A fuzzy ServQual based method for reliable measurements of education quality in Italian higher education area

Expert Systems with Applications

Volumn 40, Issue 17, 2013, Pages 7096-7110

  Lupo, Toni ^a  

^a UNIVERSITY OF PALERMO   (Italy)

Author keywords

AHP; Education services performance; Fuzzy Sets; ServQual; Student satisfaction

Indexed keywords

AHP; MANAGEMENT ENGINEERING; RELIABLE MEASUREMENT; SERVICE PERFORMANCE EVALUATION; SERVICE PERFORMANCE LEVELS; SERVQUAL; STUDENT SATISFACTION; UNIVERSITY OF PALERMO;

EDUCATION; EDUCATION COMPUTING; FUZZY SET THEORY; FUZZY SETS; HIERARCHICAL SYSTEMS;

UNCERTAINTY ANALYSIS;

EID: 84880871737     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2013.06.045     Document Type: Article

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