Investigating the effects of service quality dimensions and expertise on loyalty

European Journal of Marketing

Volumn 43, Issue 3-4, 2009, Pages 398-420

  Jamal, Ahmad ^a   Anastasiadou, Kyriaki ^b  

^a CARDIFF UNIVERSITY   (United Kingdom)

^b BANK OF GREECE   (Greece)

Author keywords

Banking; Customer loyalty; Customer satisfaction; Customer services quality

Indexed keywords

EID: 69849098031     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560910935497     Document Type: Article

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