Quality management applied to higher education

Total Quality Management

Volumn 11, Issue 3, 2000, Pages 345-352

  Mergen, Erhan ^a   Grant, Delvin ^a   Widrick, Stanley M ^a  

^a ROCHESTER INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 1542425631     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412006865     Document Type: Article

References (15)

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2. BYRNE, G. (1998) Total quality management in engineering education - a case study from University College Dublin (National University of Ireland - Dublin), European Journal of Engineering Education, 23, pp. 435-442.
3. COATE, L.E. (1999) Implementing total quality management in a university. In: Strategies for Quality Improvement, 2nd Edn (New York, Dryden), pp. 591-628.
4. COSTIN, H. (1999a) Quality in education. In: Strategies for Quality Improvement, 2nd Edn (New York, Dryden), pp. 559-568.
5. COSTIN, H. (1999b) Total quality management in higher education institutions. In: Strategies for Quality Improvement, 2nd Edn (New York, Dryden), pp. 583-590.
6. ENSBY, M. & MAHMOODI, F. (1997) Using the Baldrige Award criteria in college classrooms, Quality Progress, 30, pp. 85-91.
7. EVANS, J.R. (1996) What should higher education be teaching about quality?, Quality Progress, 29, pp. 83-88.
8. GITLOW, H., OPPENHEIM, A. & OPPENHEIM, R. (1995) Quality Management: Tools and Methods for Improvement, 2nd Edn (Boston, Irwin), pp. 4-8.
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10. MARCHESE, T. (1999) TQM reaches academy. In: Strategies for Quality Improvement, 2nd Edn (New York, Dryden), pp. 569-582.
11. MEHREZ, A., WEINROTH, G.J. & ISRAELI, A. (1997) Implementing quality one class at a time, Quality Progress, 30, pp. 93-96.
12. NATARAJAN, R.N., MARTZ, R.E. & KUROSAKA, K. (1999) Applying QFD to internal service system design, Quality Progress, 32, pp. 65-70.
13. VAZZANA, G., BACHMANN, D. & ELFRINK, J. (1997) Does higher education practice what it teaches?, Quality Progress, 30, pp. 67-70.
14. WALLACE, J.B. (1999) The case for student as customer, Quality Progress, 32, pp. 47-51.
15. WEINSTEIN, L.B., PETRICK, J.A. & SAUNDERS, P.M. (1998) What higher education should be teaching about quality - but is not, Quality Progress, 31, pp. 91-95.