When we are onstage, we smile: The effects of emotional labor on employee work outcomes

International Journal of Hospitality Management

Volumn 31, Issue 3, 2012, Pages 906-915

  Chu, Kay H ^a   Baker, Melissa A ^b   Murrmann, Suzanne K ^b  

^a TUNGHAI UNIVERSITY   (Taiwan)

^b VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

Author keywords

Emotional exhaustion; Emotional labor; Hospitality employees; Job satisfaction; Work outcomes

Indexed keywords

EID: 84858751356     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2011.10.009     Document Type: Article

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