Six strategies for competing through service: An agenda for future research

Journal of Retailing

Volumn 83, Issue 1, 2007, Pages 1-4

  Bolton, Ruth N ^a   Grewal, Dhruv ^b   Levy, Michael ^b  

^a ARIZONA STATE UNIVERSITY   (United States)

^b BABSON COLLEGE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33846310088     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2006.11.001     Document Type: Article

References (13)

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3. Hess R.J., Ganesan S., and Klein N.M. Interactional Service Failures in a Pseudorelationship: The role of Organizational Attributions. Journal of Retailing 83 1 (2007) 79-95
4. Kleijnen M., de Ruyter K., and Wetzels M. An Assessment of Value Creation in Mobile Service Delivery and the Moderating Role of Time Consciousness. Journal of Retailing 83 1 (2007) 33-46
5. Lusch R.F., Vargo S.L., and O'Brien M. Competing Through Service: Insights from Service-Dominant Logic. Journal of Retailing 83 1 (2007) 5-18
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