A study of the service quality of general portals

Information and Management

Volumn 46, Issue 1, 2009, Pages 52-56

  Liu, Chung Tzer ^a   Du, Timon C ^b   Tsai, Hsiao Hao ^a  

^a SOOCHOW UNIVERSITY   (Taiwan)

^b CHINESE UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Customer satisfaction; General portal; Internet portal; Service quality

Indexed keywords

INFORMATION SERVICES; INTERNET; SALES; WEBSITES; WORLD WIDE WEB;

CONFIRMATORY FACTOR ANALYSIS; ENTRY POINTS; EXPLORATORY FACTOR ANALYSIS; FACTOR MODELS; GENERAL PORTAL; INTERNET PORTAL; LEVEL OF SERVICES; PRIVACY AND SECURITIES; SERVICE QUALITY; WEB PAGES;

CUSTOMER SATISFACTION;

EID: 59549107783     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2008.11.003     Document Type: Article

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