A gap model of purchasing's internal service quality: Concept, case study and internal survey

Journal of Purchasing and Supply Management

Volumn 15, Issue 1, 2009, Pages 24-32

  Large, Rudolf O ^a   König, Tatjana ^b  

^a UNIVERSITY OF STUTTGART   (Germany)

^b Saarland University of Applied Sciences   (Germany)

Author keywords

Internal customers; Performance measurement; Satisfaction; Service quality

Indexed keywords

EID: 60449111736     PISSN: 14784092     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pursup.2008.10.001     Document Type: Article

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