On-line service quality control: The qualitometro method

Quality Engineering

Volumn 10, Issue 4, 1998, Pages 633-643

  Franceschini, Fiorenzo ^a,b   Rossetto, Sergio ^a  

^a POLITECNICO DI TORINO   (Italy)

^b ASQ   (Italy)

Author keywords

Customer satisfaction; On line service quality control; Service quality; Service quality measurement

Indexed keywords

EID: 0000514428     PISSN: 08982112     EISSN: None     Source Type: Journal    
DOI: 10.1080/08982119808919181     Document Type: Article

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