-
1
-
-
84986665106
-
The measurement and antecedents of affective, continuance and normative commitment to the organization
-
Allen, N.J. and Meyer, J.P. (1990), "The measurement and antecedents of affective, continuance and normative commitment to the organization", Journal of Occupational Psychology, Vol. 63, pp. 1-18.
-
(1990)
Journal of Occupational Psychology
, vol.63
, pp. 1-18
-
-
Allen, N.J.1
Meyer, J.P.2
-
2
-
-
0000419312
-
Family-supportive work environments: The role of organizational perceptions
-
Allen, T.D. (2001), "Family-supportive work environments: the role of organizational perceptions", Journal of Vocational Behavior, Vol. 58, pp. 414-35.
-
(2001)
Journal of Vocational Behavior
, vol.58
, pp. 414-435
-
-
Allen, T.D.1
-
3
-
-
0034166758
-
Consequences associated with work-to-family conflict: A review and agenda for future research
-
Allen, T.D., Herst, D.E.L., Bruck, C.S. and Sutton, M. (2000), "Consequences associated with work-to-family conflict: a review and agenda for future research", Journal of Occupational Health Psychology, Vol. 5 No. 2, pp. 278-308.
-
(2000)
Journal of Occupational Health Psychology
, vol.5
, Issue.2
, pp. 278-308
-
-
Allen, T.D.1
Herst, D.E.L.2
Bruck, C.S.3
Sutton, M.4
-
4
-
-
41649112685
-
Structural equation modeling in practice: A review and recommended two-step approach
-
Anderson, J.C. and Gerbing, D.W. (1988), "Structural equation modeling in practice: a review and recommended two-step approach", Psychological Bulletin, Vol. 103, May, pp. 411-23.
-
(1988)
Psychological Bulletin
, vol.103
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
5
-
-
0000832585
-
Role stressors, interrole conflict, and well-being: The moderating influence of spousal support and coping behaviors among parents in Hong Kong
-
Aryee, S., Luk, V., Leung, A. and Lo, S. (1999), "Role stressors, interrole conflict, and well-being: the moderating influence of spousal support and coping behaviors among parents in Hong Kong", Journal of Vocational Behavior, Vol. 54, pp. 259-78.
-
(1999)
Journal of Vocational Behavior
, vol.54
, pp. 259-278
-
-
Aryee, S.1
Luk, V.2
Leung, A.3
Lo, S.4
-
6
-
-
0035595606
-
Human resource management in Turkey: Current issues and future challenges
-
Aycan, Z. (2001), "Human resource management in Turkey: current issues and future challenges", International Journal of Manpower, Vol. 22 No. 3, pp. 252-60.
-
(2001)
International Journal of Manpower
, vol.22
, Issue.3
, pp. 252-260
-
-
Aycan, Z.1
-
7
-
-
84947086156
-
-
"Relative contribution of childcare, spousal, and organizational support in reducing work-family conflict for males and females: the case of Turkey", paper presented at the Academy of Management Annual Meeting, New Orleans, LA
-
Aycan, Z. and Eskin, M. (2004), "Relative contribution of childcare, spousal, and organizational support in reducing work-family conflict for males and females: the case of Turkey", paper presented at the Academy of Management Annual Meeting, New Orleans, LA.
-
(2004)
-
-
Aycan, Z.1
Eskin, M.2
-
8
-
-
0002860894
-
Examining the role of organizational variables in the salesperson job satisfaction model
-
Babakus, E., Cravens, D.W., Johnston, M. and Moncrief, W.C. (1996), "Examining the role of organizational variables in the salesperson job satisfaction model", Journal of Personal Selling & Sales Management, Vol. 16 No. 3, pp. 33-46.
-
(1996)
Journal of Personal Selling & Sales Management
, vol.16
, Issue.3
, pp. 33-46
-
-
Babakus, E.1
Cravens, D.W.2
Johnston, M.3
Moncrief, W.C.4
-
9
-
-
22444454445
-
The role of emotional exhaustion in sales force attitude and behavior relationships
-
Babakus, E., Cravens, D.W., Johnston, M. and Moncrief, W.C. (1999), "The role of emotional exhaustion in sales force attitude and behavior relationships", Journal of the Academy of Marketing Science, Vol. 27 No. 1, pp. 58-70.
-
(1999)
Journal of the Academy of Marketing Science
, vol.27
, Issue.1
, pp. 58-70
-
-
Babakus, E.1
Cravens, D.W.2
Johnston, M.3
Moncrief, W.C.4
-
10
-
-
0032395594
-
Employee behavior in a service environment: A model and test of potential differences between men and women
-
Babin, B.J. and Boles, J.S. (1998), "Employee behavior in a service environment: a model and test of potential differences between men and women", Journal of Marketing, Vol. 62, April, pp. 77-91.
-
(1998)
Journal of Marketing
, vol.62
, pp. 77-91
-
-
Babin, B.J.1
Boles, J.S.2
-
11
-
-
0037786271
-
Performance and satisfaction in an industrial sales force: An examination of their antecedents and simultaneity
-
Bagozzi, R.P. (1980), "Performance and satisfaction in an industrial sales force: an examination of their antecedents and simultaneity", Journal of Marketing, Vol. 44, Spring, pp. 65-77.
-
(1980)
Journal of Marketing
, vol.44
, pp. 65-77
-
-
Bagozzi, R.P.1
-
12
-
-
0142023241
-
Role stressors and customer-oriented boundary-spanning behaviors in service organizations
-
Bettencourt, L.A. and Brown, S.W. (2003), "Role stressors and customer-oriented boundary-spanning behaviors in service organizations", Journal of the Academy of Marketing Science, Vol. 31 No. 4, pp. 394-408.
-
(2003)
Journal of the Academy of Marketing Science
, vol.31
, Issue.4
, pp. 394-408
-
-
Bettencourt, L.A.1
Brown, S.W.2
-
13
-
-
0442270573
-
Marketing of consumer credit services in a developing country: A status report
-
Bilgin, Z. and Yavas, U. (1995), "Marketing of consumer credit services in a developing country: a status report", International Journal of Bank Marketing, Vol. 13 No. 5, pp. 31-6.
-
(1995)
International Journal of Bank Marketing
, vol.13
, Issue.5
, pp. 31-36
-
-
Bilgin, Z.1
Yavas, U.2
-
14
-
-
0001998740
-
On the front lines: Stress, conflict, and the customer service provider
-
Boles, J.S. and Babin, B.J. (1996), "On the front lines: stress, conflict, and the customer service provider", Journal of Business Research, Vol. 37, pp. 41-50.
-
(1996)
Journal of Business Research
, vol.37
, pp. 41-50
-
-
Boles, J.S.1
Babin, B.J.2
-
15
-
-
84871943274
-
Role stress, work-family conflict and emotional exhaustion: Inter-relationships and effects on some work-related consequences
-
Boles, J.S., Johnston, M.W. and Hair, J.F. Jr (1997), "Role stress, work-family conflict and emotional exhaustion: inter-relationships and effects on some work-related consequences", Journal of Personal Selling & Sales Management, Vol. 17 No. 1, pp. 17-28.
-
(1997)
Journal of Personal Selling & Sales Management
, vol.17
, Issue.1
, pp. 17-28
-
-
Boles, J.S.1
Johnston, M.W.2
Hair Jr., J.F.3
-
16
-
-
0002201717
-
A causal model to evaluate the relationships among supervision, role stress, organizational commitment and internal service quality
-
Boshoff, C. and Mels, G. (1995), "A causal model to evaluate the relationships among supervision, role stress, organizational commitment and internal service quality", European Journal of Marketing, Vol. 29 No. 2, pp. 23-42.
-
(1995)
European Journal of Marketing
, vol.29
, Issue.2
, pp. 23-42
-
-
Boshoff, C.1
Mels, G.2
-
17
-
-
1842574163
-
Work-family conflict: A model of linkages between work and family domain variables and turnover intentions
-
Boyar, S.L., Maertz, C.P. Jr, Pearson, A.W. and Keough, S. (2003), "Work-family conflict: a model of linkages between work and family domain variables and turnover intentions", Journal of Managerial Issues, Vol. 15 No. 2, pp. 175-90.
-
(2003)
Journal of Managerial Issues
, vol.15
, Issue.2
, pp. 175-190
-
-
Boyar, S.L.1
Maertz Jr., C.P.2
Pearson, A.W.3
Keough, S.4
-
18
-
-
0041864012
-
An empirical test of antecedents and consequences of salesperson job satisfaction among Polish retail salespeople
-
Brashear, T.G., Lepkowska-White, E. and Chelariu, C. (2003), "An empirical test of antecedents and consequences of salesperson job satisfaction among Polish retail salespeople", Journal of Business Research, Vol. 56, pp. 971-8.
-
(2003)
Journal of Business Research
, vol.56
, pp. 971-978
-
-
Brashear, T.G.1
Lepkowska-White, E.2
Chelariu, C.3
-
19
-
-
0038215274
-
Mind reading: What drives top salespeople to greatness?
-
Brewer, G. (1994), "Mind reading: what drives top salespeople to greatness?", Sales and Marketing Management, Vol. 146, May, pp. 82-8.
-
(1994)
Sales and Marketing Management
, vol.146
, pp. 82-88
-
-
Brewer, G.1
-
20
-
-
21144480256
-
Antecedents and consequences of salesperson job satisfaction: Meta-analysis and assessment of causal effects
-
Brown, S.P. and Peterson, R.A. (1993), "Antecedents and consequences of salesperson job satisfaction: meta-analysis and assessment of causal effects", Journal of Marketing Research, Vol. 30, February, pp. 63-77.
-
(1993)
Journal of Marketing Research
, vol.30
, pp. 63-77
-
-
Brown, S.P.1
Peterson, R.A.2
-
21
-
-
0002787165
-
Type A behavior of administrators and wives' reports of marital satisfaction and well-being
-
Burke, R.J., Weir, T. and DuWors, R.E. Jr (1979), "Type A behavior of administrators and wives' reports of marital satisfaction and well-being", Journal of Applied Psychology, Vol. 64 No. 1, pp. 57-65.
-
(1979)
Journal of Applied Psychology
, vol.64
, Issue.1
, pp. 57-65
-
-
Burke, R.J.1
Weir, T.2
DuWors Jr., R.E.3
-
22
-
-
0001518205
-
The determinants of salesperson performance: A meta-analysis
-
Churchill, G.A. Jr, Ford, N.M., Hartley, S.W. and Walker, O.C. Jr (1985), "The determinants of salesperson performance: a meta-analysis", Journal of Marketing Research, Vol. 22, May, pp. 103-18.
-
(1985)
Journal of Marketing Research
, vol.22
, pp. 103-118
-
-
Churchill Jr., G.A.1
Ford, N.M.2
Hartley, S.W.3
Walker Jr., O.C.4
-
23
-
-
0034310932
-
Consequences of the psychological contract for the employment relationship: A large scale survey
-
Coyle-Shapiro, J. and Kessler, I. (2000), "Consequences of the psychological contract for the employment relationship: a large scale survey", Journal of Management Studies, Vol. 37 No. 7, pp. 903-30.
-
(2000)
Journal of Management Studies
, vol.37
, Issue.7
, pp. 903-930
-
-
Coyle-Shapiro, J.1
Kessler, I.2
-
24
-
-
0037302144
-
The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors
-
Cropanzano, R., Rupp, D.E. and Byrne, Z.S. (2003), "The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors", Journal of Applied Psychology, Vol. 88 No. 1, pp. 160-9.
-
(2003)
Journal of Applied Psychology
, vol.88
, Issue.1
, pp. 160-169
-
-
Cropanzano, R.1
Rupp, D.E.2
Byrne, Z.S.3
-
25
-
-
0001548448
-
Common method bias: Does common method variance really bias results?
-
Doty, D.H. and Glick, W.H. (1998), "Common method bias: does common method variance really bias results?", Organizational Research Methods, Vol. 1 No. 4, pp. 374-406.
-
(1998)
Organizational Research Methods
, vol.1
, Issue.4
, pp. 374-406
-
-
Doty, D.H.1
Glick, W.H.2
-
26
-
-
0033249339
-
Motivational bases of affective organizational commitment: A partial test of an integrative theoretical model
-
Eby, L.T., Freeman, D.M., Rush, M.C. and Lance, C.E. (1999), "Motivational bases of affective organizational commitment: a partial test of an integrative theoretical model", Journal of Occupational and Organizational Psychology, Vol. 72, pp. 463-83.
-
(1999)
Journal of Occupational and Organizational Psychology
, vol.72
, pp. 463-483
-
-
Eby, L.T.1
Freeman, D.M.2
Rush, M.C.3
Lance, C.E.4
-
27
-
-
0001398406
-
Emotional exhaustion in a high stress organization
-
Gaines, J. and Jermier, J.M. (1983), "Emotional exhaustion in a high stress organization", Academy of Management Journal, Vol. 26 No. 4, pp. 567-86.
-
(1983)
Academy of Management Journal
, vol.26
, Issue.4
, pp. 567-586
-
-
Gaines, J.1
Jermier, J.M.2
-
28
-
-
0030501311
-
The management of customer-contact service employees: An empirical investigation
-
Hartline, M.D. and Ferrell, O.C. (1996), "The management of customer-contact service employees: an empirical investigation", Journal of Marketing, Vol. 60, October, pp. 52-70.
-
(1996)
Journal of Marketing
, vol.60
, pp. 52-70
-
-
Hartline, M.D.1
Ferrell, O.C.2
-
29
-
-
3042813595
-
Lacking balance? work-life employment practices in the modern economy
-
Hyman, J. and Summers, J. (2004), "Lacking balance? work-life employment practices in the modern economy", Personnel Review, Vol. 33 No. 4, pp. 418-29.
-
(2004)
Personnel Review
, vol.33
, Issue.4
, pp. 418-429
-
-
Hyman, J.1
Summers, J.2
-
30
-
-
3042715997
-
Work-life imbalance in call centers and software development
-
Hyman, J., Baldry, C., Scholarios, D. and Bunzel, D. (2003), "Work-life imbalance in call centers and software development", British Journal of Industrial Relations, Vol. 41 No. 2, pp. 215-39.
-
(2003)
British Journal of Industrial Relations
, vol.41
, Issue.2
, pp. 215-239
-
-
Hyman, J.1
Baldry, C.2
Scholarios, D.3
Bunzel, D.4
-
32
-
-
0043163767
-
An empirical investigation of dysfunctional organizational turnover among chain and non-chain retail store buyers
-
Keaveney, S.M. (1992), "An empirical investigation of dysfunctional organizational turnover among chain and non-chain retail store buyers", Journal of Retailing, Vol. 68 No. 2, pp. 145-73.
-
(1992)
Journal of Retailing
, vol.68
, Issue.2
, pp. 145-173
-
-
Keaveney, S.M.1
-
33
-
-
84970869593
-
Customers' perceptions of service quality in financial institutions
-
LeBlanc, G. and Nguyen, N. (1988), "Customers' perceptions of service quality in financial institutions", International Journal of Bank Marketing, Vol. 6 No. 4, pp. 7-18.
-
(1988)
International Journal of Bank Marketing
, vol.6
, Issue.4
, pp. 7-18
-
-
Leblanc, G.1
Nguyen, N.2
-
34
-
-
85012483482
-
A meta-analytic examination of the correlates of the three dimensions of job burnout
-
Lee, R.T. and Ashforth, B.E. (1996), "A meta-analytic examination of the correlates of the three dimensions of job burnout", Journal of Applied Psychology, Vol. 81 No. 2, pp. 123-33.
-
(1996)
Journal of Applied Psychology
, vol.81
, Issue.2
, pp. 123-133
-
-
Lee, R.T.1
Ashforth, B.E.2
-
35
-
-
0002300194
-
Intra-organizational aspects of service quality management: The employees' perspective
-
Lewis, B.R. and Gabrielsen, G.O.S. (1998), "Intra-organizational aspects of service quality management: the employees' perspective", The Service Industries Journal, Vol. 18 No. 2, pp. 64-89.
-
(1998)
The Service Industries Journal
, vol.18
, Issue.2
, pp. 64-89
-
-
Lewis, B.R.1
Gabrielsen, G.O.S.2
-
36
-
-
84986083409
-
Service failures and recovery in retail banking: The customers' perspective
-
Lewis, B.R. and Spyrakopoulos, S. (2001), "Service failures and recovery in retail banking: the customers' perspective", International Journal of Bank Marketing, Vol. 19 No. 1, pp. 37-47.
-
(2001)
International Journal of Bank Marketing
, vol.19
, Issue.1
, pp. 37-47
-
-
Lewis, B.R.1
Spyrakopoulos, S.2
-
38
-
-
4644352237
-
Antecedents and consequences of salesperson burnout
-
Low, G.S., Cravens, D.W., Grant, K. and Moncrief, W.C. (2001), "Antecedents and consequences of salesperson burnout", European Journal of Marketing, Vol. 35 Nos 5/6, pp. 587-611.
-
(2001)
European Journal of Marketing
, vol.35
, Issue.56
, pp. 587-611
-
-
Low, G.S.1
Cravens, D.W.2
Grant, K.3
Moncrief, W.C.4
-
39
-
-
0002005492
-
Work motivation, job stress and employees' well-being
-
Lu, L. (1999), "Work motivation, job stress and employees' well-being", Journal of Applied Management Studies, Vol. 8 No. 1, pp. 61-72.
-
(1999)
Journal of Applied Management Studies
, vol.8
, Issue.1
, pp. 61-72
-
-
Lu, L.1
-
40
-
-
84986085936
-
Measurement in a cross-cultural environment: Survey translation issues
-
McGorry, S.Y. (2000), "Measurement in a cross-cultural environment: survey translation issues", Qualitative Market Research: An International Journal, Vol. 3 No. 2, pp. 74-81.
-
(2000)
Qualitative Market Research: An International Journal
, vol.3
, Issue.2
, pp. 74-81
-
-
McGorry, S.Y.1
-
41
-
-
0032378420
-
Some possible antecedents and consequences of in-role and extra-role salesperson performance
-
MacKenzie, S.B., Podsakoff, P.M. and Ahearne, M. (1998), "Some possible antecedents and consequences of in-role and extra-role salesperson performance", Journal of Marketing, Vol. 62, July, pp. 87-98.
-
(1998)
Journal of Marketing
, vol.62
, pp. 87-98
-
-
MacKenzie, S.B.1
Podsakoff, P.M.2
Ahearne, M.3
-
42
-
-
84980362887
-
The measurement of experienced burnout
-
Maslach, C. and Jackson, S.E. (1981), "The measurement of experienced burnout", Journal of Occupational Behavior, Vol. 2, pp. 99-113.
-
(1981)
Journal of Occupational Behavior
, vol.2
, pp. 99-113
-
-
Maslach, C.1
Jackson, S.E.2
-
43
-
-
11944272672
-
A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment
-
Mathieu, J.E. and Zajac, D.M. (1990), "A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment", Psychological Bulletin, Vol. 108 No. 2, pp. 171-94.
-
(1990)
Psychological Bulletin
, vol.108
, Issue.2
, pp. 171-194
-
-
Mathieu, J.E.1
Zajac, D.M.2
-
44
-
-
0033216650
-
The effects of job stressors on marital satisfaction in Finnish dual-earner couples
-
Mauno, S. and Kinnunen, U. (1999), "The effects of job stressors on marital satisfaction in Finnish dual-earner couples", Journal of Organizational Behavior, Vol. 20, pp. 879-95.
-
(1999)
Journal of Organizational Behavior
, vol.20
, pp. 879-895
-
-
Mauno, S.1
Kinnunen, U.2
-
45
-
-
0442326751
-
Critical factors for successful total quality management implementation in Turkey: Evidence from the banking sector
-
Mellahi, K. and Eyuboglu, F. (2001), "Critical factors for successful total quality management implementation in Turkey: evidence from the banking sector", Total Quality Management, Vol. 2 No. 6, pp. 745-56.
-
(2001)
Total Quality Management
, vol.2
, Issue.6
, pp. 745-756
-
-
Mellahi, K.1
Eyuboglu, F.2
-
46
-
-
25144516511
-
Positioning Southwest Airlines through employee branding
-
Miles, S.J. and Mangold, W.G. (2005), "Positioning Southwest Airlines through employee branding", Business Horizons, Vol. 48, pp. 535-48.
-
(2005)
Business Horizons
, vol.48
, pp. 535-548
-
-
Miles, S.J.1
Mangold, W.G.2
-
48
-
-
33845715263
-
The measurement of organizational commitment
-
Mowday, R.T., Steers, R.M. and Porter, L.W. (1979), "The measurement of organizational commitment", Journal of Vocational Behavior, Vol. 14, pp. 224-47.
-
(1979)
Journal of Vocational Behavior
, vol.14
, pp. 224-247
-
-
Mowday, R.T.1
Steers, R.M.2
Porter, L.W.3
-
49
-
-
0030501620
-
Development and validation of work-family conflict and family-work conflict scales
-
Netemeyer, R.G., Boles, J.S. and McMurrian, R. (1996), "Development and validation of work-family conflict and family-work conflict scales", Journal of Applied Psychology, Vol. 81 No. 4, pp. 400-10.
-
(1996)
Journal of Applied Psychology
, vol.81
, Issue.4
, pp. 400-410
-
-
Netemeyer, R.G.1
Boles, J.S.2
McMurrian, R.3
-
50
-
-
0347693462
-
A cross-national model of job-related outcomes of work role and family role variables: A retail sales context
-
Netemeyer, R.G., Brashear-Alejandro, T. and Boles, J.S. (2004), "A cross-national model of job-related outcomes of work role and family role variables: a retail sales context", Journal of the Academy of Marketing Science, Vol. 32 No. 1, pp. 49-60.
-
(2004)
Journal of the Academy of Marketing Science
, vol.32
, Issue.1
, pp. 49-60
-
-
Netemeyer, R.G.1
Brashear-Alejandro, T.2
Boles, J.S.3
-
51
-
-
17544366412
-
Conflicts in the work-family interface: Links to job stress, customer service employee performance, and customer purchase intent
-
Netemeyer, R.G., Maxham, J.G. and Pullig, C. (2005), "Conflicts in the work-family interface: links to job stress, customer service employee performance, and customer purchase intent", Journal of Marketing, Vol. 69, April, pp. 130-43.
-
(2005)
Journal of Marketing
, vol.69
, pp. 130-143
-
-
Netemeyer, R.G.1
Maxham, J.G.2
Pullig, C.3
-
52
-
-
0003528130
-
-
2nd ed. McGraw-Hill Book Company New York, NY
-
Nunnally, J.C. (1978), Psychometric Theory, 2nd ed., McGraw-Hill Book Company, New York, NY.
-
(1978)
Psychometric Theory
-
-
Nunnally, J.C.1
-
53
-
-
84986131366
-
An empirical investigation of the Turkish consumers' acceptance of internet banking services
-
Polatoglu, V.N. and Ekin, S. (2001), "An empirical investigation of the Turkish consumers' acceptance of internet banking services", International Journal of Bank Marketing, Vol. 19 No. 4, pp. 156-65.
-
(2001)
International Journal of Bank Marketing
, vol.19
, Issue.4
, pp. 156-165
-
-
Polatoglu, V.N.1
Ekin, S.2
-
54
-
-
33646360302
-
Work life balance: Achievable goal or pipe dream?
-
Spinks, N. (2004), "Work life balance: achievable goal or pipe dream?", The Journal for Quality and Participation, Vol. 27, Fall, pp. 4-11.
-
(2004)
The Journal for Quality and Participation
, vol.27
, pp. 4-11
-
-
Spinks, N.1
-
55
-
-
0017462021
-
Antecedents and outcomes of organizational commitment
-
Steers, R.M. (1977), "Antecedents and outcomes of organizational commitment", Administrative Science Quarterly, Vol. 22, March, pp. 46-56.
-
(1977)
Administrative Science Quarterly
, vol.22
, pp. 46-56
-
-
Steers, R.M.1
-
56
-
-
0002861089
-
Relative importance of key job dimensions and leadership behaviors in motivating salesperson work performance
-
Tyagi, P.K. (1985), "Relative importance of key job dimensions and leadership behaviors in motivating salesperson work performance", Journal of Marketing, Vol. 49, Summer, pp. 76-86.
-
(1985)
Journal of Marketing
, vol.49
, pp. 76-86
-
-
Tyagi, P.K.1
-
57
-
-
21944456542
-
The contribution of burnout to work performance
-
Wright, T.A. and Bonett, D.G. (1997), "The contribution of burnout to work performance", Journal of Organizational Behavior, Vol. 18, pp. 491-9.
-
(1997)
Journal of Organizational Behavior
, vol.18
, pp. 491-499
-
-
Wright, T.A.1
Bonett, D.G.2
-
58
-
-
84986146387
-
Service quality in the banking sector in an emerging economy: A consumer survey
-
Yavas, U., Bilgin, Z. and Shemwell, D.J. (1997), "Service quality in the banking sector in an emerging economy: a consumer survey", International Journal of Bank Marketing, Vol. 15 No. 6, pp. 217-23.
-
(1997)
International Journal of Bank Marketing
, vol.15
, Issue.6
, pp. 217-223
-
-
Yavas, U.1
Bilgin, Z.2
Shemwell, D.J.3
-
59
-
-
84986164032
-
Antecedents and outcomes of service recovery performance: An empirical study of frontline employees in Turkish banks
-
Yavas, U., Karatepe, O.M., Avci, T. and Tekinkus, M. (2003), "Antecedents and outcomes of service recovery performance: an empirical study of frontline employees in Turkish banks", International Journal of Bank Marketing, Vol. 21 No. 5, pp. 255-65.
-
(2003)
International Journal of Bank Marketing
, vol.21
, Issue.5
, pp. 255-265
-
-
Yavas, U.1
Karatepe, O.M.2
Avci, T.3
Tekinkus, M.4
|