Dysfunctional Customer Behavior Severity: An Empirical Examination

Journal of Retailing

Volumn 85, Issue 3, 2009, Pages 321-335

  Reynolds, Kate L ^a   Harris, Lloyd C ^b  

^a CARDIFF UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Antecedent; Consumer deviance; Customer misbehaviour; Dysfunctional customer behaviour; Structural equation modelling

Indexed keywords

EID: 69349090627     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2009.05.005     Document Type: Article

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