 로고    scopus 로고
    • The role of the technology acceptance model in explaining effects of image interactivity technology on consumer responses
    • Lee HH, Fiore AM, Kim J. The role of the technology acceptance model in explaining effects of image interactivity technology on consumer responses. International Journal of Retail & Distribution Management 2006; 34: 621-44.
    • (2006) International Journal of Retail & Distribution Management , vol.34 , pp. 621-644
    • Lee, H.H.1    Fiore, A.M.2    Kim, J.3
  • 48
    • 79951645445 scopus 로고    scopus 로고
    • Accreditation of website credibility: Concept, discourse, and operational framework
    • Chen CY. Accreditation of website credibility: concept, discourse, and operational framework. Mass Communication Research 2011; 106:249-83.
    • (2011) Mass Communication Research , vol.106 , pp. 249-283
    • Chen, C.Y.1
  • 49
    • 84990321336 scopus 로고    scopus 로고
    • World-of-mouth processes within a services purchase decision context
    • Bansal HS, Voyer PA. World-of-mouth processes within a services purchase decision context. Journal of Service Research 2000; 3:166-77.
    • (2000) Journal of Service Research , vol.3 , pp. 166-177
    • Bansal, H.S.1    Voyer, P.A.2
  • 50
    • 64749116378 scopus 로고    scopus 로고
    • How consumers evaluate eWOM (electronic word-of-mouth) messages
    • Doh SJ, Hwang JS. How consumers evaluate eWOM (electronic word-of-mouth) messages. Cyber Psychology & Behavior 2009; 12:193-7.
    • (2009) Cyber Psychology & Behavior , vol.12 , pp. 193-197
    • Doh, S.J.1    Hwang, J.S.2
  • 51
    • 0001849935 scopus 로고
    • The role of interpersonal sources in external search: An informational perspective
    • In Kinnear TC, ed. Provo, UT: Association for Consumer Research
    • Price LL, Feick LF (1984) The role of interpersonal sources in external search: an informational perspective. In Kinnear TC, ed. Advances in consumer research. Vol. 11. Provo, UT: Association for Consumer Research, pp. 250-3.
    • (1984) Advances in Consumer Research , vol.11 , pp. 250-253
    • Price, L.L.1    Feick, L.F.2
  • 52
    • 68249152440 scopus 로고    scopus 로고
    • Blogs of information: How gender cues and individual motivations influence perceptions of credibility
    • Armstrong CL, McAdams MJ. Blogs of information: how gender cues and individual motivations influence perceptions of credibility. Journal of Computer-Mediated Communication 2009; 14:435-56.
    • (2009) Journal of Computer-Mediated Communication , vol.14 , pp. 435-456
    • Armstrong, C.L.1    McAdams, M.J.2
  • 53
    • 80051656644 scopus 로고    scopus 로고
    • Determinants of consumer engagement in electronic word-of-mouth in social networking sites
    • Chu SC, Kim Y. Determinants of consumer engagement in electronic word-of-mouth in social networking sites. International Journal of Advertising 2011; 30:47-75.
    • (2011) International Journal of Advertising , vol.30 , pp. 47-75
    • Chu, S.C.1    Kim, Y.2
  • 54
    • 41649110633 scopus 로고    scopus 로고
    • Factors influencing word of mouth effectiveness: Receiver perspectives
    • Sweeney JC, Soutar GN, Mazzarol T. Factors influencing word of mouth effectiveness: receiver perspectives. European Journal of Marketing 2008; 42:344-64.
    • (2008) European Journal of Marketing , vol.42 , pp. 344-364
    • Sweeney, J.C.1    Soutar, G.N.2    Mazzarol, T.3
  • 56
    • 1442312895 scopus 로고    scopus 로고
    • Electronic word of mouth: Motives for and consequences of reading customer articulations on the Internet
    • Henning-Thurau T, Walsh G. Electronic word of mouth: motives for and consequences of reading customer articulations on the Internet. International Journal of Electronic Commerce 2003; 8:51-74.
    • (2003) International Journal of Electronic Commerce , vol.8 , pp. 51-74
    • Henning-Thurau, T.1    Walsh, G.2
  • 57
    • 0001947422 scopus 로고
    • Negative word-of-mouth by dissatisfied customers: A pilot study
    • Richins ML. Negative word-of-mouth by dissatisfied customers: a pilot study. Journal of consumer Research 1983; 10:73-82.
    • (1983) Journal of Consumer Research , vol.10 , pp. 73-82
    • Richins, M.L.1
  • 58
    • 61349088058 scopus 로고    scopus 로고
    • Investigating the influence of the functional mechanisms of online product presentations
    • Jiang Z, Benbasat I. Investigating the influence of the functional mechanisms of online product presentations. Information Systems Research 2007; 18:454-70.
    • (2007) Information Systems Research , vol.18 , pp. 454-470
    • Jiang, Z.1    Benbasat, I.2
  • 59
    • 84884244513 scopus 로고    scopus 로고
    • The influences of product review credibility and product rating credibility on browsers' product attitudes: An online platform of cosmetics
    • Taipei, Taiwan
    • Tsai YS, Lu WC, Huang CH. (2008) The influences of product review credibility and product rating credibility on browsers' product attitudes: an online platform of cosmetics. Proceedings of the 11th Conference on Electronic Commerce, Taipei, Taiwan.
    • (2008) Proceedings of the 11th Conference on Electronic Commerce
    • Tsai, Y.S.1    Lu, W.C.2    Huang, C.H.3
  • 61
    • 0040756397 scopus 로고    scopus 로고
    • Internet forums as influential sources of consumer information
    • Bickart B, Schindler RM. Internet forums as influential sources of consumer information. Journal of Interactive Marketing 2001; 15:31-40.
    • (2001) Journal of Interactive Marketing , vol.15 , pp. 31-40
    • Bickart, B.1    Schindler, R.M.2
  • 62
    • 84884262672 scopus 로고    scopus 로고
    • A study of persuasive effects of electronic words-of-mouth
    • Lin WS, Tan CH. A study of persuasive effects of electronic words-of-mouth. Marketing Review 2010; 7:87-208.
    • (2010) Marketing Review , vol.7 , pp. 87-208
    • Lin, W.S.1    Tan, C.H.2
  • 65
    • 52049106147 scopus 로고    scopus 로고
    • The effect of negative online consumer reviews on product attitude: An information processing view
    • Lee J, Park DH, Han I. The effect of negative online consumer reviews on product attitude: an information processing view. Electronic Commerce Research & Applications 2008; 7:341-52.
    • (2008) Electronic Commerce Research & Applications , vol.7 , pp. 341-352
    • Lee, J.1    Park, D.H.2    Han, I.3
  • 68
    • 2342564489 scopus 로고    scopus 로고
    • Should a company have message boards on its Web sites
    • Chiou JS, Cheng C. Should a company have message boards on its Web sites. Journal of Interactive Marketing 2003; 17: 50-61.
    • (2003) Journal of Interactive Marketing , vol.17 , pp. 50-61
    • Chiou, J.S.1    Cheng, C.2
  • 69
    • 84986065113 scopus 로고    scopus 로고
    • Identifying key factors affecting consumer purchase behavior in an online shopping context
    • Park CH, Kim YG. Identifying key factors affecting consumer purchase behavior in an online shopping context. International Journal of Retail & Distribution Management 2003; 31:16-29.
    • (2003) International Journal of Retail & Distribution Management , vol.31 , pp. 16-29
    • Park, C.H.1    Kim, Y.G.2
  • 70
    • 17044385421 scopus 로고    scopus 로고
    • Reexamining and extending the dual mediation hypothesis in an on-line advertising context
    • Karson EJ, Fisher RJ. Reexamining and extending the dual mediation hypothesis in an on-line advertising context. Psychology & Marketing 2005; 22:333-51.
    • (2005) Psychology & Marketing , vol.22 , pp. 333-351
    • Karson, E.J.1    Fisher, R.J.2
  • 71
    • 2342657320 scopus 로고    scopus 로고
    • Antecedents and consequences of perceived interactivity: An exploratory study
    • Jee J, Lee WN. Antecedents and consequences of perceived interactivity: an exploratory study. Journal of Interactive Advertising 2002; 3:34-45.
    • (2002) Journal of Interactive Advertising , vol.3 , pp. 34-45
    • Jee, J.1    Lee, W.N.2
  • 72
    • 0037626037 scopus 로고    scopus 로고
    • Informational influence in organizations: An integrated approach to knowledge adoption
    • Sussman SW, Siegal WS. Informational influence in organizations: an integrated approach to knowledge adoption. Information Systems Research 2003; 14:47-65.
    • (2003) Information Systems Research , vol.14 , pp. 47-65
    • Sussman, S.W.1    Siegal, W.S.2
  • 73
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson JC, Gerbing DW. Structural equation modeling in practice: a review and recommended two-step approach. Psychological Bulletin 1988; 103:411-25.
    • (1988) Psychological Bulletin , vol.103 , pp. 411-425
    • Anderson, J.C.1    Gerbing, D.W.2
  • 76
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell C, Larcker DF. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 1981; 18:39-50.
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 77
    • 0001629580 scopus 로고
    • The differential effects of exercised and unexercised power sources in a marketing channel
    • Gaski JF, Nevin JR. The differential effects of exercised and unexercised power sources in a marketing channel. Journal of Marketing Research 1985; 22:130-42.
    • (1985) Journal of Marketing Research , vol.22 , pp. 130-142
    • Gaski, J.F.1    Nevin, J.R.2
  • 78
    • 0030121899 scopus 로고    scopus 로고
    • Applications of structural equation modeling in marketing and consumer research: A review
    • Baumgartner H, Homburg C. Applications of structural equation modeling in marketing and consumer research: a review. International Journal of Research in Marketing 1996; 13:139-61.
    • (1996) International Journal of Research in Marketing , vol.13 , pp. 139-161
    • Baumgartner, H.1    Homburg, C.2
  • 79
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations
    • Baron, RM, Kenny, DA. The moderator-mediator variable distinction in social psychological research: conceptual, strategic and statistical considerations. Journal of Personality & Social Psychology 1986; 51:1173-82.
    • (1986) Journal of Personality & Social Psychology , vol.51 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 80
    • 0002912140 scopus 로고    scopus 로고
    • Building stronger brand through online communities
    • McWilliam, G. Building stronger brand through online communities. Sloan Management Review 2000; 41:43-55.
    • (2000) Sloan Management Review , vol.41 , pp. 43-55
    • McWilliam, G.1
  • 81
    • 0141502250 scopus 로고    scopus 로고
    • The persuasive effect of host and audience reaction shots in television talk shows
    • Nabi RL, Hendriks A. The persuasive effect of host and audience reaction shots in television talk shows. Journal of Communication 2003; 53:527-43.
    • (2003) Journal of Communication , vol.53 , pp. 527-543
    • Nabi, R.L.1    Hendriks, A.2
  • 82
    • 0000723634 scopus 로고
    • Effect of price, brands and store information on buyers' product evaluation
    • Dodds BW, Monroe KB, Grewal D. Effect of price, brands and store information on buyers' product evaluation. Journal of Marketing Research 1991; 28:307-19.
    • (1991) Journal of Marketing Research , vol.28 , pp. 307-319
    • Dodds, B.W.1    Monroe, K.B.2    Grewal, D.3
  • 83
    • 34547301427 scopus 로고    scopus 로고
    • The effect of on-line consumer review on consumer purchasing intention: The moderating role of involvement
    • Park DH, Lee J, Han I. The effect of on-line consumer review on consumer purchasing intention: the moderating role of involvement. International Journal of Electronic Commerce 2007, 11:125-48.
    • (2007) International Journal of Electronic Commerce , vol.11 , pp. 125-148
    • Park, D.H.1    Lee, J.2    Han, I.3
  • 84
    • 69849098031 scopus 로고    scopus 로고
    • Investigating the effects of service quality dimensions and expertise on loyalty
    • Jamal A, Anastasiadou K. Investigating the effects of service quality dimensions and expertise on loyalty. European Journal of Marketing 2009; 43:398-420.
    • (2009) European Journal of Marketing , vol.43 , pp. 398-420
    • Jamal, A.1    Anastasiadou, K.2
  • 85
    • 0033483986 scopus 로고    scopus 로고
    • Consumer evaluations of movies on the basis of critics' judgments
    • D'Astous A, Touil N. Consumer evaluations of movies on the basis of critics' judgments. Psychology & Marketing 1999; 16:677-94.
    • (1999) Psychology & Marketing , vol.16 , pp. 677-694
    • D'Astous, A.1    Touil, N.2
  • 87
    • 84990374163 scopus 로고    scopus 로고
    • The consequences of dysfunctional customer behavior
    • Harris L, Reynolds KL. The consequences of dysfunctional customer behavior. Journal of Service Research 2003;6:144-61.
    • (2003) Journal of Service Research , vol.6 , pp. 144-161
    • Harris, L.1    Reynolds, K.L.2
  • 88
    • 69349090627 scopus 로고    scopus 로고
    • Dysfunctional customer behavior severity: An empirical examination
    • Reynolds KL, Harris LC. Dysfunctional customer behavior severity: an empirical examination, Journal of Retailing 2009; 85:321-35.
    • (2009) Journal of Retailing , vol.85 , pp. 321-335
    • Reynolds, K.L.1    Harris, L.C.2
  • 89
    • 77955687076 scopus 로고    scopus 로고
    • Reconsidering Baron and Kenny: Myths and truths about mediation analysis
    • Zhao X, Lynch JG, Chen Q. Reconsidering Baron and Kenny: myths and truths about mediation analysis. Journal of Consumer Research 2010; 37:197-206.
    • (2010) Journal of Consumer Research , vol.37 , pp. 197-206
    • Zhao, X.1    Lynch, J.G.2    Chen, Q.3
  • 90
    • 44449167847 scopus 로고    scopus 로고
    • Contemporary approaches to assessing mediation in communication research
    • In Hayes AF, Slater MD, Snyder LB, eds, Thousand Oaks, CA: Sage
    • Preacher KJ, Hayes AF. (2008) Contemporary approaches to assessing mediation in communication research. In Hayes AF, Slater MD, Snyder LB, eds, The Sage sourcebook of advanced data analysis methods for communication research. Thousand Oaks, CA: Sage, pp. 13-54.
    • (2008) The Sage Sourcebook of Advanced Data Analysis Methods for Communication Research , pp. 13-54
    • Preacher, K.J.1    Hayes, A.F.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.