Malaysian private education quality: Application of SERVQUAL model

International Education Studies

Volumn 6, Issue 4, 2013, Pages 164-170

  Vaz, Anthony ^a   Mansori, Shaheen ^b  

^a INTI INTERNATIONAL UNIVERSITY   (Malaysia)

^b SEGI UNIVERSITY   (Malaysia)

Author keywords

Assurance; Empathy; Private education; Reliability; Responsiveness; Satisfaction; SERVQUAL; Tangibility

Indexed keywords

EID: 84875763556     PISSN: 19139020     EISSN: 19139039     Source Type: Journal    
DOI: 10.5539/ies.v6n4p164     Document Type: Article

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