Fuzzy application in service quality analysis: An empirical study

Expert Systems with Applications

Volumn 37, Issue 1, 2010, Pages 517-526

  Lin, Hung Tso ^a  

^a NATIONAL CHIN YI UNIVERSITY OF TECHNOLOGY   (Taiwan)

Author keywords

Fuzzy sets; P I gap score; Service quality; SERVQUAL

Indexed keywords

CUSTOMER LOYALTY; DIVERSE INTENSITY; DOMINANT FACTOR; ECONOMIC SYSTEM; EMPIRICAL STUDIES; FUZZY APPLICATION; FUZZY MEASUREMENTS; MULTIPLE ATTRIBUTES DECISION MAKING; ORDER DETERMINATION; P-I GAP SCORE; SERVICE ACTIVITIES; SERVICE QUALITY; SERVICE QUALITY EVALUATION; SERVQUAL;

CUSTOMER SATISFACTION; FUZZY SETS;

QUALITY CONTROL;

EID: 70349565514     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2009.05.030     Document Type: Article

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