Examining the spillover effect of frontline employees' work-family conflict on their affective work attitudes and customer satisfaction

International Journal of Hospitality Management

Volumn 33, Issue 1, 2013, Pages 310-315

  Zhao Roy, Xinyuan ^a   Mattila, Anna S ^b  

^a SUN YAT SEN UNIVERSITY   (China)

^b PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Affective commitment; Affective reactions; Customer satisfaction; Work family conflict

Indexed keywords

EID: 84876099835     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2012.10.001     Document Type: Article

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