Perception gaps in customer expectations: Managers versus service providers and customers

Service Industries Journal

Volumn 22, Issue 2, 2002, Pages 109-128

  Luk, Sherriff T K ^a   Layton, Roger ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

[No Author keywords available]

Indexed keywords

SERVICE PROVISION;

EID: 0036222502     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/714005073     Document Type: Article

References (37)

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