Measuring the dimensions of quality in higher education

Total Quality Management

Volumn 13, Issue 1, 2002, Pages 123-131

  Widrick, Stanley M ^a   Mergen, Erhan ^a   Grant, Delvln ^a  

^a ROCHESTER INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036394336     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120120098609     Document Type: Article

References (11)

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3. Grant, D., Mergen, E. & Widrick, S. (1999) An analysis of quality management approaches in higher education, International Association of Computer Information Systems Proceedings, pp. 70-76.
4. Johnson, G., Grant, D., Reeve, R., Feckleton, J., Nasr, N. & Wilson, D. (1995) Engineering-business teamwork: the design of a joint Masters Degree program at Rochester Institute of Technology, IBM Annual Sharing Conference, Rochester, NY, May.
5. Kanji, G.K. & Tambi, A.M.A. (1998) Total quality management and higher education in Malaysia, Total Quality Management, 9, pp. 130-132.
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7. Mermen, E., Grant, D. & Widrick, S. (2000) Quality management applied to higher education, Total Quality Management, 11, pp. 345-352.
8. Montano, C. & Utter, G. (1999) Total quality management in higher education, Quality Progress, August, pp. 52-59.
9. Muse, W. & Burkhalter, B. (1998) Restructuring brings quality improvements to Auburn University, Total Quality Management, July.
10. Swift, J. (1996) Using TQM to identify education improvements in the College of Education at the University of Miami, Computers and Industrial Engineering.
11. Tague, N.R. (1995) The Quality Toolbox Milwaukee, WI, ASQ Quality Press).